T-Mobile

I used to work for tmobile as a rep for 7+ yrs so im very disappointed to give this review. I went to upgrade my phone and the rep there listened to what i wanted in a phone and tried to fit me in a phone he currently uses the lg g4. But my interest was either stay with samsung or try out apple.
After letting him sell me the lg g4 i would try it out and if i dont like it i can jump to a new phone. He told me the battery was better than the note3 it was drastically worse, said it could store more memory but if i did add more memory the phone slows wayyyy down and kills the battery even more. Said the g4 has a better camera than Samsung and iphone. But i can never tell cause the screen is not as vibrant as apple or Samsung.
The biggest problem why i had to make a review is that after 7months the phone no longer works. Its in a constant boot loop. And now I found out i dont have Jump! 70% of our conversation was about jump. Thats the only reason i let him talk me out of what i wanted to buy for something he likes.
He didnt listen to my needs. He already got a sale but he forced his interest instead of listening to mine. As a former associate i knew to get a phone with jump, case, screen protector and got a speaker. All he had to do is right fit me to a phone.

I had issues with my signal booster. Fred, Khadijah, and the manager took care of me. Thank you!

So done with this location and also with T-​Mobile (after 15 years). The staff has consistently been condescending and they seem to have no technical knowledge whatsoever. I went in specifically requesting a phone that had more storage than my previous phone and was sold a phone with far less storage. When I went in for help formatting an SD card for additional storage, I was treated rudely and the staff person was unable to help in any regard.

The people who work here are polite, hence the 2^nd star, but they have got to be the most inept people I’ve met in sales/​customer service in quite some time. Repeatedly they will promise one thing only to not be able to come through. «Yea we have plenty of that phone» …45 minutes in traffic later… «Oh yea, we’re all sold out of that one, someone should have told you». Really? Someone should have told me? Does that someone work at this store?. As much as the employees at this store try to frustrate me enough into leaving T-​Mobile, I actually like the network and it’s plans.
If you’ve got T-​Mobile and want a new phone, want to discuss a bill, want to upgrade, or make a claim on your insurance, save yourself some trouble and talk to the people getting paid pennies an hour halfway around the world because they are smarter than the folks in this location.

Worst T-​MObile store I’ve ever been to. Terrible.
I went there because my phone wasn’t working. They didn’t help me «Jump» to another phone. They didn’t have a loaner-​phone to get me through the weekend.
So I had to go 4 days without a phone. I then realize my new phone hasn’t arrived yet… so I call T-​Mobile on another borrowed phone, and they say they have NO record of anything being submitted. They never put in the request. SO now I have to wait until the end of the week, just to have a working phone. I have important business and personal things I handle on my phone, and to go an entire week without it because of a store’s incompetence is infuriating.

Came to switch off Verizon using their promo. Was told that in order to keep my phones, I had to buy 3 cheap phones, any kind, to turn in. And then I could keep my phones. I went and got some cheap phones. When I returned, they then told me I would need to buy 3 more phones from them, but I could use mine. This info was left out earlier. So we are now at 6 phones. And then there is a 70 buck switch charge, also left out when I discussed the process with them the first time. Can you say bait and switch? Scammers. Who knows what else was left out? Uncarrier… such a joke. As bad as the rest.
Edit: I wanted to update that Tmobile, through their national dial-​in customer service, made this right. I ended up joining and doing everything through the mail. I will still steer clear of the Lakeshore store, however.

We have went there a couple of times as we wanted to have the family plane. The sales rep was great. She did go with us with the detail, the prices, the responsibilities and all the stuff in a great and detailed manner. Jessica was the sales rep that we talked and she did great job. I hope the after sales service will be the same too. Other than that the other sales rep and the manager were good too.

The person that greeted me the door was really nice. He answered all my questions. Convincing me to switch from AT&T to T-​Mobile. The second person who did the paper work was horrible. He seemed like he didn’t know what he was doing. I was told that my old number would be ported over. Well that never happened. I ended up having to do that myself. They put the wrong name on my account. So when I called T-​Mobile to change my number they couldn’t find my account. I’m already thinking about leaving just based on my customer service experience.

