Lord & Taylor

I’m very dissapointed at the level of service recieved in the women’s shoe dept. today ⁶⁄₁₄ at 2:40pm. I stopped in to return some shoes I purchased online. The associate helping out was super rude. She didn’t want to assist me at first because I was doing a return. I got eye rolls and she was slamming my shoe boxes around. I clearly was taking up her precious time. Then after the return, she said they don’t have cash, sign here, and walked off. I had to ask another associate what the hell I was supposed to do. Apparently I needed to go to handbags to get my cash (I paid by credit card online). I will be spending my money elsewhere where I’m appreciated! No one should make a customer feel bad for doing a return.

Worst store ever! They had one day flash deal on Hudson Bay blankets. Total bait and switch. I ordered on line. They confirmed my order. I drove to city, 23 miles and bought matching bedding. Next day they emailed me canceling my order. I called customer service and said I would take any color in same size and brand. Different colors were not on sale. They would not honor order. All stores have inventory on websites and don’t confirm orders if they are out of stock. I will never return. Better off at Bloomingdales. They would fulfill confirmed order. 0 stars

I love this store and the unbelievable sales they have. Last fall I got a pair of Ralph Lauren boots for $ 70 and a really beautiful pair of $ 400 Enzo Angioline boots for about $ 60. Their sales are incredible. So worth the drive for me.

Went twice in one evening. Really wanted to buy a few pairs of shoes. Couldn’t get anyone to help me so we left. Disappointed! The one sales lady who did talk to me really did not feel like being at work. And I left without my much needed beige pumps. July 2 pm

I just discovered Lord & Taylor a few months ago. I always stick to the same department stores. I was looking for a bathing suit and thought I would give this store a try. I was blown away by the friendliness of the employees. One employee explained the text coupon and had me sign up for an additional discount. Mandy in the mens department was especially helpful! She explained where certain departments were located. I visited the Michael Kors area and found another sale area. Another employee offered help and showed me to the fitting rooms. The women at the makeup counter were just as professional. They found exactly what I needed and signed me up for their upcoming events. I am so happy I gave L&D a chance! I will make sure to stop in whenever I’m shopping at Oak Brook!

I suppose since there isn’t a Lord & Taylor in Minneapolis and it’s often lumped together with other stores that I consider fancier, like Macy’s, Williams-​Sonoma or Crate & Barrel, and Nordstrom, that I assumed this was an upper middle class-​y joint. Do not let the Lord in Lord & Taylor fool you. This is not a place you need to bow down to.
I came here with the intention of purchasing my bridesmaids’ dresses because they were having a sale on the style I wanted. I decided that I’d prefer to get them in store than pay for shipping, so I came to Oakbrook Center to get a lot of wedding stuff out of the way.
Customer Service in person and over the phone is mostly crap. I did not immediately see what I wanted, so I asked a sales associate if she knew where I could find the [insert designer and style] dresses. She barely looked up from the rack she was sorting and said, «I don’t think we carry those anymore.» She didn’t point me in a general direction and didn’t even offer to look it up in their system. She just went back to what she was doing before I so clearly interrupted.
I wasn’t able to find the dresses but I did happen upon what I hope to be my wedding dress by accident. It isn’t my current size, so I asked another salesperson to look it up. She was able to tell me it was the only one and an exclusive from New York that somehow wound up in IL. I decided it wasn’t too far from fitting and I would buy it; however, I noticed it had some marks on it that I figured I could get taken care of but didn’t want to pay full price if I’d need to fix it. I pointed this out and she kinda went, «I think you could get that out with a damp cloth.» Lady, it’s hundreds of dollars. How about you make sure or offer some compensation? Luckily, her colleague suggested she speak with a supervisor to see what could be done and the supervisor was able to get the smudges out. Thus, I agreed to the price since the problem had been solved.
In order to save 25% that day plus an additional 15%, I signed up for the Lord & Taylor credit card. I then went home and tried to purchase the bridesmaids’ dresses online. No dice. The system didn’t recognize my temporary card number and the people over the phone said they couldn’t verify who I was, so I’d need to make the purchase in person at the store.
I returned to the store and had nothing but issues. They couldn’t order the dresses without a SKU# and it’s not listed online and they didn’t have a dress in store. The most able associate I came across there finally figured it out by calling somewhere but they could only locate (2) 12s. I needed (2) 14s too, and the stores that supposedly had them in stock couldn’t locate them either. So I had to go back home and order the only 14 they offered through the website using my regular credit card. Therefore, I didn’t get the great discount.
I contacted Customer Service and exchanged a couple emails with them about having to pay over $ 90 for that dress when I got all the others for about $ 60. This was on top of my wasted time and the added aggravation. They said I was SOL because I hadn’t used my Lord & Taylor card… because they didn’t have the dresses in store and didn’t recognize my card online and couldn’t process over the phone.
I’m very happy with the dress I found for myself and I’m thrilled with the bridesmaids’ dresses, but the hoops I had to jump through to get them left me with less than warm and fuzzy feelings toward Lord & Taylor, especially since they used the dreaded «nothing can be done» line.
Needless to say, I’ll be paying off the new card when my first statement comes and closing the account immediately. I have no particular desire to give them another penny from my pocket ever again.

