East Bay Restaurant Supply

good service，its really worth for u to get some restaurant machine，but a little bit slow for the workers’ help.
nice to meet lee，good chinese guy

Very clean for a warehouse full of equipment.
The staff were very helpful. Although you do have to get their attention first. Kinda felt like I had to go out of my way to be helped. Seems like they should have a few more employees on the floor in the event someone needs help finding something. Not have to go ALL THE WAY back up front to find a clerk.
Maybe this is due to all the telephone and internet searching that appears to have them all engrossed in.
That being said, they do have a very large selection. I found what I came for. That is what matters.
So yes I will be shopping there AGAIN.

We really, really wanted to support this local store. After a huge mistake on the part of the sales person we were dealing with, and his inability to remedy the situation to our satisfaction, we reached out to his manager, since we still had over 10k in purchases to make for our shop. She has ignored our emails. Not only do we feel we were not treated like valuable customers, but we haven’t even gotten any communication effort from customer service to help smooth things out. This place is cool if you have small things to order, but avoid them like the plague if you have large equipment orders! Their prices are more expensive than Trimark, fyi.

This place is the worst! They do not honor the prices that they post on the website,
. I was doing some price comparisons for a few items, after checking their prices online, decided to give them my business. They charged almost $ 20 more when I went in to purchase. The reason? Well you get to take it right now, versus waiting and paying for shipping. So, you are actually going to charge more in store than your website? Wonder how long a restaurant would be in business if they posted one price online, then charged almost $ 20 more once the customer sat down at the table? No apologies, no nothing.

I have been in EBRS several times and usually find major appliances much cheaper elsewhere. Today I had to pickup several brackets, was quoted prices over the phone. When I got there it took over an hour to just find the brackets, so I picked up a few other items. The staff was very helpful. But when I was checking out, the lady/​manager said the brackets where almost twice as much as quoted and received a take it or leave it attitude. I dropped the other items and just purchased what I needed.
I’ve purchased over $ 200,000 worth of equipment in the past 6 months and I will only by from EBRS when I need it the same day and no body else has the item within 100 miles.
Thanks for reminding me of your crappy attitude.

I’m giving EB a four star based on all my usual visits. Unfortunately, if I was to give a review based on today’s purchase it would be a three star. I really wish the sales department and the warehouse dept. would do a better job of working together.

If I could give a –1 i would! The only reason i ordered from here was for financing! They were highly unprofessional towards me and my opening team! I had problems from day 1 and I now know why they always r on the phone dealing with other disgruntled chefs:
— didn’t deliver crucial pieces of equipment for my pastry shops opening
–took my 20qt to Napa, than when it was delivered just put it on the floor!
–decided that I should receive an off brand freezer without asking
–brand new oven with a brand new problem
–brand new 20qt shorting out than asked if I was using it properly (I’ve been a pastry chef for 11 years)
–left out part of my oven
–did not «cut» us a deal on anythibg except for my ½ pans (only cause I threw a fit when I found them cheaper elsewhere)
–impossible to get in touch with after they received partial payment
–nearly 2 months later my order was complete!
Do to the freezer being a difference of $ 776 i now have a credit that I. Did not want and al forced to go back! Not happy at all! Chanco is cheaper with friendlier staff for small wares and trimark is more professional.

When I was in culinary school, I got some of my knives, gadgets and small appliances here. It is one of the biggest and most accessible culinary supply stores in the Bay Area. They sell their wares online and have a sister store in Sacramento so they have a big inventory. They sell both new and used kitchen equipment. They do not sell food.
Recently, I purchased some small wares for work. They have reps that will come to your place of work with samples. With no guarantee of a sale, my rep very patiently drove to Dublin from Oakland several times until we found the perfect match to our silverware.
The store is open to the public to shop for their home kitchens. However, EBRS will charge retail price if you don’t have a wholesale license.

I do not own a restaurant, or work in one, but I like to cook at home. This store is a great place for such people as myself, since I can find interesting and unique cooking equipment that is not usually available at typical retail chains. I found great soufflé dishes, excellent knives, and pairing knives that are amazing!
Thanks to East Bay Restaurant Supply, I can have industry standard, high quality equipment just like the pros!

They have good selections of cookware here.
Unfortunately they don’t have any food, spices etc here, but hardware wise this is a pretty damn good store.
Pricing is about average though, I don’t think things are cheaper here than other shops.

This is a large warehouse full of restaurant supply stuff, but it has quite a few things useful for the home cook as well. I bought a sauce pan, a sauté pan, a strainer, a great ice cream scoop, and several other things. The service is gruff, but it’s a warehouse; service isn’t exactly the focus.

The employees here are great! Knowledgeable and helpful — you can’t ask for a better mix.
I am an accomplished home cook, but no where near a professional. I am in love with my Williams-​Sonoma porn mag, but I just can’t afford to shop there all the time! East Bay Restaurant Supply has replaced WS for me.
I recently purchased 6 10″ pie pans for the price of 3 at WS. Additionally, they are beautifully deep without being too deep. Love the quality of my pie crust and how beautiful the slices look from these pans.
An EBRS employee volunteered to dig through their extensive stock to find 5 of the pans I wanted and gave my son popcorn to snack on. Another employee stood at the door with my very active 4-​year-​old while I ran for the car in the rain.
Great Service
Great Products
Great Prices
Love it!

