Hilton Oakland Airport

This is the worst hotel I have ever stayed at, don’t even know how it is considered «Hilton». The front desk is full of attitude and were extremely rude. Had tons of issues with them.
Super dated rooms that aren’t necessarily dirty, but there are «interesting» smells coming through the vents.
Ordered a turkey burger from the in room dining and what I got was some kind of processed lunch meat patty. This is not even a burger, no ground turkey, wtf! So nasty, I couldn’t even eat it and it ended up costing $ 30.
Seriously the worst experience I’ve ever had at a hotel.

Can’t remember the last time I stayed at a Hilton and this one was wonderful. Rooms have nice linens, furniture, art. (I later learned of the remodel.) I did park and fly for long-​distance travel for the first time and staff was incredibly helpful. Highly recommend.

Today we stayed in the hotel and we got kicked out because this lady made a complaint. We didn’t get a warning or anything we just got kicked out. They didn’t let us take our stuff so we had to come back next morning to grab it and they said they put it on the lost and found

When I told the Regional VP’s secretary that I was coming to OAK, I asked her where I should stay. She told me that this is the place where the RVP stays (he is based out of Bloomington, CA). I trusted his and her judgment, and decided to next my next week of travel here. The prices here have seemed to be all over the map (I was going to try to stay here this week, but it’s $ 249 compared to the $ 189 I paid for when I stayed!).
I initially stayed here for 5 nights, which helped me gain some Hilton elite status back. When I tried to check in, I went to the building on the left (as from all of the Unilocal pics, I assumed it was the main building. It is not– that is where the restaurant and event rooms are). Check-​in is the building straight ahead when you pull in– just an FYI.
I was greeted with warm smiles and friendly staff (in fact, during my whole stay every staff member I interacted with was friendly). The gentlemen who checked me in was thorough and professional, and informed me of everything I needed to know. I got a room on the 1^st floor, right around the corner from the lobby.
It was nice, because I could get in and out quickly, and the room on one side of me was a Director’s Suite, so it wasn’t too loud. But what was loud, was the shit in the room! I had a fan blowing that I wish I knew how to shut off. And the toilet seemed to rumble every 30 minutes or so. I also had to play with the handle a few times too.
Now, I am sure you have read in previous reviews about people bitching about the shower heads and the water pressure. When I did turn on the water (and yes, those yellow tubs are for real, hell yea!) it trickled out, I laughed. But when I turned it to the shower, it was JUST fine. And also, I am 6’4, you would think I would be pissed that the shower head was built for Napoléon, but I had no issues either. I just embraced it.
There is also a hotel gift shop which had some cool stuff, but it has weird hours (few hours in AM, few hours in PM) — so I never had a chance to visit it. Also, the building has ATTWifi, which they gave me a code to use when signing in.
The room was comfortable and for the most part, I was able to get the sleep during the daytime that I needed. That helped out tremendously.
One thing about this property that I was surprised is that you do have to pay for parking. It is about $ 13.75 a night. But hey, I enjoyed this place enough I decided to come back the week after. I was going to stay again this past week but it has been booked! I like how convenient it is to the airport as well.
Even with my odd hours, I entered and exited this place often in the middle of the night. I never once felt unsafe nor did I see anything bad happen (except for the hostage situation at the hotel down the street where the kid killed himself). So unless you yell out loud you want to get robbed, I cannot really see anything happening (on the flip side, crime can happen any place, any time)…

I stay here for work travels from time to time. They have be re-​modeling much of the hotel over the last few months and have been doing a good job of letting patrons know. They offer a good size workout area which can accommodate many people. The staff is always friendly, and they have secured parking. Great place to stay if you are flying into OAK Airport as well. They are not located in the greatest of areas in Oakland, but for a business traveler, or a person just looking for a place to stay, this Hilton is a good spot!

