Yvette Gentry, MD

this is a review for the business, not Dr Gentry herself, as I only saw her colleague. While the doctor I saw was very personable and helpful, the way this business is run is unacceptable to me as a patient. The front desk staff can be fine, but they can also be rude and passive– aggressive. The nurse never returns calls, despite multiple follow-​ups and even an in-​person request. You cannot get your medical information in a timely manner or just speak with someone about your care. Finally, if you have an emergency, there is no method of getting an appointment quickly, unless you are lucky and they have an opening. Overall very sub-​par service.

very rude staff, waited for an appointment for 2 months once I actually got thiere front desk told me Dr. gentry wont see me unless i pay my copay (no option for bill me later and i was on my lunch break from work to attend my appointment I WORK IN THE HOSPITAL ACROSS THE ST. for god sake i wasn’t going to NOT pay) i had to get my husband to give her my credit card info over the phone! in order for her to see me… thats crapy.
long story short even after she saw me i wanted to give her benefit of the doubt but once again disappointed. it toke her 3 weeks to answer my message including leaving urgent messages through her online portal and calling multiple times every week now that was very sad. i work in healthcare and that kind of service is never acceptable especially not with people who are already very stressed and worried about thiere own healths…

Try to go to any other Doctor/​practice if possible. Dr. Gentry and her staff have no regard for their patients’ time, or for the quality of the health services they receive.
You should expect to wait upwards of an hour for your appointment.
If you try to accommodate for the fact that you will always have to wait this long, by calling ahead to see what time you should come in, they will demand that you arrive no more than 15 minutes after you appointment time and sit in their waiting room for between one and two hours.
If and when you do get seen, Dr. Gentry will only have 5 minutes for you.

Omg. The service was awful. No sign up notifying patients that they were out for lunch. Dr. Gentry was in such a hurry so she didn’t have time to actually hear my comcerns. She didn’t knock before entering the room, just walked right in. She didn’t make me feel like she was concerned about me. I’m not saying that she doesn’t know how to do her job but the customer service and mannerism was awful. I wouldn’t recommend this office to anyone.

I love Dr. Gentry and her staff. I have been going to her on a monthly basis since I found out I was pregnant five months ago and I have never had to wait more than 20 – 25 minutes to see her. I feel like this is a reasonable amount of time to wait and enjoy the downtime I get to read People in the examination room. I really appreciate her hands-​off/​non-​intervention philosophy. She didn’t pressure me into paying for extra genetic testing and I haven’t had any unnecessary ultrasounds or tests. She also just hired a midwife because, in her words, most people don’t need ob-​gyns at their deliveries. The caveat to all of this is that I won’t actually be using Dr. Gentry’s office to deliver my baby since I am switching to Kaiser (for cost reasons — Dr. Gentry’s office doesn’t accept the Aetna HMO plan I wanted to switch to). So I don’t know how that would go but based on her laid back demeanor so far, I imagine that the experience would be positive.

I have been a patient of Dr Gentry for over twenty years and in those years it was a good experience but dislike the long waits. However Dr Gentry always though I needed to a hysterectomy but the other Nurse Practitioner or Physician Assistant would say I did not. They would suggest this to me making comment that doctor gives to many hysterectomies to women.
The discussion came up I told Dr Gentry that I did want to have hysterectomy because I was aware that fibroid decrease in size as I get old and enter into menopause. She try to convince me that fibroid would only get worse as if I was still reading Dick and Jane book. I told her I was not interested. Dr Gentry could not respect me for my decision. A appointment was schedule as I was waiting to be called, the receptionist called me to the front desk and stated that I could not be seen because in 1997 (18 years ago) I missed an appointment and did not pay a miss appointment fee. This happen at the end of 2014
If I pay the $ 40.00 Appointment fee then I could be seen. I told receptionist I have never scheduled an appointment and not showed or call and cancel. I stated I never receive an invoice. I ask if I could see a copy of the invoice they could not show me a copy of the invoice address date and or time sent out to my home. I told Dr Gentry staff that because they were unable to provide me with any document that they had sent out. I ask to speak with the office manager and I was told that the directive came from Dr. Gentry. I ask to speak to her and I could see her hiding behind the door. Dr, Gentry fabricated this story about the missed appointment and 40 dollars missed appointment fee. It was obvious Dr Gentry wanted to line her pocket with cash but she could not convince me of that Hysterectomy. was it that she needed to get her weave redone. lol I have seen a lot of staff come and go and I understand why Dr Gentry has always had a problem with keeping staff. I am a believer that treat people that way you want to be treated. I did not deserve to be treated unfairly in front of other patients.
If I could tell Dr Gentry something it would be that she should support a woman’s right to choose because all women have absolute sovereignty over there body and health. their decisions are their and their alone

