Green Carpet Clean

I only have fantastic things to say about Green Carpet Clean. Organic, Green, Thorough– amazing. The team that came to our house helped us prepare our home for our adoption of a rescue cat. We wanted to get the home as clean as possible so our new boy would not be upset by our last cat (who left us for the Rainbow Bridge). Green Carpet Clean even helped us out by coming on a Sunday! They were just the best and I would recommend them to anyone who cares enough to use green organic cleaning in there home– versus the highly toxic chemical cleaning that most other cleaning companies use. Yes, yes, yes– there is no second thought– call them for any cleaning needs.

Had our carpets cleaned by Nate… and NATE IS GREAT!!! So fast, polite and really efficient! Will definitely be a return customer!!!

When I broke a bottle of red wine on my mostly beige carpet, I thought I was destined to go carpet shopping soon. But I tried Green Carpet Clean. It was easy to get an appointment. They called that morning and let me know that they might be running late, yet they ultimately showed up on time. They wasted no time and did a beautiful job getting out the stains. Very professional and lovely. Thank you!

Was over a hour late. Lied said they were outside and never came. Worst customer service I ever had. Please do not go here

I will say the customer service was good and I liked the technician who came to clean my couch, but it was a complete waste of $ 100. My couch literally looks no different, if not worse, from before the cleaning. I understand it is a white couch, with some small stains, and but even if the stains remain the underlying dirt is still there. My couch looks dirtier than before if that is even possible. I don’t know if the ‘green’ clean is what caused my couch to not get clean but I feel like I could have done 100x better with some OxyClean and elbow grease. Very disappointed.

Move in:
Scheduled both a move in and move out clean with Green Carpet Clean. I had to move the date of the move in clean a few times to work around my contractors schedule. After sharing my need with the receptionist we agreed on a 6pm start time. The cleaning crew arrived late but I received a call around 6:15 advising that they would be late. As my son and husband, went in and out of the house they both commented on how slow the workers were moving and how the gentleman was on his phone the entire evening. After about 4 hours, I asked the crew to wrap up as it was really late and they had not accomplished much. The super lazy cleaning person had the audacity to try and charge me more than what was quoted. Had they done a good job, I might have considered but since I was going to need to hire a 2^nd crew to come in and do what they didn’t, I refused the higher charge and paid the original amount quoted. I later received a quality control call asking how the service was, at which time I shared my concern. The rep apologized and promised to send the most seasoned crew out on the next visit.
Move out:
I received a call several days in advance confirming appointment time and date. On the appointment date, no one showed up at the confirmed time. I called the office and got voicemail. Several minutes later someone picks up and says she just got into the office (it’s 10am) and didn’t realize the crew wasn’t there. She put me on hold and said someone had called in. She asked if she could call me back in 10 minutes. I received a text 1.5 hours later advising that the crew was at my door. I mentioned that the door was open, and asked why I hadn’t received a call in advance of them sending someone to my house. They texted me asking if I would like to cancel the service and I replied, yes. I texted 3 times asking or confirmation of the cancellation — no reply, 2 hours later I return home to the same lazy azz cleaning crew that didn’t do squat on the move in appointment and yes one of them was sitting down and on the phone, AGAIN!
With all of the positive Unilocal reviews, initially I thought I would give them a 2^nd chance, regretting that decision in a major way!

Jonathan and Jim just left our home and we are extremely pleased with the results. The carpets were in need of a cleaning but not in bad shape and after the cleaning – we really saw an major difference. Spots removed, stairs look great, traffic areas back to new. Jonathan and Jim are also top flight guys. Very professional, timely and went the extra mile to ensure that my wife and I were pleased with the job. Another thing that differentiates this company is that they didn’t try to upsell us the moment they walked in the door. They quoted a fair price and stuck to it 100%. We’re looking forward to working with Green Carpet Clean again.