I stayed here with a group on a trip to the Raiders/​Vikings game on November 15^th. Ideally I’d give it a 2.5 — it’s a «Hilton» by name only. I thought it was more of an overglorified Holiday Inn/​Motel. I’ve stayed in far better for less money.
The positives:
1 — The rooms are clean and well kept; everything you expect and nothing more. I’m pretty low maintenance with hotels. I need a comfortable bed, which it has, good water pressure (we’ll get to that later), and accessibility.
2 — They offer a free shuttle from OAK Airport, which came in handy coming from the Airport.
3 — The Hotel Bar/​Café was pretty nice but nothing special.
Now, for the negatives:
1 — The customer service was rude, rude, rude. There is no other way to put it. First off, when I arrived there were no rooms ready; not a huge deal, check-​in wasn’t supposed to be until 4:00PM, but I am used to rooms being ready early at most of my hotel stays
Then, I am told (after booking a double room MONTHS AGO) that there are no double rooms available, so me and my roommate need to take a single room with a roll-​out bed (AT AN EXTRA COST). I told the lady at the desk I’d gladly take the single room, but at a discounted rate — then somehow they miraculously managed to find a double room.
Also, while looking for a restroom in the lobby, I was told it was «down the hall» — when I got to the hall, the hall split in three directions, I politely asked «which hall» and was given a nasty response.
2 — The bathrooms; they’re by no means dirty, or unkept, but the shower was designed for no one over 5’5″ — the water pressure was poor, and you had to flush the toilet five or six times for it to work.
3 — It’s a little remote; good luck finding anything to do around here. The stadium is about a half an hour walk, so are most bars/​restaurants/​stores worth going to. You’ll have a better time with a car, but I heard the parking rates are pretty ridiculous.
4 — When I hear «Hilton» I think luxury. This is far from it, I think they’d do much better if repackaged as a Garden Inn or something else. It doesn’t meet the Hilton standard. If the rooms were a little less expensive, I’d have lower expectations, but when paying $ 500.00 + for a three night stay, I do expect a little better.
I’d come back, but not before shopping for more cost efficient options.

I stayed here for a couple nights during the week while I attended a conference in Oakland. In general, the staff was friendly (4 stars), but the room and facilities are just outdated (2 stars). For the $ 209 /​night room rate, plus $ 12 a day for parking, and $ 13 a day for WiFi, I feel this probably wasn’t the best value.

One of the Worst Hotel Management I ever came across. In fact I went to Pick up Guest leaving to the airport. For my surprise, I was been asked to pay for Parking fee while leaving the hotel, By The Employee named Nicole. with Job ID #102. It’s a Shame on the Entire management of the Hotel. If Outside hotel employees treat people like in such, Then How it’s running inside ?? I wondered. Been to so manny hotels in the Bay Area but I was never treated like this. Does any one knows any treat like reaping off customers in such, By the hotel in the Bay Area??.

The rooms are just old in building 2. The chairs, carpet, and bed sham are very stained and dirty. The bathroom doesn’t seem to have been updated since the 80’s. Tge lamp shade is coming apart and dirty. The check-​in staff was very nice. The coffee maker is located in the bathroom which is just gross to me. The hotel room has a lot of room to put another table in the room to set up the coffee maker. I have learned my lesson. Hilton Concord is the place to go.

Absolutely amazing service. A++ went out of their way to make the difference in a long rough day.

I struggled between a 2 – 3 stars so I am giving benefit of the doubt on the following: 1. security at gate seems legit because I would not walk around here after dark. 2. Food at the sports bar was slightly above average 3. Friendly staff. So here is the challenge. Rooms need full renovation which appear to be planned. Rooms smell like carpet powder — gross and overpowering. Did I mention rooms need a full renovation? Not sure I can stay here again until these old old carpets are gone!

I was here for a Union Convention. So, let me first say that the staff were awesome. The biggest problem we had was that the desk didn’t have the keycards ready at 3, which was odd for a hotel that does a lot of conventions. Many people didn’t get their keycards until after 5. Lucky for them, the Giants vs. A’s game kept people occupied. There was a huge screen in the bar and about 7 – 8 smaller screens. More than enough sedation for diehard sports fans. I give the hotel about 3 stars because the rooms are outdated. Overall, the staff was terrific and I appreciated that the main hallway let in lots of natural light, making way for good mingling. The outside area was also well appointed and spacious. The parking was super easy.

