Chilton Auto Body

This place was great from beggining to end. Repairs took 2 days and they even detailed my car. Their text communication updates are great and keep you informed on the progress of your vehicle repairs, puts you at ease about leaving your vehicle with them. Will definately recommend to others. Great Job Chilton…

Not sure about their work, since I haven’t received my car back yet. My huge problem is that their automated text system bugged me consistently to tell me that my car would be done at 4pm on Wednesday. In fact, it was scheduled to be done at 6pm Friday, two days later.
As a result of these text notifications, I’ve turned in my rental car and now have to get it back, a huge inconvenience. So do not trust their automated text system about the pick up time.
As for their work, we’ll see… Friday.

Loved them! From the moment I drove in the door to picking up my car I was happy as could be. They greeted me like a VIP, walked me through their process and did the car walk around while I was watching. Since this was a Geico claim, I went straight to the Enterprise rep… right in the office, and arranged for my rental car. Left in my rental. Pickup was just as great! They even washed my car! I think they even vacuumed it. They showed me the repairs and helped me transfer my stuff from the rental to my car. I will only refer people to Chilton after this experience.

There I was… on my merry way back home during the afternoon commute, when I felt the impact against the rear fender of my stopped car. Nobody will believe this… a motorcycle hit it.
Having Geico has made filing a claim one of the easiest experience ever. After logging in and describing what happened in a written statement, I got to choose a shop and time of inspection AND choose which rental car category you want. The beauty of it all is that the Geico express shop (selection auto body shops) is a complete solution to your repair needs, complete with a Geico adjuster and Enterprise rental. The entire process took under an hour. The bulk of the time was spent waiting for the rental representative to be free. That is the bottleneck. I was told that it would take approximately 7 calendar days to repair. To my surprise, I received a call from the shop less than 3 days later, notifying me my car is ready to be picked up. (Note: I dropped off the car Tuesday at lunch and it was ready by Friday lunch… Granted it was no major damage.) They do beautiful work and so efficiently too. My car was washed. My wheels gleamed with a shiny luster. There were scuffs on my clear coat from the wash. This is why I usually hand wash my vehicle.

Service was spectacular! Someone rear-​ended us and left the scene. Never thought I would encounter a hit and run. The guy didn’t have a license plate either. I called Geico, our insurance provider, and they set us up with this auto shop. The Geico express service is located at the shop, so it made the whole process very easy and convenient. I was very impressed with Salle’s. They put a new bumper on our van so quick, we were able to pick up our van the very next day. Our van was spotless from the outside to the inside. Top notch! The customer service was great, too. Definitely recommend!

I used Salle’s as a Geico Express location– drop off your damaged car, adjuster and rental car are there waiting. The whole process was clearly explained, SO quick and easy, and the quality of work was excellent. They somehow made the process of dealing with a car accident enjoyable. Highly reccomend!

I had never had to go to a body shop, and I couldn’t be more happy with my experience.
I had two clubs trance claims through Geico, which they handled very smoothly, set me up with an enterprise rental car right on spot, and got both body repairs done on time, and looking brand new.
I know not everyone’s experience is the same, but I have no complaints and all praise for these guys and their service!

I have Geico. This is there local service center for claims. Everything was taken care of. I was given a rental car from Enterprise on site. Promptly fixed and I had my car back within a couple of days.

I am embarrassed to say I have had to use this body shop several times over the last 12+ years :-)
There was one major accident I was involved in 8 years ago, this was in a Ford Mustang GT. Then there have been several small «bumps and bruises» over the years; once to my Subaru Outback and now to my Nissan Altima, thankfully no one ever got hurt…
I have always found this body shop to be courteous and communicative. There was one time a car took longer to fix than anticipated, a part was delayed coming from the distributor, but they let me know ahead of time.
I have also found their vanilla cookies and coffee, in the customer lounge, to be a nice pick me up.
I highly recommend this company.

Took my car here to get repaired, the rep for geico totally set the expectations on what’s going to be happening! When it was time for me to pick up my car it never even looked like my car was damaged. The customer service was fantastic! I was mad when I first went in but because the reps understood my frustration (which I’m sure they deal with this 100 times a day) he was able to calm me down and assure me my vehicle would be in good hands. Out of all the shops close to where I live I drove an additional 20 mins to find this shop and for this kind of service I would drive 40 mins! I’ve read bad reviews before on this shop but they have really done something right and changed it up! Good to see! Highly recommend them!