Phone was stolen at gunpoint. Bought another phone off of craigslist. Apparently, it was on a stolen list, so I was scammed. That’s understandable, but I was treated like a criminal when I walked into this location. They whispered amongst themselves and snickered and made sound effects, as if we’re in the 4^th grade? I was just trying to turn a phone on. Maybe because I am BLACK? hmmmm. Won’t be returning. San Leandro T-​Mobile has the best service. Don’t go here if you’re a minority. They’ll profile you and won’t hear a word that you’re trying to say. I entered the store on Monday 03/​23/​2015 around noon.

At the t-​mobile location now trying to get a new phone sent because my BF lost his last night. They had him call the insurance company using their phones because when he tried calling on my phone his insurance was not being found. Anyway, they have him on a phone right near their speakers which are blasting music, I lowered the volume of the music so He could hear the person on the other line but the employees increased it back up. This happened multiple times after me telling them He cannot hear! Very frustrating and rude. And they had no $ 20 phones, which technically happens but still frustrating!

They were busy on a weekday evening and I was about 5^th in line when I go there. I hadn’t been waiting long until someone asked if I had been added to the list of peopel waiting yet– I hadn’t and signed the sheet. Everyone who worked there was courteous and helpful to each person (yes, I was listening to others). Lizet helped me– she was pleasant and easy to work with. She got me in and out and made sure I understood everything. I was in and out in 20 minutes INCLUDING my wait.

A bunch of incompetent and rude people at this store. Went in today to activate a mobile hot spot for 30 days. I guess I wasn’t paying attention, because the stupid rep who was ‘helping’ me, signed me up for just the next 7 days. Clearly not what I asked for. I went back in the afternoon only to be told that I was the one that had an attitude and that if I did not correctly myself, they would discontinue ‘helping’ me. Can you believe this? Simply rude and incompetent. In total, I spent two hours trying to get the mobile hot spot (which I owned and purchased previously) activated. Absolutely no respect for other people’s time, whatsoever. Stay away!

Horrible service, rude staff, they tell u one thing and when u get your bill they charge for lots stuff that you never asked for. Everybody Be careful, staff that works there they all act like there the BOSS. But nobody wants to help u.

OK this place sucks. The staffs are horrible. I’ve recently switched over to tmobile from Verizon. I only switched over because they were willing to pay for the termination fee. So, I opened up 2 lines with tmobile (with Vernon). He gave my brother and I 2 temporary phone numbers until our old numbers port over. Mine ported over within 4−5hrs. But on the other hand, my brother waited a whole week before he got fed up and decided to just stick with Verizon. My brother went to another tmobile store and to return his phone and ask what was taking so long. Turns out that that Vernon typed in the wrong number and ported someone else’s number. Ok, fine.
Now, second encounter. I came to pay bill with the kiosk and it said my number was invalid and I can’t use it. So I talked to another staff, which I forgot his name, dammit). He said my bill was 160 something dollar. Like wtf I only have one line now. It suppose to be only 80bucks. He called customer care and they said that I had to pay for the temporary lines that was used and that our plan had 3 different numbers. Of course, my head was blowing up because I’m so tired of dealing with them and I only opened up the plan for a month! But anyways, the customer care canceled the temp lines for me and that it’ll take some time for the system to fix the billing statement so I would have to pay the 160 something. But she said that they will reimburse me for the extra money I had to pay.
Anyways this store need some new and professional workers.

This is a review on Tmobile service. I signed up with Tmobile after ATT because of their international data plan. The service at the store was great however when I came home I have no service. After several phone calls and over 1hour on the phone I found that boosters are not available and wifi calling although a feature is not supported on the mobile phone. I guess I can continue to use SKYPE.

