Pet Food Express

Big supporter of Pet Food Express!
The parking lot is hidden behind a gas station. But once you get up the ramp, there’s ample parking. I had gone around lunchtime on Monday and more than half the lot was empty.
The staff was friendly and really helpful! Unfortunately our basset had an accident in the dog treat aisle and when I asked for paper towel to wipe it up, the gentleman behind the counter gladly did it for me. I felt bad having someone else wipe up after her, but the gentleman there didn’t make a fuss about it. He even went on in saying not to worry about it and that it happens often. To that gentleman that I didn’t catch the name of. Thank you for being nice by not sneering at us when we were in the store.
Once we ended up picking out what we needed, the same gentleman that cleaned up her pee, helped us at the register. He asked us if we found everything we needed and did so with a smile! The other staff member behind the counter came up to Holli and commented on how friendly she was and even offered her a biscuit :)
Thank you Pet Food Express for always having the nicest staff members and best service!

Parking may be a bit tricky but it’s worth it! This is a fantastic Pet Food Express — the staff are friendly and helpful, I have never had to search for someone to help with a question. When I hobbled in with a sprained knee, a staff member helped me load and push my cart and then load my car! Reasonable prices become great deals on buy 3 get 4^th free for all items.
Conveniently located at the bottom of the hill from East Bay parks for a quick doggie clean-​up before heading home after muddy/​poison oaky hikes in the hills.

I just gave my dog a bath (which I always do here because the tubs are so convenient) and I forgot my wallet at home. I was so embarrassed. They were so nice and gave me the bath on the house. Thank you Pet Food Express in Montclair!

I called the store to see if I could get «curb service «. My mobility is limited so I asked if I could get a case of my dog food brought out to my van. Katie said yes I could and checked to see if she had a case in stock. She asked when I would arrive and what did I drive. I said15 minutes in a big white van. I no more arrived and shut off the engine, when here comes Katie with my case of dog food. This was so appreciated when a bout of arthritis was quite painful for me to be mobile. Thank you Katie, I love Montclair Village and it’s folks!
Pat Luiz

I’ve become a regular here since adopting my dog six weeks ago. As a new pet owner, everyone has been patient, tolerant (of my inexperience), and very supportive. Yesterday I gave my first dog bath — Steve was awesome in helping both me and my dog through this new process, making it a better experience than I could have hoped for.
I’ve been to a couple other locations and find a common environment of friendliness. The return policy is amazing… they REALLY want you and your pets to be happy.
As a new dog owner, I signed up for the «Train your human» classes. It’s separate from Pet Food Express, but they host the classes as a meeting place/​facility. Another good find! Tammy and David are so skilled at helping me give my dog the best set expectations and thus increase his comfort and confidence in his new home.

First time here at this location and from the time we walked into the door, we received nothing but the most genuine and exceptional customer service. Went to get a token to wash my puppy, I just missed the crowd lucky me :-) while I was washing the pup my boyfriend was inquiring about raw diet information. The clerk that was with him was awesome. She went above and beyond to answer all our questions and even had us leave with a sample before going full out raw. I believe her name was Marina, but I’m the worst with names. The staff here is fully engaged and you can tell they have built a great customer culture in this location. Everyone there is all smiles and an abundance of help. They Alonso have lots of product knowledge which I respect and appreciate

Always great staff working, very knowledgable and they make our shopping experience easy. My dog has food allergies to certain ingredients, talked to staff and they recommended ‘Nylo’ and it has taken away the dark spots in my dog’s belly from food allergies. They also sell a bunch of really cool treats for your pup and there’s also self grooming in the back. 5 stars!

I can’t say enough good things about this company. We go to the Montclair store but I notice the employees bounce from store to store and each one I’ve been to has had phenomenal customer service. The employees have no hesitations about comping food, items, washes… they have given us so much over the years and it’s obvious that that kind of generosity is instilled in the stores from the top-​down. Because of the courteous and generous nature of this company, we will probably never shop anywhere else unless we don’t have a choice. Thank you PFE!

Great and friendly service every time I come here to get Bebe some natural pet shampoo, healthy freeze dried treats and her very favorite Honest Kitchen dehydrated natural dog food. What’s not to like as they have free parking! Bebe is always welcome here.

Bandit the one eyed mutt liked the dog baths there. So did my back (they’re elevated) and my home drains (he was part Chow Chow). I’ve shopped there off and on for years. The staff is consistently thoughtful, attentive and well, big lovers of critters.
After acquiring a new dog, I learned that a chewed through leash would be replaced, free. Let me see, Luksa went thru four, due to my stepping away from where she could see me… Now you know and can save some money.

TODAY I want to shout out for help given by Anthony. Totally frazzled and in quite a bit of physical pain I went to purchase several items, including a dog harness. Luksa was nicely fitted despite being way too overactive. Other items were quickly found thanks to Anthony’s guidance and gentle manner. He was efficient, professional and just plain kind.
I do wish that they carried Science Diet wet and kibble foods.
So, thanks Anthony! You were terrific. (I hear they give bonuses to employees when feedback here mentions them.)

