Red Lion Hotel

This hotel is not a business friendly hotel, holiday Holiday Inn was booked so I had to move here. the restaurant closes at 10 pm, no food, no bar only a snack machine with sugar snacks.
The airport shuttle will only take you to the airport and the driver refuses to take you a few blocks to the train station.
So lame.
The holiday Inn across the street will take you to the train local restaurants or airport.
I’m booked here again!!! The Wi-​Fi is down ice machine doesn’t work A man followed me into the elevator from the street and asked me for money.
This doesn’t feel like a safe hotel.

Terrible customer service. Camilla, the front desk manager, is unbelievably rude and unaccomodating and speaks very unkindly to customers. When I needed to stay an additional night past my reservation, I was told there were no rooms available. I called the reservation line and looked up hotel booking websites and they both said a different story. I ended up booking my additional night that way. Also, the hotel smells like weed and they do not care.

Eh… the good… it was clean, and close to Oaklsnd airport… really close. The bad… it was a very basic room, almost motel 6ish. I was off in a separate wing, away from the main hotel. Felt creepy. Parking is 8.00 per day, which is fine, but they don’t tell you when you check in. You get to find that out as you try to leave.
Don’t think I’ll use this place again, not horrible, just a little funky.

Omg the WORST hotel I have EVER been in! My company booked this for me because everything was booked and I would have been better sleeping in my car. The checkin man was a a$$ and then gives me non-​functioning keys for the «west wing» which is across the parking lot meaning i had to walk back get new keys and then go back. The décor is crap and when I turned on my air the fresh smell of weed hit me. Get me out of here!

They say it’s 3 starts and this is a lie. The hotel is terribly staffed. Worst check in experiences and frankly they do not care. There is no reason to book this place when other options are within $ 20 – 30 difference.

Got in to the airport late and had an early am flight the next day. Chose the red lion because of its proximity to the airport. While the room was comfortable, it smelled like smoke. There is a main hotel tower and also an outside motel type wing. This is definitely not a 3 star hotel. It offers little more than a bed to sleep in. It’s dirty and smelly. It’s very overpriced for what they offer. Stay elsewhere if you have the choice.

Stayed here for a few days and it was decent!.. room was clean. We found this cheaper than any other hotel. The only complaint was the shuttle… We attended the Raiders vs Packers and waited for 2 hours for a shuttle to pick us up from the stadium. People were just jumping in even though they weren’t guest at this hotel… the shuttle driver wasn’t checking tickets… this was the hotel fault because they had on one shuttle… poor driver was overwhelmed. We complained to the manager but didn’t seem to care. It was pouring too!
But other than that staff very friendly!

Just so so. The hotel has seen its day and needs to be renovated. It appears the bed is brand new and it was comfortable. The flooring is old carpet and the tv is an old tube tv. The room dos have a refrigerator and a micro. The shower was missing a shower curtain. How did housekeeping not see that? They redid the bathroom at some point as it has granite counters. The balcony was a plus.

This place was cool when you could stay there for $ 100
Or less a night. I remember when you could stay for weeks at a time for less then $ 100 a night. Now days they are double that price but they have not done anything to warrant a raise in price. It’s too bad I use to like the hotel when it was a bargain spot. It’s a little run down but good location. Management let’s lower the rates and start selling out. Please advise.

We had a terrible stay. Trying to get there, we could not reach them by phone. We finally found our way and were informed that the phone lines were down. After settling into our room, I went to return the rental car. At the front desk, they said to call when I needed a ride back. Turns out they shouldn’t have said this because the phones were still down. I later found out they hadn’t bothered to reboot their system. I tried and tried for 20 minutes with no luck. I called the national number and they were of no help either. Finally, I walked back. I was not dressed for it or wearing the right shoes. Got a blister as a result. When I got back, our one-​year old son was really upset because he was hungry, but my wife wasn’t able to get him food because she was waiting for me.
We were staying there to get some rest before an early flight. In the middle of the night, some people who didn’t speak English were trying to get into our room. They were really loud and woke us up. We didn’t go to the door, thinking they’d get the idea that they weren’t going to get in and go back to the front desk. They kept trying and trying. Then they went away but returned a short while later and woke us up again. I finally called the front desk. They said they would send someone to do something and we didn’t hear from those folks again. I don’t know if they were drunk and went to the wrong room or if the front desk gave them the wrong info. Either way, the hotel bears some responsibility because drunks shouldn’t be left the wander the halls in the middle of the night.
The manager refunded half the cost of our stay but, even if the room were comped, it would have been a mistake to stay there. None of the three of us got any rest. We were exhausted the next day. We would have been better off staying at a Motel 6 for half the cost. Heck, it would have even been better to sleep in the rental car.
The manager is of the opinion that it was generous to offer a 50% refund. I think she thinks too highly of her hotel. It’s an atrocious place. The people at the front desk are courteous and well meaning but the place is very poorly managed.

I would recommend to avoid this hotel at all costs. The sad part is the hotel itself is not that bad. They have the WORST customer service I have ever experienced at a hotel. The Mexican woman at the front desk is a complete nightmare. I see other people have had negative experiences with her as well. Don’t express your concerns with her about the non working wifi or the fact that you were put in a double room instead of the King room you booked. She is extremely rude and does NOTHING to make your experience here a good one. When I arrived I checked out the breakfast buffet. I think it’s safe to say I won’t be eating it tomorrow morning. There are cheaper hotels in the area with much better service. Save your money and avoid these unprofessional workers at all costs.
It’s also worth mentioning don’t expect to get ANY sort of early check in. I had an early flight and was at the hotel before 3 pm check in. The hotel was FAR from completely booked. I was let into my room at exactly 3 pm.