This is the second time I’ve used Green Carpet Clean and both times they did an excellent job. I got an estimate online, the appointment was easy to make, they showed up on time, and did an awesome job cleaning the carpet in my bedrooms, hallway, and stairs. Not only are they professional and reliable, Far I, Ahtune, and the rest of the staff are all incredibly friendly which is another plus. I would definitely recommend them to anyone who needs to have their carpets cleaned.

Awesome cleaning service. Easily & quickly made an appointment to have my couch cleaned; the gentlemen who came out to clean arrived on time & we’re very nice & professional, & they got job done quick!
I was very happy with my overall experience. Green cleaning & great customer service — I most definitely recommend you give this company a try.

Best cleaning service I’ve found in oakland. Reliable, great attention to detail, very friendly.

Scheduling my appointment was very easy. I emailed to receive a quote, which was very reasonable, and made an appointment for the following week. Clidell and Jhamel were on time, very friendly, fast and thorough. They were knowledgeable about what they were doing, and very clearly cared about the quality of their work.
I have been living in my apartment for over two years, and have been raising a baby here for half of that time. My carpet was a gross, embarrassing mess. I would have been happy if it looked half as good. Instead, my carpet looks brand new. I will be recommending this company to everyone who asks me about carpet and house cleaning.

Awesome job. On time and pleasant folks. My carpets look almost new.

Had an emergency carpet situation and these guys were able to come the same day I called. Carpet is all cleaned along with a sofa. Good bedside manner, affordable and on time. I will definitely use them again!

THE WORST SERVICE EVER. I CANNOT STRESS THAT ENOUGH.
The lady who owns this company or takes calls for this company has the worst customer service ever.
I called Wednesday, early afternoon around 2 – 3 for an appt. Lady was busy at the moment doing carpets. She asked for my name and number to give me a call back later in the day. Never received a call, so I called and she said the same exact thing, that she would call me back. NEVER GOT A CALL BACK. Which led me to call on Thursday. for an appt for the following Friday.
She was able to take me but because I do have a dog, she charges and extra $ 97 for that service. I asked why it cost so much and she did explain to me why it cost extra. I was making this appt for my sister, which at the moment was on vacation, so I had to get intouch with her to confirm if she wanted to pay the extra $ 97.
I told the lady to keep the appt, because I was sure my sister wouldn’t mind paying the extra but I just wanted to confirm. After comfirming that my sister she did not mind paying the extra, I called back and no one picked up. Left and message and never got a call back. Called a few more times and she still did not answer, so I left other messages.
Day of my appt, I waited for them to arrive but no one arrived. So I decided to call and she said that she gave my appt to another person because I NEVER CALLED BACK. She bitched at me because of no call back. Which is ridiculous because I called and left serval voicemails.
She told me the next available appt was Mon ¹¹⁄₂₄. But over the weekend I was able to find another place that can do it before my sisters arrival.
Today 11/​24, I had my sister call her to cancel the appt and she was so rude.
She basically yelled at my sister because we canceled on short notice and because she doesn’t think «third parties» make stuff like this easy. For her to think that was rude, is beyond ridicuous. If I am busy, I will find another person to simply cancel. It should be as easy as it sounds. BUT the person she is, she had to put her two sense into it. Which is not neccessary because 1^st I don’t need to hear you complaining. 2^nd a cancelation is a canvelation. You may ask the reason why they are canceling and see if they would like to reschedule. But further than that is not your business.
My sister called to let them know their services are not longer needed. So that they don’t show up to my home for no reason. I don’t need to waste peoples time, like how she did with mines, when I know there is other things they need to do.
I simply had my sister call because as of right now I am at work, not able to make a phone call to her myself.
This lady rude, has the worst customer service, and lacks responisbilites to her company.
DO NOT GIVE THIS BITCH (yes, bitch, not women) SERVICE.