This particular store has the BEST humans!
I love this neighborhood store, even though I do not live in this neighborhood. The people who work here have always been so nice and helpful that I drive here especially.
Last month I stopped by, looking for something to help my aged and confused cat.
(think Bill the cat). I told my problem to the very nice young man (Alex) behind the counter, I said that «I had a hundred year old cat who has lost lots of weight, who is confused and is losing some of his fur.» I also told him «That our Vet told us there was nothing to do about it, ’cause he’s a hundred years old.» So, Alex suggested «Kitten food», to bulk him up and get all the vitamins that he might not be getting in other foods. He also suggested a pet vitamin supplement. Then Alec went and read ALL the labels on the kitten foods to find the one that had the most of everything that we were looking for. AND the items he found were not the most expensive items at all, they cost less than the pet food we had been feeding our cat.
A month has gone by and our cat has put on weight, stopped acting confused and his hair has grown back, maybe these nice people who work here could suggest something for me too.
Anyway BIG THANKS Alex FOR BEING SO NICE!

Today my Yorkie gave birth to a puppy and unfortunately she’s rejecting the puppy so she won’t really let the puppy nurse. I went to my vet, Dr. Braun and luckily the puppy is okay, but I needed some milk replacers and a bottle to feed the puppy since my dog won’t. Dr. Braun’s wife Jean called Pet Food Express in Montclair at around 7:30p.m. and they were already closed, but one of the managers was still there closing up. Her name is Corn or Corinne and she waited for us to get there. When we arrived, she was waiting outside with all the supplies I need to take care of my new puppy. She wouldn’t even let us pay her. She really helped me out a lot. I get some items from them because they are close to my house, but the majority I order from Pet Smart. Now because of Corn and her extreme generosity and kindness, I will now be doing the majority of my pet shopping at her location. Thank you so much Corn. You are truly amazing.

I keep having excellent experiences at Pet Food Express!
Last month I went to buy a box of Honest Kitchen (10lbs) Normally $ 79.99 recently changed to $ 89.99. When I asked about the price increase, the blonde haired woman (sorry I am bad with names) gave me a better discount, leaving me satisfied.
Last night I went to buy another box, and asked CORN to look up what I paid last time. She said she couldn’t give it to me for that price again. I bought it for full price and left.
Disappointed, I researched another location for this food. Petvet had the same food for $ 76.29 over $ 15 less. I picked up a new box from Petvet, and went to Pet Food Express to return the original box. Stephanie then informed me that they could price match and beat it by a dollar. Stephanie also informed me that they could price match off of a Pet Food Express receipt. My only complaint is that CORN could have price matched, but maybe wasn’t fully informed on the stores policy.
I generally don’t expect excellent customer service anymore, but the DAY SHIFT at this location is very understanding/​accommodating. This experience makes me WANT to return here, and spend money at this store. They are a great face for your company!

It’s located sort of behind a gas station to the right of the Wells Fargo. The parking lot is just big enough. The pet food express has everything that you would expect including a grooming station. Luckily for me I purchased tokens for the grooming stations a long time ago when they were still $ 7 a pop. I believe now they are $ 14. They are still a good deal because taking your dog to be groomed is on average $ 30. I love pet food express grooming stations because you bring your dog in, put in a token. You have 3 options of different shampoos. The hose attachment has different pressure levels and different ways the water can spray. Then you dry your dog with another hose. The best part is that free towels are provided and you do not have to clean up after yourself. No fur balls you have to chase or wiping down the tub. And you don’t have to chase after your dog because there are leashes attached at the different parts of the station. The only thing different from this Pet Food Express is that it’s a bit older and you can see some of the rubber on the nozzles are worn down.

Went in tonight to buy some food. I had a manufacturer coupon and a petfood express $ 5 purchase credit. The manager (some lady with short brown hair) wouldn’t let me use both saying «sorry, that’s how manufacturers coupons work.» WOW. Rude. I know how manufacturer coupons work; you certainly don’t.

Went in right at opening yesterday to get a big bag of food for our pup. Thought it was a good idea to hoist the 30lb bag onto my shoulder, and immediately threw out my back. The two staff members were extremely helpful — taking the bag out and putting it in my trunk for me, and even giving me Advil. Thanks, guys.
In related news, I guess I’m an old man now.

Pet Food Express’ staff is why I come here. They hire staff who love animals and are so happy to share any information with the customers, but not in a pushy way. I was standing in front of the nail trimmers, looking for a clipper for my
skittish terrier. My face was glowing from my cellphone screen while looking up reviews for the different trimmers. I could have been there for hours, because that’s what happens when you look at reviews and still can’t decide on what’s best. Jack comes along and asks if I have any questions. He gave me information based on his personal experiences and chuckled at my goofy ass humor, 5 stars for that. I have had many visits here and the staff is always friendly and ready to help. Pet Food Express, can you give Costco, Home Depot some hiring and training tips?

I love this location. It’s the closest one to me, the staff are super helpful. Parking is always available in a free lot. It’s also June of the larger locations, so they have a wide variety of food, toys, treats, shampoos, supplements and first aid items. Also have a dog washing area, which is very nice and convenient and split into two rooms, so you only ever share with one other washer. The soap in the machine is also great and includes a sensitive skin/​allergy formula I also got a great orientation the first time I brought my dog for a wash.

Super customer service. We went there yesterday and initially asked if the harness we had on our dog was on correctly. They said «yes» even thought they don’t sell that one. We discussed the best type of harness for our little guy, and bought a new one. The clerk spent as much time with us as we wanted — trying on several harnesses until we found the one we wanted. She was really patient. We got a leash and some bags (you know what for)
The mellow atmosphere in the store encourages dogs to greet one another without anxiety. The dog getting a shower in the back seemed happy. They even brought out a bowl of water for our dog, after he left the store.

I frequented the pet food express in Berkeley for years and have always raved about the exceptional service. This one is just as friendly.
I stopped by for the Happypet Vet services (Sunday’s from 10 — 11:30) which is a great way to get your pets vaccinated at half the price of a vet visit.