Reinaldo Negron, DDS

Rude, unaccommodating office. Once they cancelled an appointment without telling me; I showed up having gotten my child from school, office was closed, no one around. Another time they told me only after an appointment that my insurance wouldn’t cover and that I’d have to pay out of pocket. There is absolutely no need to take my children to this office, especially given the competence, professionalism, and good humor of my regular «adult» dentist who will see them as well.

Well, we are not coming back to this dental office. We were late by 16 min and the front office would not budge and insists on making us reschedule. Hmmm… You are a pediatric practice, you really think ten minutes is practical. Furthermore, I’ve waited well over 15 min for each previous visit. So you justify wasting my time but there’s no wiggle room when life happens for me!!! Right. And that is how you lose patients. Good luck with the business with this type of attitude.
To Jennifer: you need to revisit your math. My appt was at 10:25 and the office claims we checked in at 10:41. And btw, the office called me enroute and I already had informed them I was literally five minutes away and they were already pretty rude on the phone. So yeah, excuse me for anticipating their attitude.
The dentist is nice enough. It’s the front office and scheduling practices that I have a problem with.
They’ve made me wait every single visit and were incredibly unaccomodating the ONE time I am late. So am going to go and post a Unilocal review? You bet I am.

The dentist is probably competent, but you’ll have to get past their scheduling scam first.
What they do is what airlines do to make the most money possible: 1) overbook, 2) make each patient family wait and wait expecting no-​shows. 3) To make this work well, they will also make you reschedule if you’re 10 minutes late.
Imagine: after loading up the kids, finding parking and shuffling into the office, 11 minutes late, and get:“Sorry, come back later”. Our fault? Of course. BUT there are plenty of dentists in our neighborhood who don’t run this scam.

Need to clarify recent poor ratings received by this fabulous dental practice because the ratings are unfair and the feedback unjustified. I was in the waiting room when the tardy couple were told they’d have to reschedule their appt. because they were outside the 10-​minute grace period. They were in fact 21-​minutes late by my watch and the office staff check-​in time. Not once did the couple apologize for their tardiness which resulted in their unfortunate scheduling problem. Instead they insisted on being seen and threatened the staff that they are «active online,» implying that they would smear the office reputation, which they are now doing. Accommodating patients like this will only result in customer service issues for the rest of the day; not fair to their other patients.
We are always happy with our experience at Piediatric Dentristry Piedmont. Office staff are friendly and helpful. Our visits are timely and efficient. My three kids have visited both Drs. Negron and Mendoza-​Sobel and we love them both. They’re kind and patient with my kids; they also provide good feedback when my kids’ dental care is sub-​optimal. They’ve referred us for orthodontia in a timely manner to keep their teeth on the straight and narrow. Highly recommend them.

Took my kids here for a year and was generally satisfied. One child had a cavity and when I brought him in for the appointment, I forgot and let him eat before hand so we had to reschedule. Then the doctor went on personal leave and they sent us a dismissal letter for the whole family. Totally unprofessional and unkind.

Amazing dental experience! The whole team was kind and patient with my two daughters. I highly recommend Dr. Negron!

We have been with this practice for over seven years. My kids are comfortable at this office and it is very convenient. However, I am extremely frustrated by the fact that we have been essentially kicked out of the practice.
We received a letter a couple of months ago saying we haven’t seen you in a while and please call to schedule an appointment for your kids. In the meantime, my work situation changed as well as my dental coverage. I called today and they sent our kids medical records to storage.
Being a parent is difficult enough in this day and age without being treated like a child. If they treat us like this around a general check up god forbid if either one of my kids ever had a dental emergency.

My daughter and my son have been going to this office for the past 11 years since they were 2. Both never have any problem to go visit Dr. Negron for cleaning, filling and sealants done. From the doctor to the hygienists to the office staff, they are professional, friendly and accommodating. They are great with the kids. Thank you for having your office in the neighborhood.

My four year old son loves this office. Dr. Negron is super with kids, and all the assistants and hygienists that we have met are kind and loving. They have a tv screen that kids can watch shows/​movies on during procedures, which is a life-​saver. They also have options of nitrous oxide, which is great for anxious kids. Luckily Tristan has built up trust with the people in this office, so when he needed sealants done to his teeth, he did great. I have to travel quite a bit of ways to take my on to see them, but it is worth it not to have to hear him cry and scream during cleanings or treatments.

I have always had a great experience with Dr Negron and the front desk. They are very accommodating and friendly. The best part of this office is Dr Negron’s chair side manner. He is so wonderful with the children. Going to the dentist can be very frightening for a child but the entire office makes it a great experience. If you are looking for a pediatric dentist you should check out Dr Negron’s office.