This review is for the Men’s Department at Oakbrook Center. It is located on the lower level of this department store. I always tend to find the latest men’s attire each and every time I go there. The sales folks are really nice and courteous and have been there for quite a long time. I remember shopping there when I was in college and that was many years ago! I prefer to shop here rather than Macy’s because I think their quality and brands are much more superior. The Macy’s in Oakbrook Center is more scattered and too large. Everything there is usually a mess and I usually can’t find anything (case in point… refer to the Levi’s jeans section disaster or the Calvin Klein area). I also think that Macy’s is a de-​valued brand and is almost like Sears or Kohl’s. I therefore prefer to shop Lord & Taylor and I’m never left disappointed shopping here. Sign up for the additional 20% discounts to get clearance items up to 80% off, which is awesome. The sales folks do assist you in getting the best value by providing coupons if you simply ask. They are truly fantastic! I do also prefer that the L&T has the boutique feel, without going to an actual boutique store. My favorite brands to buy is Kenneth Cole, Ben Sherman, Lacoste and Calvin Klein all in one place! Highly recommended for the best clothing a man can buy without dropping tons of $$$$.

We got jeans for my brother here, which was a win– he’s hard to fit. But the lingerie selection was lacking… we were just looking for some cute white underwear for me to wear on my wedding day and they didn’t have anything that wasn’t either too sporty or too see-​through. Only Victoria’s Secret hit the right balance, surprisingly.

I don’t shop at Lord & Taylor often anymore, but when I do, it’s when they have a sale and boy do they have great sales. $ 30 for Enzo Angiolini pumps! I’ll take 4 pair. Sadly, the service in the shoe department was terrible. My assistant acted as if she didn’t want to be here and she roller her eyes whenever I picked out another pair for her to get from the back room. I apologize if you’re having a bad day, but I just want some shoes. The purse department was a different story. Sale on Cole Haan handbags… I think I’ll do that too. Overall, a great sale with lots of items to choose from. Personally, I find their clothing department a little lacking relative to shoes and bags, but I’ll be back for another sale event.

Lord & Taylor is the place to go if you need a hot but classy party dress or ball gown! Hands down. Lots of designers to choose from. Lots of options that make it hard to choose. I go to many big parties every year and I search for dresses for months to make sure I’ve found the perfect one. Last year, I went to a party and I bought and returned 7 ball gowns before I finally settled on «the one». –you’d think I’m some kind of bridezilla type. ;)
I’ve searched every dept store, online, dresses made overseas, boutiques etc… Now, I don’t even even bother. L&T is *always* a home run.