I picked up my car yesterday they did a great job! i was very happy and content. Michael of geico was very friendly and helpful and he really took care of me. Salles deserves a 5 star!

All staff were respectful, courteous, and responsive. I brought my Subaru in here since it is a Geico affiliated auto-​shop. Everything from the car drop off, to Geico rep, to Enterprise rental car arrangement, to the paper work, and follow-​up calls were smooth and not stressful. My car looked sparkly new and the repair work was spotless. I recommend this shop for your auto needs and I’ll definitely bring my car back here if I need another tune up. Also, general manager Andrew was very friendly and professional.

I highly recommend this shop! I took my 2013 Audi Q7 there after I was in an accident because they work with my Geico insurance. The entire process could not have been smoother. It was so easy, it actually made the unfortunate accident less of a burden than I expected! They had a rental car waiting for me, answered all of my questions, had my vehicle done so quick, and it honestly looked better when I picked it up than before my accident. My car is my baby, and I don’t trust just anyone to work on it, but these gentleman did an outstanding job! It honestly looks brand new! They ensured I was happy before I left and told me if I had any questions or issues they would be there. I truly believe this shop stands behind their work. Although I hope I don’t have another accident, if I do, I will not go anywhere else!

I brought my car here since this is a Geico approved repair shop. I guess it was one of those mistakes that you thought you should never have made. They fixed the dents (as a result of another car hitting me while I was parked in a nearby shopping center) during the first visit, got the car after 2 days. However, as soon as I drove off their shop, I was wondering why the door lock was unlocking by itself. At first, I thought it was just an isolated event and will stop soon. During that night, I saw a couple of neighbors going out (including myself) because there was a car that had its alarm going off. Guess what? That was my Honda going off (and for apparently no reason)! The alarm continued to go off every so often, and what a nightmare it was. So I brought it back to Salles Repair Shop, this tall gentleman, Andy, met us (he was the shop manager or maybe even the owner) and at first he was assisting me. After waiting an hour, he said the problem is fixed. When I was just about ready to head out, the open door sign was once again lighting up (which was the actual problem and which was why my car had its door lock unlocking by itself and why the alarm is going off for no reason), problem wasn’t solved. I had to wait another 2 hours before he again said it’s fixed (and he actually said «it’s fixed right now»). This is when things start to get interesting. I would expect that he would actually tell me «confidently» that the problem is fixed and that everything is fine. Instead he came out not too confident about it but still said that the problem is fixed (and said «as of the moment») and said that if it occurs again, go to a Honda dealership and they will diagnose it and fix it. I had told him that I am definitely under no fault here, and I am just an owner of a damaged car trying to have it fixed, and not replace a problem with another problem. He was giving me the runaround and said that he didn’t say it was fixed, until I got a little confused with what he’s saying. In other words, he was trying to get rid of us and pass the buck to somebody else, and didn’t want to deal with the issue anymore. He repeatedly refused to acknowledge that it was a result of the repairs that they did, and I get that he needed to say that. But, I had this car for 3 years, no problems whatsoever until now. This unlocking problem was created while it was being repaired because even right after the accident, this issue didn’t exist at the time, not until they repaired the car. My point is, it happened under their watch, and they should fix it, end of the story. But in the end, they advised us to see a Honda dealership. I would guess that an «auto repair shop» should be able to «repair» an «auto issue».
And you, the Manager of a repair shop (or shame on you if you are the owner-​a guy named Andy or so I heard) is telling me to go elsewhere, wherein the problem occurred during the repairs. He’s even telling me that he’s seen 15,000−20,000 cars already and never seen this issue before. Are you serious?
In the middle of our conversation, he said «have a good day» and showed me the door. I guess he knew he cannot deny that it happened during the repairs, but he just had to send us away to get rid of the issue. I thought that this was very unprofessional, rude, and inappropriate.
Arguing with the customer is one thing. The attitude is another. Attitude was terrible (and you call yourself the manager, and again shame on you if you are the owner) and he even said he just wasted 2 hours of his time where he could be doing other things. I’m like, YOU ARE PROVIDING SERVICE TO A CUSTOMER AND YOU CALL THAT WASTING YOUR TIME? This just shows what integrity this company has.
I know for a fact that nothing will be done as a result of this review, but take note, it’s not the customer’s loss if your shop doesn’t get recommended. Writing this review is what I call a waste of my time, but others should be warned that your CRAFTSMANSHIP IS QUESTIONABLE.
I just got back home from their shop. And guess what, my car’s issue is still not resolved. I had called Geico already and I hope they will do their due diligence to assist their policy holders. I’m sure there are other repair shops (who’s seen at least 20,000 cars and know about this issue). If not, there are other insurance companies and repair shops who would do a better job in resolving small issues like this. I manage a close to 500 room hotel in San Francisco, and I know a lot of people who have Geico insurance. Unfortunately, I cannot recommend a store giving me a treatment like this, however small the issue is. It’s not just the principle, but more importantly the attitude.

