DHL Express

These people are dishonest and I would avoid them.

Recently I wanted to ship 2 packages to England from Oakland, California. I went to USPS and was surprised at the high cost of about $ 90 to ship the 2 packages. I have shipped packages internationally throughout the years and this seemed too high for 3 – 5 day type service. The contents of both packages combined was worth little more than $ 100, so it made no sense to spend $ 90 to ship them.
I figured USPS does not do this often and so is not price competitive. DHL, being based in Europe I figured, will be able to do this for much less. After a couple of searches I found their site which offered a 25% discount if you open a new account!
Off I went to
to send off my packages. I provided all my information including my credit card number. I printed the labels, provided the destination addresses and prepared my packages for shipping. I dropped them off at a location on Fruitvale Ave. A day later I found out they had charged me over $ 200 for shipping the 2 packages! I called their billing department which offered no remedy, not even the 25% discount their site advertised.
Shame on me for giving them my credit card information. Shame on them for abusing it. Never again!

I wish that the Oakland UPS and FedEx hubs would take lessons from DHL on customer service.

WORST organization!
Here is the mail I sent to their CEO and some customer service director —
«Here is the complaint I filed with Better Business Bureau.
„DHL made their first attempt to deliver a package on Dec 9^th. The package was shipped to me from Chennai, India. Tracking/​Waybill # for that package is: 6 385 620 872. I noticed the door tag when come back from out of country trip and filed a request for re-​delivery of the package ASAP using DHL’s web site. They have a feature where you can request for this type of request. As per my request the package was supposed to be delivered on the Dec 18^th and it was never delivered. I called DHL on Fri about this and they promised to deliver it on Mon. It did not happen. When I called on Mon to find out they said it will be delivered on Tue and that did not happen either.“
Here is the search on google for your companies reviews (VERY BAD) —
You are running a company that has one of the worst customer service ratings.
Frankly, you should be ashamed of it.
Please deliver my package. They missed it today also.
Thanks!»

Unfortunately Unilocal dose not have a (o) i am waiting for my package since 2 days now and they are not capable to deliver it to my address. My doors ar open my garage door is open and i am waiting for the truck to deliver the packages, unstated of that i see the remark as «no one was there» the second day the same thing i called the 1800 number at 5.56 am to make sure that they are going to deliver the package with a note of the tracking number waited from 8 am till 7 pm and keep tracking and it’s not delivered again and this time with a excuse (the premises was closed. HELLO DHL I LIVE IN A HOUSE AND FIND A DRIVER WHO DELIVERS AND DOSEN’T LIES. MAYBE DHL IS WAITING TILL THEY HAVE INUGH PARCELLS TO DELIVER TOWARDS CONCORD CA. THE CONVERSATION WITH THE SO CALLED COSTUER CARE, «WE ARE SORRY FOR THE INCONVENIENCE WE WILL TRY AGAIN TOMORROW» DAY NUMBER 3 ??? And the same thing we can’t give you the time wait and maybe your lucky that we deliver it to you. WHAT A SHAME A GLOBAL MULTI BILLION DOLLAR COMPANY IS LIENG TO THERE CUSTOMERS. DHL should invest more into the customer service instead of advertising and making false promises. The manager of costumer service told me we are sorry… don’t be sorry just do your job and make sure your drivers ar not giving you wrong information. don’t waist 3 days of your costumers shame on DHL.

DO NOT USE DHL! Worst courier company to date. I called the customer service line yesterday to see where my package was and they informed me that on Monday’s if the delivery man can’t deliver all of his packages, he will not take them back to the office and try again another day. WTF!!! So I have to suffer because you have an employee shortage??? Will NEVER use DHL again!

Here’s what you don’t hear. while some of us chose not to work during this last Bart strike ¹⁰⁄₂₀₁₃. My DHL driver did, to the glee of my 82 yr old mother. While I’m at work during the day, she can count on him for a few kind words, laughs, a friendly face. Not someone posing as a repair man stealing her blind. Though he may not be John Stamos. She’s just as happy to see his face. telling me later that eve, about some funny passing joke they shared. We all need to remember are own short comings but it’s obvious allot of people don’t. These driver’s are your neighbors, friends, family, strangers in front of you in Starbucks. There doing a great job considering traffic, accidents, weather, holidays, Bart Strikes, the idiot dog owner that bites them. Dhl’s drivers tolerate all of our own imperfections here in the US and abroad. As for me, anyone who takes time out in their busy day and put a honest smile on any persons face is perfect.

I had the same experience as GM! I too live in Alameda and had the most difficult time receiving my package. After tracking the package, I was convinced that DHL was not even attempting to deliver the package.
After numerous calls to the DHL facility, with no luck in getting a live person, I called the company that shipped my merchandise (AT&T) and they were able to connect me with Lisa at DHL who told me that someone would contact me in 2 hours to let me know when my package would be available for pickup at the Oakland facility. Well… a day later, still no call and no package.
I called AT&T again and they connected me again with DHL who apologized for the inconvenience and notified me that DHL was discontinuing their US ground deliveries and that the Oakland facility is the first to close. Well… I was finally able to pick up my package yesterday and all I have to say is I HATE DHL and although I am saddened for those who are losing their jobs… I AM SO GLAD THEY ARE CLOSING!!!

I bought something on Oct 11, 08, it was delivered to my local DHL facility on Oct. 17. And it just sit there for more than 10 days. It was delivered on Oct. 28, but according to their website using the tracking #, no one was home on the 1^st attempt. I live in a gated area, the package would be going to our mailroom, which means they didn’t bother to get the code to come into the gate. A note at the front gate specifically tell all parcel service not to do just that, and they’re simply being lazy. Their excuse: they don’t have the code or the person who did doesn’t work there anymore. Guess what, I saw a note on my neighbor’s mailbox the next day (that’s inside the gate).
After calling them to provide our site manager’s number to get the code, they made a 2^nd attempt, but again, they failed to bother to get the code. Another call to check the status after waiting for two days, they said partial of the info (including the manager’s number, coincidentally) was missing from the 1^st call. So I gave them the info again, and they assure me they have the info this time. Upone checking the status another two days later, to my horror, it says the package has already been returned back to the shipper.
Talking to the manager Jo (badge # 1227), she said that I had to request for 3^rd delivery in order for them to do so. But when asking what was the point of me providing them the info, she kept dodging the question and hinting the I didn’t request for the 3^rd delivery, which sounded like it was my fault. Instead of being profession by forward my advice, they simply trying to avoid taking the responsibility of they service.
I ended up calling the shipper and they were awesome enough to re-​order my item and send it to me via a 7 days service at a different location. I feel bad the they had to suffer additional lost of expense because of the service (or lack of it) by DHL. Unfortunately, I couldn’t pick zero or half star, so I had to pick one.
I should specify that not all DHL facility are like this, but the one at 7683 Earhart Dr, in Alameda CA definitely does not deserve to be in the parcel service. To all merchants, avoid using DHL if your customers are in the Alameda County, you’ll make your customers happier!