This is a review for this actual store and customer service, not Tmobile, as I just switched. The person that helped my boyfriend and I was Jonathan and was very professional, patient, and knowledgeable. He answered all our questions even after the store was already 30 min closed and never pushed to hurry us out the door. He was easy to speak with and he listened to our situation to help us find the best plan and service. Amazing customer service, we are highly satisfied with everything we came out with from that store.
Also, I we experienced friendly service from all the other staff! The store is clean and organized.
Only thing was they didn’t have a demo for me to play with for the HTC One M8 that I really wanted to see. I ended up getting it after a little review from everyone. However it was disappointing that they had a demo for the gold galaxy S5 but didn’t tell me at the end that it had to be special ordered. Other than that, I’m glad I got the HTC and I am still highly satisfied.
Note: T mobile only sells the gunmetal grey M8. I really wish they had the gold or white!

Please do not patronage Tmobile especially this store located on Lakeshore. Tmobile online sold me a phone that they had recieved pervious complaints on my other consumers throughout the country. After the phone crashed 3 times within 29 days, poor or no phone service, I am now locked into a 2 year contract on the 31^st day. They refuse to take phones back and cancel service without a $ 250 cancellation fee. I’m pissed don’t patronage… Stand up for the little guy!

Virgil and Asia are the go to people at this store. Every time something comes up wither it be how to deal with a manufacturer problem or up grading my sevice they are always helpful and get me going with little or no wait. I am so glad this store is here. Thanks

After being a customer of AT&T for several years, my family finally decided to call it quits with their stupid overage charges and hidden fees. Switching carriers was going to be a huge task and I’m glad that I chose this store to do my business for it. Marvin, their team sales leader, carried me through every step of the process in starting a new service with T-​Mobile and was fantastic at it.
We chose T-​Mobile, like many others, for the ETF deal. I don’t know why, but I thought it was illegal to try to give T-​Mobile my old, decrepit phone instead of trading in (as advertised) my current phone. Much to my surprise, and one sad hour later of skirting around the issue, Marvin assured me that it was definitely alright and that I could even buy their cheapest phones and simply transfer the SIM cards to my family’s current phone.
The next step was porting over the phone numbers and that was an ordeal in itself. I had to call around 2 – 4 times just for this step, and also because I had a butt load of other questions. Marvin answered my questions with ease and humored me over the ones I kept asking over and over again as well… The majority of them were low-​level technical ones, but he never once made me feel stupid! Every time I called, the answer time was very prompt, although the representatives can sound funnily zombie-​like when advertising their promotions.
All in all, the time it took to do everything was awfully long — I admit, due to my own mistakes and ignorance — but Marvin’s consistent patience, friendliness, and honesty about T-Mobile’s services won me over as a customer. (I am pretty sure he is tired of seeing my face and hearing my voice by now.) Beyond my own problem, the store looks very orderly and prettily pink!

Flat out — the worst service and staff phone plan comprehension that one could experience.
T-​MOBILE HAS A NEW i5 PLAN!!!
Made an appointment to come in and get the new Apple i5 smartphone. The store rep said that the plans were changing and everything would be covered in one program with unlimited data, text, calls, etc.
The day before I had called the service provider to learn about my plan — and was told that I would be paying $ 100 up front and $ 20 per month to cover the cost of the phone (this is not what the promotion claims.)
Got a call the same day (Vernon) to confirm my appointment (had to be at their store at 9 AM.) Show up and the place is busy… this is a weekday, and I have appointment of my own, so I can wait a long time.
Wait 20 minutes… nothing…some staff are taking breaks others looking into their monitors as if their not sure what to do… duh. I mention my time issues with one of the greeters (oh… she handed me a card that indicated that I wanted a black phone), at close to 30 minutes… I’d had enough, and returned the card and left.
The staff at this store are either ill equipped to handle a crowd, unsure of the new plans that are being offer — or just poorly trained. I would say all of above.
I gave them one star, for the in store greeting when I walked in.
I will not be going back to this store.