First off, I will echo what others have said: Dr. Gentry is a nice person. She is cordial, personable and easy to talk to. Unfortunately, that ultimately wasn’t enough to keep me as her patient.
Wait times are completely unconscionable. The two times that Adam and I saw Dr. Gentry, she was running at least an hour behind. In addition, she neglected to research my medications in a timely manner to ensure that they would not have a negative effect on my pregnancy. My endocrinologist had to inform me that I needed to get off one of my meds immediately in order to avoid feminization of a male fetus.
Additionally, Dr. Gentry’s response time suffers from severe lag. I took the Panorama test and waited eagerly for results only to find out that the office had received them days earlier and I had never gotten her analysis. When she did finally deliver the results, it was in a paragraph that could’ve been written up in five minutes.
Ultimately, we chose to switch to Alice Cannan, RNP. Sometimes it’s not enough for someone to be nice.

I’m really disappointed to see Dr, Stelling’s poor mannerism as a provider. I have waited more than 45 minutes in the past to see her and she totally declined to see me for being 15 minutes late today. She spent more than 20 minutes giving me a verbal office policy info while she could’ve just seen me. My appointment was Rescheduled by the office a couple of times due to unforeseen scheduling conflict… I’m not surprised to see so many bad reviews on Unilocal now I just wish I did my research before becoming a patient there.
P.s Jackie the receptionist is rude and extremely unprofessional.

I saw Dr Gentry a long time ago. I was young and had no experience with pregnancy. She followed me through my pregnancy but I had no complications then so not much to do. My due date was still ten days away but she was going skiing around that time so she convinced me to induce the labor in order for her to be around. I was too young to know what to do and I trusted her then. The labor was super painful with lots of complications and she only showed up the last couple minutes of the many many hours I spent there… Just on time to cut the umbilical cord and send me the bill. I never went back. I had another child that came naturally in twenty minutes… If only I was more informed then!

I have been a patient of Dr. Gentry for almost 14 years. I think that she is a great doctor and has a great bedside manner. Yes you have to wait which is a pain. All of us have things to do and don’t have time to set aside over an hour just waiting for an appointment. The reason why I plan to switch to another gyn is what happened at my annual last year. My insurance pays 100% for a well woman visit, no copay. I mistakenly asked a few questions about something that I was concerned about and when I was leaving the front desk said that owed $ 35, which is my copay. I couldn’t believe it and said that I don’t have to pay for an annual visit. They said because I talked to her about other topics it became an office visit as well. I was in shock. Why would a doctor not want her patients to feel free to ask her questions. It is a well woman visit after all. That’s dangerous in a way because woman may be reluctant to talk about problems they may be having.

Dr. Gentry is very professional and sweet but the wait time is very long. I have arrived on more than one instance earlier than my appointment time but I have still have to wait and my appointment never starts on time. In some cases, they have made me wait in the appointment room (undressed) for ½ hour or more.
I figured that maybe it would get better the second or third time around but it actually got worse and so now I am looking for a new OBGYN as my time is precious and I hope that they will see this as constructive feedback and fix this.

Doctor Gentry is very nice but the wait is very long! I paid 2 hour parking, arrived 30 minutes early to fill new patient forms, and ended up paying for another 2 hours just so the doctor can check on me. It is an hour waiting before I got inside the assigned room and another 45 – 50 minutes waiting for me to be checked. The whole checking process last no more than 15 minutes! I consider I am a pretty patient person. I don’t really complaining about waiting under 30 minutes but this one is just too long.

I have been a patient of Dr. Gentry and her staff since 2006. I’ve had two surgeries with Dr. Gentry and she was amazing for both. I can not thank her enough for the life changing work she did for me. After a labor and delivery Dr. on-​call sewed up my girly parts way way too tight Dr. Gentry gave me my sex life back. The second was this past November to remove an ovarian cyst. She is an excellent surgeon and followed up with me in person several times after surgery.
In 6+ years I have only experienced a long wait once in her office and that was due to an emergency with another mom/​baby. The staff was very good about letting me know what was happening. Most of my visits are pretty timely — but I also mentally plan to be there for as long as it takes.
I also loved my regular visits with her nurse practitioner Kathy but she has left the practice so I really hope they replaced her with someone as wise and capable as Kathy was.

