Le Visage Facial Spa

I went to Tim at Le Visage last week to get a haircut and color. I was in the salon from 4:15 to about 9 pm, and I spent the first hour waiting for him while he dealt with the cable guy upstairs in his apartment. When he came back he never apologized for having me wait for him to deal with personal business.
I asked for a bob cut and what I got was the worst hack job I’ve ever seen. I woke up the following morning to my husband asking me, «what happened to your hair?!». I wish I could upload the pictures he took of my hair since those would speak volumes (feel free to email me and I’ll send them to you). My hair was uneven everywhere, especially in the back where my hair was in two blunt, different lengths. It was obvious Tim curled my hair under to hide his mistakes since I couldn’t tell until I got home and my hair flattened out. The sides of my hair were also uneven. There were strands and chunks of hair that were obviously missed during the hair cut.
I texted Tim the pictures and asked for a refund. He called and asked me to come in so that he could correct his mistakes. I could not imagine letting him any where near my hair. He should’ve gotten it right the first time. As a matter of fact, for as much as he bragged about being in the business for so long, being an instructor to others who cut hair, and being in high demand, I was extremely shocked that my hair looked like it had been cut by a shredder.
I did not get a refund and now I have to go pay for another haircut. I would suggest taking your business elsewhere as well.

Great salon, Tim Braggs is a great stylist and cool guy!

Had a facial with Gloria. It was awesome. She’s knowledgeable, professional, and thorough. Will definitively go again.

I have been a happy customer for over 3 years now, and I will continue to go to Le Visage as long as I live in the Bay Area.
**please note that my review rating is 4 stars, and not a perfect 5 simply because I have only had Waxing and Facial’s done, and have not experienced other services here such as hair and nails– however Le Visage does it all!**
Le Visage is located in a great neighborhood (near Grand/​Lake Merritt), conveniently located and easily accessible. The unique energy of the neighborhood spills into this place, giving it an «everybody knows your name» vibe that is super welcoming. Gloria (the owner) is friendly and vibrant. She is a highly knowledgeable aesthetician, with 20+ years experience. She makes the beauty régime a true Art form, and is amazing at what she does. The shop is clean, peaceful, comfortable and a true GEM. The prices are highly reasonable and quite competitive. Places of similar quality will easily charge you $ 20 – 50 more for the same services. This place is a minority owned neighborhood staple, and is not going anywhere. You can count on Le Visage, and you can count on Gloria. My skin glows after Gloria works it out, and lets face it ladies, beauty provides comfort and that is priceless!
I’d like to also note, that it seems like most of the poor reviews here are from Living Social customers. Let’s be honest, Living Social is great BUT most of these Unilocalers were angry because Le Visage didn’t bend over backwards to help them book last minute appointments before their deals expired. Le Visage is not new to the block, and they have a STRONG client base. They are busy bending over backwards for their regular clients, who are loyal, and consistent. ISN’T THAT A GOOD THING? As I said above I’ve been seeing Gloria for over 3 years, she always keeps an appointment open for me, and has been flexible when I’ve had to change or cancel. It’s called Customer Loyalty, and Le Visage has it!

I feel as though I was scammed by this business. I had a Living Social voucher that I tried to use beginning in September 2011. After making more than six attempts to schedule an appointment to use the coupon over four months, without success (usually my phone calls would not be returned either at all or for five or more days), I was told by Corrin, «we sold 500 of these and we cant do them all.» I then offered three options for appointment times before the coupon expired, but Corrin still failed to book an appointment for me, knowing that the coupon would then expire. She appears to work only a few days a week, delays responding to messages left for her, and when she does respond, returns calls from a blocked number. What is this business model? In the end, I wasted many hours of my time and got nothing but frustration. Because Le Visage refused to extend the time for use of the coupon (tho admittedly at this point I was wary about having Corrin do anything on my body!), I had to appeal to Living Social for a refund. LS gave me a credit in Living Social money, but only after the LS employee accused me of waiting too long to use the coupon, and claiming that the credit was a «one-​time» courtesy because I had no other LS complaints! (And yes, I did explain the entire process of how Le Visage failed to provide any apptmt times to me over a FIVE month period!) So one star review for Living Social, also, which should have issued the credit based on Le Visage failing to keep its side of the bargain.

I bought one of those vouchers through Living Social, great deal on a facial that was supposed to expire on 2÷6÷12. I went to book my appointment online on 1÷30÷12 but unfortunately I got a reply stating that basically I lost my money because according to them, I have «plenty of time to book my appointment and they were completely full and have no openings» I look at my voucher to find a disclaimer that states such as thing, of course I did not find anything. I email Le Visage again with this information and my discontent of losing my money but never got a reply. If that is their approach to customer services I don’t want to find out what kind of actual services they provide.