Not too bad for an airport hotel.
Front desk were funny and knowledgable about the area.
The maids always smiled and cleaned up well.
Overall a nice stay

Hotel is just“okay” at best. Don’t recommend on weekends as it is next to a club and there was a ton of ruckus that went unaddressed by hotel. When brought to managements attention they only offered a ¼ refund. Hotel staff the next morning when address after 2 phone calls the previous night was rude. A lot of broken vending machines and on the 5^th floor the beverages (for $ 2) were not cold.
Plus…it’s close to OAK airport and shuttle is fast. Micro and fridge in every room.

Just stayed here last night. My fiancé and I started reading the reviews right before we checked in, needless to say we got a little worried. One review in particular made us especially worried, they mentioned that the room smells like cigarette smoke.
Long story short — our first room smelled like cigarette smoke as well. We went back to the front desk and they changed our room. They were very apologetic and resolve the issue very quickly. The room was actually really nice. The TV was a little old school but what can you do? Oh, the breakfast looks very good but I have to admit it was a very odd breakfast buffet eggs, sausage, chow mein… you know, the usuals. :)

Entire hotel smells like moth balls. Room temperature was 81 degrees, still after 1.5 hrs. Has refrig and ok beds. Staff is very nice and accommodating. Rooms are a little small. no place to plug in computer unless you unplug microwave. Did I mention that the hotel room and hotel it self smelled like moth balls? Carpets are old. TV is the older tube version form the 80’s. They charge 8.00 for parking. NO ELEVATOR. Day staff was Rude and uncaring.
STAY SOMEWHERE ELSE

DO NOT STAY HERE!
Probably the worst place I’ve ever been to or stayed at. The people there are SO RUDE! Was staying there for five days and after the second day I switched to another hotel. My truck got broken into. Management had no clue what to do and was surprised. The manager did not speak English and whispered the whole time. Did not know how to work the computers to look up security footage, I was showing him how to do it. And the cameras that were facing my truck apparently «weren’t working that night» so thanks for all your help Red Lion And to the Oakland PD for never showing up after waiting for 8 plus hours.

If I could, I would give ZERO 0 stars !
Rather, «10,000» ZEROES
TYBG … task force assembled. this place is wack

I am currently at the Red Lion hotel by Oakland International and as my jet lag sets in, it only seems fitting to write several words about my experience thus far.
Let me preface this by saying that I’m a New Yorker. I lived and thrived among people who tell it like it is, to your face. I’ve been heckled by customer service staff before and stood in line at the government agency counters. I’ve seen/​heard it all. You take it with humour because frankly you’re prepared for the experience. Street vendors and government employees are justified to be angry at the world.
I will never be returning to Red Lion hotel, however. And this is not because the rooms are unsatisfactory (they are perfectly sufficient for a weary traveller). No. It is because Red Lion does not seem to understand that the reception staff is the face of the organisation. And my experience has been disappointing to say the least.
I won’t bore you with extensive details that sound too petty at this point. But I will say that the individual working last night spoke down at probably every person waiting in line. A line that was formed at midnight. A line of exhausted travellers whose time zones were mixed up, who most certainly wanted to … Just. Get. To. Sleep. It involved a broken printer on her end. And me politely asking her about our fate should the printer remain broken. In my naïve mind we would just be checked in by a computer… not so.
Why am I bothered? Because I was exhausted after a flight from New York. And frankly unprepared for a wave of negativity that hit me. There was no hint of polite. There was «speak» coming at me that only was missing a «snap snap snap» at the end. She TOLD me.
This will be a reminder for self (and my bf too) to read Unilocal reviews of hotels before we book. Because the price and savings are not worth it. And based on some of the reviews I read now it is clear that the complaints about this particular Red Lion seem to fall on deaf ears.
It feels disappointing that the hotel staff counts on visitors to be tired and exhausted and too loopy to care, to protest rudeness. But the word of mouth will not be so kind.
Can’t wait to check out and start a weekend in Cali. Have a great day.

Red Lion deserves all the lousy reviews it has gotten. I came here through a Priceline reservation (serves me right for using Priceline), and this is one of the lousiest hotel experiences I’ve ever had.
The good is the rooms were solid. All the amenities you would expect of a cheap hotel. I can’t really complain about the rooms. But outside the rooms…
The bad: Rude service at the front desk, seemed to be angry with me that I showed up an hour early for check in (even though I was happy to wait). Hotel from the outside looks a cinder block prison. Annoying elevator muzak in the lobby. Tiny pool, tiny gym. Parking is pricey. Everything seemed a little broken, from the elevators to the vending machines. The stairs are oddly far away from the elevators. The hallways were dirty. Bistro 150, the hotel restaurant, isn’t much of a restaurant. Charged 8 dollars for parking (which I would understand if this hotel were in downtown Oakland, but it’s not…)

Do not stay here. My family and I stayed the night of August 23 and checked out on the 24^th. The bathroom (tub, shower curtain & vanity), and the ceiling entrance showed visible signs of mold. Please see posted pictures.
When we checked in we were told that we were given the only room that was available. Our reservations were made days in advance.
Mold can make you ill, and contribute to a BioToxin illness.