Physiotherapy Associates

I had 18 PT sessions due to a surgically repaired broken ankle. I worked mostly with Chelsea who is a stellar therapist and a consummate professional. Very knowledgeable, very effective, encouraging, supportive and understanding.
In fact the entire staff were superb. I am now well on my way to a full recovery and could not be happier with my experience at Physiotherapy Associates. Thank you Chelsea and the staff at Physiotherapy Associates in Oakland!

This review has to do with the lady that manages the office/​front desk. I made an appt. for P.T. and received a text message that it was cancelled approx. 45 mins. prior to the appt. When I noticed the text, I had already driven to their location. When I spoke with Alejandra, she told me the therapist called in sick and could not accommodate me for another two days. She did not offer me any other alternatives (i.e. going to a different location nearby). I had to go back to my doctor’s office and wait to see him to get an alternative appt. in Hayward (the next day) with the same company. Some simple training & customer service skills on Alejandra’s part could have avoided this and solved the problem, saving me hours of wasted time.

I have had PT with three local offices in the past several years, all for different issues. Physiotherapy Associates is the only one that has handled my insurance billing quickly, efficiently, and correctly. The other two, while I really liked the service at one and not so much the other, both took forever to submit claims, screwed up the billing so that the claims were initially rejected, and one even dropped my insurance as a carrier part way through my treatment without telling me.
In addition to their professionalism in office administration, they are also good at what they do. Lisa has been just the right balance of challenging and encouraging, backing off on exercises that increased my pain and trying other avenues to address my issues whenever necessary. The home exercises she has given me have been very do-​able and have helped me make slow but steady progress. The staff are all friendly and enjoyable to be around. I look forward to going!

I loved this place! Very friendly staff. Above all they really worked on my insurance issues for me. Very knowledgeable, the only complaint would be that I wish I knew that I was being charged for some of the services as I would have paid at each appointment. A large bill at the end never sets right with me.

Physiotherapy Associates is all you can expect for physical therapy. They are friendly and know what they are doing. I’ve only worked with Melanie and Charlie, but both are good-​humored and worthy of confidence. While I hope never to go back once my course of therapy is through, I am glad I relied on the Unilocal review to choose Physiotherapy Associates. The one drawback is parking in the lot attached to the building is expensive; I avoid that by cycling in.

My first surgery of any sort left me with lots of questions and a little fear of not knowing what to expect in the recovery phase. I experienced a weird sports injury to my knee and the surgeon made little slices to my leg to dig around and find out more. Not much was explained to me, although that may be partially me not knowing exactly what to ask either.
After the operation, it left me with one week of my knee looking bloated and bruised like a drown victim’s leg. As a very active person who runs around doing all sorts of sports and activity, I felt very stifled and handicapped.
I was given HiIlary to work with at Physiotherapy Associates. Honestly, it seemed like all the PTs there were awesome as I spent nearly two months there, several days a week, but still I felt really lucky to have Hillary get me back on the road to being active again.
Their receptionists were always courteous when greeting me, and called to remind me of my appointments a day before. I never had to wait longer than 5 minutes if even that before being seen. Hillary and the other PTs were always friendly, provided enough cheerful and encouraging banter to make you feel motivated, and the general feeling in the office was one of wellness and optimism, not pain and debilitation as I’ve seen at some other PT offices.
Slowly but steadily Hilary helped regain flexibility and strength in my knee, as well as confidence in my ability to do all the things I used to do pre-​operation. Several months down the road, I’m back to riding my motorcycle, mountainbiking, hiking in the woods, chasing after my brother’s puppy, turning cartwheels, working out at the gym and all the other fun things that make up my livelihood. Looking back I never thought I’d get to this stage so quickly, and I have Hillary to thank for it.
I highly recommend this PT office, you can’t go wrong with any of their specialists!