It was my very first visit to the office and it was for an important consultation. Even while many reviews griped about long wait times and inconvenient situations I ignored them because I thought maybe it wouldn’t happen to me. I was wrong because it did. They cancelled my appointment about 5 – 10 minutes after it was supposed to start. The receptionist — not the doctor herself — told me this. «She had to run out for a delivery» was the words she used. She said the next appointment was going to be another few weeks away. Forget the fact that I had to take time off work to make my appointment, which is hard to do in my job because we’re so busy at this time, but it’s also really hard to find a good, trustworthy and reliable gynecologist within your home’s vicinity nowadays. Why, I haven’t the slightest clue. Maybe it’s because everyone and their mom is getting pregnant and getting priority consultations over someone like me who’s not pregnant and just going through common day to day health issues. Who knows.
Furthermore, the receptionist was no help at all about what I should do since I had gone through so much trouble just to be able to be at this appointment. And then some other girl who handed the receptionist a piece of paper (which I could tell was my personal form) kind of gave me a weird look and snickered while walking away quickly. A bit rude, if you ask me and I couldn’t help wonder what the heck she was doing with my form. Geez, not much privacy on your personal information here, I think. Did I make another appointment? Nope, no thank you.

As a surgeon, she is GREAT. She is also kind, smart and takes time to answer my questions. I have mixed feelings about the office staff and office management. The staff can be rude, but I noticed a few newer faces on my last visit and they were all nicer. And my prescriptions being called in before the surgery didnt get to the pharmacy until the very last second which was a bit inconvenient.
I think as a surgeon she is great. I dont know if I’d deal with the office in general for a yearly exam.

There is a history of cervical cancer in my family, so I was referred to Dr Gentry by my primary care doctor when one of my yearly «female» exams came back abnormal. Dr Gentry is knowledgeable, patient, and caring. I am glad to have found her and her office. In fact, the office is beautifully decorated, making it a calming place to be.
There were negative reviews on Unilocal about Dr Gentry’s front office staff and the wait time. To me and other patients I saw in the office, the women at the front desk were professional and polite. I was annoyed however about waiting half naked in a hospital gown for longer than I thought appropriate. Must have been nearly 30 minutes. I would rather they didn’t bring me back until Dr Gentry was ready.
Overall, I am really pleased with Dr Gentry’s practice, and I will refer others to her.

Dr Gentry is a good surgeon and a kind person. She’s sewed up my tears after giving birth and later performed surgery on my abdomen with a robot. It went very well. I would recommend her to anyone.

Dr. Gentry is a nice lady but that doesn’t excuse her inability to manage her time. I’ve gone to see her twice for a pap smear and in both instances. .. I was waiting in the lobby for 30 minutes and an additional 45 in the room buck naked in that oh so fashionable robe.
The first time I found myself running down the street to add more money to the meter because 1) there’s no parking and 2) she was 45 minutes late at that point. Thank god Oakland is a progressive city so seeing a girl in pants and a blue «robe» didn’t phase anyone on the street.
I understand she’s a busy lady. But I’m also a busy lady with a full-​time job and a team to manage. Waiting 75 minutes for an appointment is never excusable. I’ll be looking for a new doctor.

Dr. Gentry is pretty nice. I felt comfortable with her and she answered all my questions.
The front desk staff were real nice, too.
I liked the ambiance, nothing too special but not boring or messy.
The thing that I was pretty ticked off about was the waiting time. I waited for a little over an hr to be seen. I got there at 10:45 bc the nurse told me to get there at that time for paperwork, I actually got there at 10:35 am. I got called in at 11:10, but waited in one of the rooms for another 50 mins. I was freakin pissed!
My only complaint is the wait. But the fact that she emails you your results and emails the prescriptions to which ever pharmacy, makes it a little forgiving.
PS parking sucks. U have to pay to park (1.50 per 20 mins). Im not down with that.

Upon moving to California, I have only sought the wisdom of my gyno from my homeland of Wisconsin annually as to not have to transfer my intimate history. Until recently it was working out fine, however, the time recently came when I needed some table time with someone here.
After reading these reviews, I was really worried, but since she took my insurance I really didn’t have a lot of choice… plus she’s like five minutes away.
I was greeted by a friendly staff, with no reason to really question them — -
but I did wait 45 minutes after my scheduled appointment time to see my doctor.
After sitting in my birthday suit for twenty five minutes on the table… I was losing my patience as a patient with a problem.
But in walked Dr. Gentry, apologizing, and professionally addressing the situation I had and completely calmed my nerves. Although it’s never a real pleasantry to have someone foreign (at least in this case) doing abnormal things between your legs, she was really calming.
My lady parts are important, and I don’t trust them with just anyone. In any situation.
I felt like I could talk to her about my concerns, and she assured me that what I had goin on was not a concern – thank goodness!
Great bedside manner, professional staff — and excuted procedures with (as much) ease (as possible)!