Are you looking for a 60 qt stockpot? How about a set of 16 round cutters in sizes from about ¼″ to 3″ (cookie cutter, biscuit cutter, pasta cutter, jello cutter… anything you can imagine wanting to be round)? Have you been in the market for a Vitamix but just couldn’t find one beefy enough for your blending needs? These guys have one that sells for $ 1200 and looks like it could blend a small farm animal into a smoothie.
Clearly this place is geared towards restaurant owners, but I love coming here for the little things: the fine-​mesh skimmers, the little scoops for my flour and sugar canisters, the whisks in all sizes from cocktail to medieval weapon. I got a little no-​frills knife sharpener from here a few years ago that is still going strong. I recently came in looking for squeeze bottles with little caps on the tip for homemade syrups and flavored oils but they didn’t have any larger than about 2 oz. Not sure why its so hard to find those things, I ended up finding what I wanted on Amazon.
I agree with Nique, EBRS is kind of like Costco, and just like when I’m at Costco I go up and down the aisles and discover things I didn’t know I needed. They also have a pretty good selection of KitchenAid stand mixer attachments, but they prices are pretty high. On the other hand, if you want to see KitchenAid’s granddaddy, a full-​size Hobart mixer is there for your viewing (and buying) pleasure.

Oh, I bought a stainless steel restaurant cart I will use for my backyard patio remodeling project-​I can’t wait! The cart is so cool and just the right height, too.

I very rarely give 5 stars to anything but this place has always made me feel special. I always get the best service, best prices. and best products from these guys. I tell you the more you shop here the better the pricing gets. I have been coming here since 2003 and i have always found things here helpful and useful. Besides this is the only store in the bay that wont charge you retail prices for some tin molds… forget about all those boutique kitchen stores… this is the one stop shop for my fellow chefs. I highly recommend it

Love this place! I could get lost in here for hours lusting after things I’d love to have in my kitchen! The only bummer is it is a true restaurant supply and some things are not open stock. I wanted some dessert bowls, but not 4 dozen of them! Too bad I couldn’t buy in smaller numbers.

What’s not to love here? Everything you can think of for the kitchen. I could walk the aisles for an hour. Not the least expensive things in the world, but still within appropriate price range. Love the kitchen rubber mats — super thick for comfy standing while cooking in front of the stove. If you need help, just walk up to the counter area and ask anyone. They will gladly help you and even take you to the item you’re looking for.

Excellent customer service. I live in SF but would rather do business with East Bay Restaurant Supply than Trimark in San Francisco.
They remember and treat their customers well. These days, I just called over there to get pricing or to have equipment pricing and specs emailed to me. They treat me with courtesy and give me appropriate pricing so I won’t have to ask for more discounts. They don’t waste my time. We have done thousands of dollars in business and I have no reason to go anywhere else.

Time: 11:12am
Purpose: My company needed a commercial blender in breakroom last one we own motor coil gave out.
Staff: Some are on phone, computer or dealing with on site customers. Only way to grab their attention was to walk up and ask that you needed their undivided attention right away.
Cleanliness: Their glassware has finger prints and occasional dusting maybe require on chinawears. The self-​serve water dispenser needs cleaning as the spout itself was browning and greenish maybe algae.
Products: For all your around kitchen needs this place has it all most are commercial grade but can be use at home and last longer than most of the household name brand.
Expectations: You will receive help only if you ask otherwise you will not be greeted or help from the time you walk in and out. Bring the worn out replacement part to match the size/​model as there are tons of items that seems to fit but has different fittings and uses.
Final Thoughts: I came in looking for an blender end up buying a lot more but harry or henry was so amazing he knew exactly what I needed from listening to my problems he said follow me. He grab a cart and help me roll out to customer service stations were all sales takes place. He ask me how will it be paid I said company credit card he took it and look at it handed it back to me said you’re good to go. I was like what? Then silly me our company is one of the top 5 in their company so discounts and help to car was appreciated.

This is pretty much Costco for food industry peeps. Minus the membership. Score!
Bulk sizes, warehouse prices, and everything you can dream of related to cooking, eating and entertaining. While I’m no restaurant owner, this place has come to my rescue in many a last minute party planning pinch for things like punch bowls and disposable cups (which I used to pay 4x as much for at BevMo and Safeway!)
I love that it’s in the Jack London Square hood — easy on and off the freeway, and a big private parking lot to eliminate hassle. The store itself is super spacious, and easy to get lost in during your first visit so grab one of their über professional staff members for help (though, every time I visit they seem to give priority to the chef-​folks and big spenders).
My go-​to item is the 500 pack of clear, compostable party cups — great for hosting hoards of drinkers, less than 10 cents a cup, and minimal damage done to Mama Earth. Today I spotted some fancy Japanese knives and thought… if chefs shop here, they must be quality, right? Might be time to retire the old multi-​purpose hatchet.