I took my car here once through an insurance claim and received somewhat decent service. What was highly disappointing was the fact that this shop is apparently beholden to insurance companies and has no interest in doing non-​insurance repair. I tried to schedule time with them for a simple repair and received a bunch of runaround regarding drop off and pickup time. I find it very unprofessional that any type of business can’t commit to a definite service time for the average customer even when scheduling far off in advance.

Service was good till I went to pickup my car. They didn’t clean the car from inside or outside. Stains were there on windshield as well. Noticed the scrub marks, as a matter of fact they tried scrubbing dry and damaged it. Geico guy realized the job was not done properly and promised to fix it.
Suddenly, one guy from the body shop yelled from his cabin while I was going through with the GEICO guy. He pointed at him to go out and said «take this out»; He didnt even bothered to look at the car and Claimed they do their job professionally. When asked GEICO guy he said he is owners Son. He apologized for his behaviour and said «We have issues with him».
You cannot expect this kind of behavior from the owner. He definitely have anger issues.
After the incident wondering how he must be treating his employees when he treats customers like that.
Dont want to take my car back to get it fixed.

I had a great experience here after my car was broken into. They are a super busy place but they got my car in early and fixed it over night, even though the projection was like 5 days out. Everyone I spoke to was super friendly and helpful. Overall my car seems fine so far. They even worked with the rental car place down the street to have me picked up and dropped off. I just wish they were closer to San Francisco. The only complaint is that I didn’t feel super safe in the neighborhood in Oakland but it seems like their facility is locked up and taken care of.

Got rear ended. Ow.
Insurance sent me here. Most painless experience I could imagine. Everything on time, and a job beautifully done.

«Wow!!» really does sum it up. In today’s day and age it is SO refreshing to work with companies (Salle’s AND Geico) that work so well and efficiently. I dropped my car off Tues at 9:45a and got a call Thursday lunchtime that it was ready for pickup. Amazing. I took my car to three other body shops who all said that it would be in on Monday, prob back by Friday.
Confirmed: you are in and out of Salle’s in about 20mins when you drop off. You drive off with an Enterprise rental. And when you pick up you’re outta there in 10mins. Talk about convenience.
That said they are thorough and do excellent work. Also, Salle’s estimate came in $ 300 – 870 cheaper than the other three estimates I got on my own. The invoices list out the same amount of work.
I Unilocaled these guys when Geico gave me three options. Boy, am I glad I did! The service was outstanding, completely professional and very efficient from both Salle’s AND Geico. Less than 24hrs after dropping my car off, the estimate, pictures of the damage, my Enterprise rental agreement etc, was all online for me to track.
Geico was so efficient, it’s making me rethink my current car insurance.
Kudos to a great body shop, to Geico’s in-​house adjuster Larry and to Sean with Enterprise. A tightly run ship!

I had to bring my car for repairs after I got involved into a car accident. The person who hit has a Geico insurance so I basically didn’t have much choice.
My husband picked up my car for me so he could do inspections on their service. He complained few things missing and not done right. The lady said they will be calling me back… they never did.
I’ve also found few more things in the car that were not placed back correctly.
I barely get my cars fixed and I wouldn’t go back here. I won’t recommend it either.