Not the greatest Hilton I’ve stayed at. Kind of has a dorm feel with all these different buildings. The rooms are SUPER dated and I could hear my next door neighbor’s TV as if it were in my own room.
The phone kept ringing while I was trying to check in so it was a bit lengthy even though I had already done the e-​check in and all they had to do was hand me my key. I’m a Hilton Diamond member and I stay at all kinds of hotels but I probably wouldn’t stay here again unless they got some MAJOR updates.

Ugh… not again, thank you very much. It really comes down to the Customer Service, 90% of the staff was extremely friendly and helpful except for one, she made things quiet difficult. She just had a bad attitude, when some things had to be changed, she had no problem telling me how difficult it was and that it took a «village» to get my room changed.
Granted not sure how this happened, two of our rooms got cancelled, they rebooked both my co-​worker and I new rooms. The room I was given was basically a living room with a cote-​like bed stuffed in the corner, with a sleeper sofa, TV, two chairs, table in the middle. Apparently since my boss booked a suite, they provided him this «conference/​living room.» Either way when I asked to be move they didn’t understand why. I tried to make it work and opened up the sofa bed… that thing had stains everywhere and no sheet etc, I just felt extremely uncomfortable in this room. I opened up the fridge just to see… it smelled rotten and sour!
Once my room got changed after an hour or so, the other room was much better! The bed was actually very comfortable and it was much cleaner! The fridge was clean, no smell. If we were paying for a room, I was making sure I got an actual bed. Lastly
Upside, they provide breakfast bars, orange juice, coffee and bananas at the front desk.
Parking was $ 12.00 or so, but thankfully my fee was waived, I think given all the hassle, which I appreciate.
Lastly, we had left a credit card accidentally, thankfully it was handed in and the Manager holds onto the card for safe keeping. So when we called about being on our way, they said they couldn’t find the manager, waited about 20 minutes. I understand wanting to keep it safe, but I would assume having a safety deposit box or something would be good, unless they don’t trust their staff? Seems a bit weird.
Overall, this place needs a major upgrade! It’s pretty outdated, granted very close to the airport, but not worth it. And a side note that one particular lady needs to take note of the other staff and how well they treat their customers.

With a last-​minute change to training schedule, I had to SCRAMBLE to find a state-​rate hotel in the Oakland/​Bay Area. Ugh! Any of you State workers out there who travel can commiserate with my dilemma.
The only Hilton property I could find that was closer than Concord, Pittsburg, or Walnut Creek (!) and had the State rate was this property near the Oakland Airport, so I had to make do.
Let’s just say, as a seasoned Hilton member, I will never stay here again. The only two positive things about this place were the staff (who upgraded me to a room in the main building, which was very convenient) and how totally quiet my room was.
Definitely dated. There was only ONE ice machine, and it was on the 2^nd floor, and I was on the 3^rd floor, so I had to take an elevator ride every time I needed to refill my cup with ice. Unless you arrived at 3pm to secure a parking space near the main building, you have to park in boonie land and walk forever, which sucked. Be sure that your key card is correctly coded so you can get in/​out of the parking lot as mine wasn’t the first time and it was a royal pain in the arse. Only one elevator in the building.
I guess I’m just spoiled from all the OTHER Hilton properties I’ve stayed at… I was glad for the last-​minute State rate, but I won’t be coming back to this hotel.

Between the sun bleached furniture in the room, outdated styling, and terrible food at the restaurant the only redeeming quality is the employees who make this stay manageable.
For the price, this should definitely be a step up. I do have to admit: I like the layout. It’s more like a complex than a high rise hotel. The parking enforcement helps, but the cost is kind of ridiculous. The breakfast buffet is probably one of the grosser ones I’ve had. Although, the staff in the restaurants really make it better than it should be.
Staff: 5 stars
Food: 1 star
Hotel Styling/​Condition: 2 star

The location is nice, if you’re flying in to Oakland airport. Not sure if I got an upgraded room, the 2 bed deluxe, but it was a nice and large. Good for a family. The bathroom was a bit small. You might have to drive to your wing. They charge a fee for parking, but it’s under $ 20.
Overall it’s decent and I would stay again, but it does show it’s age in a few places.