So I bought the Living Social deal for a European Facial as I’m sure a lot of you might have done. I was saving the facial to use on my birthday and I realized I was getting close to the expiration date which is Feb. 6. When I called to set the appointment, the woman on the phone was extremely rude and told me in an exasperated tone that they were all booked up to Feb. 6 and that they had been running the deal since May and I had nine months to use the deal so I should have thought ahead. And then I said, «so you’re not going to let me honor the $ 35 I already paid?» and she said straight up, NO. She said the only thing I could do was put my name on a list and she’d call me if someone cancelled. I told her she had to still honor my coupon because I already paid for it and she said she would not do that, even though it’s Living Social’s policy that vendor’s are supposed to still honor the value of the coupon. So I could see that I wasn’t going to win so I just called up Living Social and they refunded me the money, but it’s too bad because I don’t get the facial that I paid for and Le Visage lost my business. Too bad for them and too bad they’re sales people are super unfriendly!

The facials may be great but stay clear away from the hairstylist Tim. You most likely will be waiting all day before he even gets to doing your hair, he is never on time, and worst of all he is known to not show up for your appointments. He has not shown up for my appointments twice… He does not respect his clients time. Dont waste your money there are way better stylists out there.

My mother and I just had a lovely experience getting facials at Le Visage (using our great Living Social coupons). Really lovely people, who are clearly very skilled. They also gave us great advice on things we could be doing to improve our skin. A comfortable place that is not at all snooty (which I often associate with spas).

I had the European Facial from Gloria at Le Visage. The spa is a kitschy, neighborhood place with a comfortable vibe. The waiting room is a lively, but Gloria’s treatment room is an oasis. Gloria is extremely knowledgeable in skin types and skin care. She is also a joy to spend time with!

I agree with all of the comments below with one BIG exception. Le Visage is tranquil and calm, the employees are sweet and don’t push you to buy more product than you need… a great experience for the most part. I had been wanting to try eyelash extensions and when the living social deal came up I just had to try it. I was going on a cruise and I made an appointment for three days before I left. When I talked to Corrin about my cruise and whether the salt water/​pool or anything would affect the extensions she assured me that if I let the adhesive set for two days after (as is protocol), then I would be absolutely fine and could resume «business as usual» and that the extensions would be no problem. When she finished the application they looked gorgeous. I followed her directions perfectly for not only the next two days, but for the three days leading up to my cruise. After the first day on the ship, they started to fall out. And I don’t mean one or two fell out… they ALL started to fall out. By day two, there were only a few left and they just looked ridiculous. The fullness on a few scarce lashes made my look like I had no lashes… it looked terrible. I was so bummed that my great in-​store experience was ruined by the final product. I am VERY disappointed in the product and I regret buying the service. It was a waste of my money and as a recent college grad, I don’t have $ 100 to spend on four days of lashes. As much as I wish I was writing about how amazing the lashes were, they were no where even close to worth it.

I just had the best facial at Le Visage. Corrin was professional and thorough. I will definitely be going back the next time I’m in need of a facial. She didn’t try to sell me tons of products that I don’t need and only made one suggestion for improvement. I was so relaxed when I left.
SO relaxed.
Thank you, Corrin!

I wanted to get eyelash extensions before my wedding, and lo and behold, Le Visage’s coupon deal came along. Hooray! The only appointment Corrin had available was two days before the big day, but I’m really glad now — Le Visage was a friendly, relaxing oasis that I was able to escape to for a few hours before wedding madness ensued!
Corrin has been doing eyelash exensions for years, and it shows — she was meticulous and expert throughout the entire two-​hour process (yes, it really takes that long, because she individually, chooses and places each lash.) It’s a paintaking process but worth it — the results were fantastic… and you don’t want anyone rushing when they are putting hair and semi-​permanent glue right up against your eyeballs, right? Corrin also gave me good advice on how to care for and preserve them after they were done, and I felt like a million bucks afterwards.
I asked her for a «natural» lash length, and it was perfect — my friends and even the hair/​makeup person for my wedding were really impressed — she said it just looked like I was wearing nice mascara!
Alas, the lashes were gone in about a week (vs. the 2 — 3 weeks that they are supposed to stay on) but I think it had more do with my rough treatment of them (steam bath and facial two days later, tears at the wedding, and kayaking on my honeymoon!). I really loved those lashes, though, and I when it’s time to get them again, I’ll go back to Le Visage.

I have received facials, manicures and pedicures from Corrin at Le Visage. Corrin provides superb customer service and care. I travel over 40 miles to receive her service. I was impressed to see that Corrin does not reuse her emery boards for other clients and allows her clients to either take it home or she will save it for their next visit. Corrin also uses great products. In particular, Corrin uses Creative Nail Design (nail polish) which I have found to last longer than the usual nail salon products. If you choose to use Corrin sevices, you will not be disappointed.

I love Le Visage. I’ve been a patron of this place for years. Everytime I come home for a break this is where I get my nails and facial/​waxing done. The entire staff is friendly and does quality work. Ky Lieu provides an awesome pedicure and manicure. Gloria is great with facials, and you don’t just let anybody mess with your face. Also, please be advised that Le Visage does not take walk ins, you will need to call for an appointment.