I am Unilocaling since I found them on Unilocal.
Liked the name of their company, figured I should support someone local who emphasizes on green and clean. Also had great reviews.
I emailed a request, Fari responded with a cost and time frame. Also called me to verify.
The guys came a little later than the stated time frame but they called to notify me, which was no problem to me at all.
They showed me how dirty their cloth became from cleaning 3 rooms, means they did a really good job removing dirt left from the previous tenants.
The carpet is dark colored, but it looked brighter after the clean. The rooms smelled really fresh.
Overall satisfied, will use again.

I’m totally satisfied with the experience. It is the second time I use Green Carpet Clean.
I left a message which was returned an hour or so later. I was not in a rush to have them come to clean the carpet and two couches at home so it was easy to select the most convenient date for me. They called me back a day before to confirm the appointment and also called me when they were on their way to my house.
I have about 1000 sq. ft of carpet area. They took the necessary time to complete the job, no rush. It look like new (I maintain it well). Both couches also look really nice.
Very professional service. I recommend it.

They showed up on time and was very courteous. Love their service and love their decent rates! They were spot on with their quote and I added on additional deep clean. Overall, it was quick and easy to schedule and service was great.
Key note– they will not service your carpet if it is raining out. I get it, it’s a quality thing for them.

Green Carpet Clean is the best. Quality referrals make or break my own reputation, so I do my due diligence before hiring someone. This is quality work.
There are two sides to every story. That’s why when I began reading the reviews for Green Carpet Clean here, I took the negative reviews with a grain of salt. I did call to find out how the owner was responding to the negative reviews and to verify some of the details described in the reviews. The details of what they did checked out (products and methods used) but the dates of service did not (the owner stated he was not even in the area on 12÷24÷13, for example, already being off for the Christmas holiday out of town visiting family.) And a review from a guy who lives in Ohio? How is that real?
After screening this business, I asked if they could come in the next day — on New Year’s Eve (when my business would be closed). I was so happy that they said yes! We have a high volume of traffic, so I need to plan a time to get my carpets cleaned when we’re closed. I got my carpets cleaned in 2 hours and although they said they would be dry in 2 more hours I gave it a couple days to be on the safe side.
I appreciate that they used all natural products, did a clean job, left the place clean, wore shoe covers to keep the carpet clean all the while they were working and even offered me shoe covers, as well! They explained the important health risks of using toxic chemical cleaners and the health benefits of using natural ones. Mostly I was impressed with their authentic commitment to and delivery of a high level of customer service — it’s what we strive for in our practice, too, so to be in alignment with them in that value made me happy to hire them. I will do it again. I think you will be happy when you do, too.

This company does not understand the first thing about customer service.
I bought an Amazon local deal to have the carpets cleaned. There was no mention of any additional fees for living above the second story. When I called to schedule an appointment the rep wanted to charge me and additional $ 25 because my apartment was on the third floor. I asked to be transferred to the supervisor because there was no mention of this in the fine print of the voucher.
The supervisor, who was a real A-​hole, only wanted to get me off the phone explained those are the rules because it is heavy equipment that required insurance. (this makes no sense) I explained to him that I have an elevator thus there is no difference between being on the second floor vs. the third. He said it didn’t matter and it was for insurance. He told me the parking lot (where are there parking lots in SF?) was more than 50ft from my door, I explained it was not since they could park their truck and unload right at my apartment. He then yelled it didn’t matter and I can either pay the money or return my voucher as this conversation has gone on for way too long… I returned the voucher, since there are a 100 other carpet cleaning deals on Amazon.

If you need to have a couch cleaned, this is the company you should choose hands down. Fari is a passionate and well informed environmentalist, he has wonderful energy, a very positive attitude and his work was extremely detailed and thorough.
Fari went above and beyond for me, coming out to my apt in downtown SF on short notice on a Friday night b/​c I had just relocated here from NYC and the couch that I had delivered, a floor sample, was filthy when it was delivered. I have no place to sit and I have a small maltese that I didn’t want sitting on dirt or chemicals.
This is the place to go, I have used a lot of cleaning services and this is as good as it gets.