I don’t understand some of the bad reviews I just read about Dr. Negron. That is just wrong!
I have 3 kids, one with special needs, and they ALL LOVE going to see Dr. Negron. He is patient, caring and an excellent professional.
We have been seeing him for a while now. We used to go all the way to Alameda, and oh boy, that was the best move we made moving to Dr. Negron’s office.
They are always very accommodating in seeing all my 3 kids at the same time and the staff are not only friendly but also on top of things. They always call me to remind me of appointments and are very helpful with any pertinent insurance question that I might have.
If you are looking for a kind, professional and hip dental office (all together), than you should not look any further!
:)

Don’t recommend this doctor or office at all. We had problems with the scheduling desk and the office was very poorly managed and disorganized. Most importantly our son was told he had 4 cavities that needed to be filled in his baby teeth. I went to 2 other dentists that both said there were no cavities. The office then said because I wasn’t having them filled they would no longer see my son as a patient. I will GLADLY not be going back!

I’ve been to a number of «pediatric» dentists before I found Dr. Negron and he is hands down the best I’ve seen. His whole office is geared toward kids. My daughter was completely against going to a dentist, but Dr. Negron’s office put her at ease immediately and got us through what I thought was going to be a horrific experience. The other «pediatric» dentists literally looked her mouth and told me «yup, everything looks great!» Dr. Negron’s office has a whole process that educates both parent and child. Highly, Highly recommend him!

I wrote a review on 11/​20/​2009. Dr. Negron took time to follow-​up and allay any concerns I had with regards to the practice. To take time out of his busy day to reassure me was something I had not expected, but am completely and totally thankful. I am glad that we have remained at the practice, because truly the level of care and professionalism is very evident.
Thank you Dr. Negron.

I don’t know what the previous lady was talking about. We LOVE Dr. Negron; he is intelligent, knowledgeable and sensitive to children. We have been going there for 3 years with both my 5-​year-​old and 13-​year-​old. I would recommend Dr. Negron to everyone.

We’ve only had good experiences with Dr. Ray. He and the staff let the children know what to expect and are able to do procedures such as filling cavities without the children being afraid. I tried taking my kids to a family dentist I go to before trying Dr. Ray, and I found that it made a huge difference in how comfortable the children felt. I’m also not for calling what causes cavities «bugs». I just explain it to them at home with the correct terminology.

Dr. Negron is by far the worst pediatric dentist. My daughter was very frightened and instead of reassuring her, she was reprimanded and told if she didn’t stop crying she wouldn’t be getting a sticker. Who treats a child like that? On top of that he then proceeded to tell me that my daughter had a cavity without even taking an x-​rays to confirm it. So I went and got a second opinion and it turns out she didn’t even have a cavity. Horrible children’s dentist, aviod at all costs.

We also took our 3-​year-​old daughter to see Dr. Negron and we found him to be fantastic. He was VERY sweet and gentle and spoke calmly and softly to her rather than coming on too strong which was perfect for my daughter. She seemed to really trust him right away. She has some pretty serious problems with her teeth and he did not ever push her to do anything she wasn’t up for. She’s been in several times now and despite having a lot of work done she has zero fear or apprehension about going. The office staff is all really kind, gentle and friendly as well. I always recommend Dr. Negron to my friends for their kids.

I took my 3-​year-​old daughter to the dentist for the first time and it didn’t go too well with Dr. Negron. He’s nice enough, but needs to work on communicating with patients, especially very young ones. I was really surpised, given that it’s a pediatric dentistry practice.
Notes for Dr. Negron:
–It’s customary to introduce yourself to a new patient. And when meeting a preschooler for the first time, it helps to get down to their level, make eye contact, and gain their trust.
–Please take a moment to explain what you’ll be covering in the visit — and what you won’t.
–It’s nice to apologize when you’re late (the office staff was all out to lunch and we sat in an empty office for a while). It’s not fair to the patient to rush to make up the time.
–With very young children, it’s best to go slow and only provide the information they need to know. (Showing the mirror, spinning brush, the water tube, the suction, all a bit much to process, even for an adult. Pulling out the model of teeth and telling them those black spots are owwies caused by little bugs — freaks them out. All before even looking in the child’s mouth to see if it’s an issue!)
–Also, it’s best to involve the parents more. If there is a concern about cavities, talk to the parent first, and have them explain it to their child.
–Take a moment to learn where all your products are (instead of shouting for your assistant).
–DON’T try to force a child to keep her mouth open when she is crying. Do you want her to never come back to the dentist?!
The office staff seems nice though. The assistant, Anna, was able to coax my daughter into letting her brush her teeth manually with that gritty stuff and floss, so at least she did get her minor plaque cleared off (and cavities were NOT an issue). I’ll give the practice one more shot if I can get the other dentist in the practice, Dr Mendoza Sobel.