The shoe department is great; the people working are always helpful and accommodating. Betty was really helpful and I really appreciated her patience and help!
Store is bright and all the shoes are spread out so that people are not on top each other.
Very thankful and pleased!

They have great service in the shoe section here. I found an amazing pair of Born grey leather boots for 70% off. The selection can be hit or miss, but it’s always worth a look.
Great selection in the cosmetics and accessories as well.

I have had nothing but outstanding service at Oakbrook Lord and Taylor. Very pleasant sales staff, always helpful, always assisting with giving me extra coupons, making sure gift purchases are boxed with tissue and gift receipts. Not the biggest variety of merchandise in Oakbrook, but I have always found what I was looking for here.

Well, sometimes things just happen. Lord and Taylor giveth and Lord and Taylor taketh away; and I’m talking about good service.
I usually have good luck with this store and it pains me to drop them a couple of stars but when someone purchases a really nice, nice sweater, rolling it up in a ball and stuffing it in a minute carry bag is not the way to go.
I’m not sure what my sales associate was thinking; I hope she had something on her mind because there is no excuse for making the customer with the credit card ask for additional tissue paper so she can re-​wrap her own purchase.
They do get three stars for the quality of the merchandise; I really love what I bought, but if you’re going to do something, do it the right way.

AGAIN! this Lord & Taylor is just amazing!
I went in to purchase some skincare and was greeted warmly. The associate in men’s was attentive and went beyond! She even threw in a handful of samples. Just wonderful.

Kicking myself for not giving L&T a chance sooner! This store is so clean, great selection of dresses plus I love the BCBG section. Friendly employees, and never over crowded.

This store has very overpriced merchandise you can find elsewhere for less, even with all the coupons L&T pumps out, and the staff at this location are completely incompetent.
I ordered something over the phone from here and it never arrived despite my card being charged. The woman whom I ordered it from spoke such bad English that I had to put it on speaker phone and even my immigrant family and friends were astonished — One even wondered how people like that get employed… but I digress.
I had to repeat everything at least 20 times, and spelled out the address letter by letter in addition to saying it normally. When I called back to check the status, I had to call three times and still didn’t get through to the right department. The final time I called, I was told, «The woman is in the bathroom or something. I don’t know. Call again.»
Wow. A+ customer service! That is awesome. I have no idea how this is going to turn out, but it has entirely turned me off from coming to this store in the future.
**UPDATE: I finally got through after a week and half of calling… the item I ordered was lost. The same woman who did not speak English answered, and after enduring the same painful repetition, letter for letter, and failing miserably again, I finally asked to speak with a manager. She was very helpful and discovered my name and address were both botched beyond recognition. After correcting it, she sent me the tracking number which just made my blood boil even more. UPS had been attempting delivery since the day after I placed my order. This item was a gift, and to have it «lost» only because of a useless employee is unacceptable.
The manager was great, but this whole scenario makes my stomach turn. I can’t wait for the item to deliver and have this all over with. L&T will not be getting my business after this.

Great service in ladies coat department, however I can never seem to find anyone to help me in many of the clothing sections. and if they are helping someone else, they should at least acknowledge you. Great shoe sales and location.

Yikes. The sale sections at this L&T location pale in comparison to those at the Woodfield location.
At the Woodfield L&T, I’ve found designer purses, shoes, jewelery and dresses for 75−80% off consistently over the past three years I’ve been shopping there. I’ve only been to the Old Orchard location a handful of times, but that one has had some awesome markdowns, too. With experiences like that, you can hopefully understand why I’m so hard on this L&T.
Make no mistake — they have some 25% off racks, and they take an additional 20% off your purchase if you have their weekly coupon (and many times even if you don’t). But if you’re looking to walk out of there knowing that you just paid $ 40 for a $ 260 Juicy Couture purse, try the Woodfield and Old Orchard locations instead.

I got a coat 50% off here, turns out Macys had the same coat for $ 25 less. I asked if they matched prices, they said no. Coat returned.