This place deserves 5 stars bc of the loyalty of its staff. I love how efficient the front desk is in communicating with staff. If u get hungry at 3 am, call the front desk! (: they’ll hook you up with a great turkey sandwich, plus the works togo with it, drink&& all! The location is big and the the sports bar has a great cirrus salmon on the menu. If ur doing breakfast, try the strawberry french toast, Canadian bacon, hard boiled eggs and a warm green tea. Jose, the server at the café is awesome!

EDIT: After speaking to management and complaining via Unilocal and Twitter, we did get very prompt service. New room was quickly found. The front desk manager (Melinda?) was SUPER helpful. Overall, it wasn’t a bad stay. New room was much better; everything in working order. Free full breakfast (omelet bar!) was a plus.
— — —
First, the worst: BATHROOM CEILING LEAKS. As in, water (from God knows where :(but probably from bathroom above us) all over the bathroom floor. Apparently unfixable, according to hotel staff. Front desk did not seem surprised either. Clearly this is an old problem they haven’t for around to fixing. Bad service, terrible to customers who expect, you know, working plumbing.
Not only is the bathroom terrible and probably a health hazard, but there are apparently no other rooms we can switch into this late at night. If it weren’t almost midnight, I would definitely NOT stay at this hotel. It’s really more like a large motel. No idea why the Hilton company still allows this hotel to silly it’s name.
Incredibly dated building design & décor. The tubs are yellow. The upholstered furniture does not look clean. The beds are comfortable though. And the pillows and bedding are clean and comfy.
Confusing layout without enough signs. I saw lots of confused guests walking from building to building looking for registration. Signs are small. The brightly lit building with the restaurant is NOT registration. Look for the building across from it – the one with the tiny «Registration» sign that is also not viewable until you turn into the parking/​dropoff area.
Free wifi once you call the front desk for the code. Also, desk has easy-​to-​reach outlets. Rooms are large, lots of room for suitcases. Free mini fridge if you call the front desk.
The staff here are very hospitable. They came promptly to check out the bathroom, though again, they didn’t seem surprised about the problem. Not their fault. I blame management/​whoever should be in charge of paying $$ for the repairs.
As a result of the faulty plumbing, I called and asked for extra towels, which were delivered promptly. Now, the bathroom floor is covered in towels. We’ll probably have to replace the towels tomorrow. (They said they may or may not be able to give us a new room tomorrow.)
Also, I now do not trust their plumbing. Just brushed my teeth and washed my face with bottled water. Will be showering at a friend’s house tomorrow.
Yeah, it’s that bad.

Is it the worst hotel I’ve ever stayed in? No. That title belongs to a Budget Inn in Christiansburg Virginia, where I stayed out of desperation when I was a poor college student. Is it the second worst hotel I’ve stayed in? No, that title belongs to a Super 8 in Perrysville Ohio. I would however say that this is the third worst hotel I have ever stayed in. But, while the rural Budget Inn cost $ 50/​night and the Super 8 cost $ 33 a night, this Hilton set me back $ 180.
This is by far the biggest disappointment I’ve had in terms of a hotel and it makes me question whether I want to continue going out of my way to stay in the Hilton chain. I had just stayed at the Hilton in Stockton the two previous nights, and that hotel was amazing and definitely lived up to the Hilton name. This Hilton was just a motel with a Hilton pricetag.
I had reserved a non smoking King bed with them, then I get there and they tell me they can give me a pullout bed or a smoking double queen. I was pretty pissed and told them to forget about it, that I’ll go somewhere else. As luck would have it, as soon as the woman behind the counter saw that I was serious about going elsewhere, a non smoking double queen room magically appeared. It was late at night, I was exhausted so I took the room. The lobby of the hotel was non existant. The layout of the rooms was confusing. The hotel is practically a maze with multiple buildings. The lighting is dim, artwork is nonexistant or obviously fake and tacky and the colors are depressing.
I get to my room (pictures included) and it’s 50% void space. I’ve stayed in nicer Holiday Inns. The towels are stained and like the rest of the hotel I was underwhelmed. The only redeeming factor was that I ran out of toothpaste and they had extra at the front desk. That was literally the only positive thing I could think of during my entire stay there.
Don’t waste your money expecting this to be like most other Hiltons, it is not.