Arco AM/PM

Just a heads up I worked at this location for one month I was verbally abused by the very NASTY NASTY district manager Carlos he would make you clock out for your breaks which is against the law by California Labor Board he verbally attacked 2 customers today I was threatened numerous times he has verbally attacked other employees there too.

I thought Marna’s comment was funny since this station doesn’t have a car wash .
So much for Unilocal reviews.

The only reason why I come here close to home and reasonable gas prices but had a bad experience with vacuum cleaners not working and there’s 2 neither works and no out of order sign on there and the drive through car wash did not complete my car wash so let’s just say I will be purchasing gas only from now on

Oh why oh why do I keep coming back here? Well one reason it’s closed to comfort suites and has cheaper prices then chevron and shell. The shell station has a car wash and they do the discounted gas price but there wash cleans the dirt off my rental car but the wash doesn’t have spot free water. Then there’s the chevron and that is usually were I go for gas when I’m in the area. But this time I came to Arco again, Not sure why. Let me get back to this review. Today I came to get gas so I can go to San Francisco and so I pulled up to pump 5 and I got out and there was a sign on the pump «pump total/​gallon screen is broken but you may still use the pump». I thought to myself that’s just stupid. So I went to pump 7 and got out and there were no signs. So I went to the pay station which is where you pay for gas and I select pump 7and payed with my debit card and the machine asked about the $.35 fee and I selected yes and the machine said come back for a receipt. I went to my pump and pumped my gas and after it finished. I went back to the pay station and entered my pump number and ask for a receipt and it started printing but then all the sudden please use another pay machine. So I went to another pay machine and this time it tells me. station is currently closed. I then went to the store and I told the guy his pay machines said closed and he said that he has no power. I said well the pumps and pay machine has power and the guy said well generators. I left without my receipt.

DO NOT do business with this establishment! After filling up our truck with fuel my husband went inside to purchase two drinks. He handed an employee a 20.00 bill that he was given at our bank the evening before! This employee got out her marking pen and took the bill and told my husband it was a «FAKE BILL»! He explained he just got the bill from our bank the evening before. The employee said she would not give it back yet did not offer to put any of his information on it and my husband had to request it. (yes indeed a criminal wants an employee to put his information on a bill) My husband walked outside and couldn’t believe what had transpired inside and shared his experience.
I immediately called the employee, Cameko and asked for the manager. I was told the bill was fake and their policy was to keep it! On top of her RUDENESS she would not call her manager at home so I could discuss what had transpired. (nice service) My husband had her write on the receipt as well that she had our bill and the employee couldn’t spell the word received!
We drove down to the Oakley police department and had to wait an hour for an officer to arrive. The officer informed us that the employee should have given the bill back, removed herself from the situation or called the police. This is the ironic part… the officer informed us they have a bulletin board in their backroom of bills.
How do we know this isn’t a scam at the local Arco AM/​PM??? (The Branch Manager at our bank also informed me the marking pens are not a reliable way to tell if a bill is fraud or not)
We asked the officer to go pick up the bill and he said he would take it to the bank for us. The officer had to take his time to go down to the station, write a report and then being it was a $ 20.00 bill they just added it to the case and it was filed.
I called the manger Joe at Arco three times and did not receive a phone call back.
I called the owner Ross and didn’t hear a word. I emailed Arco BP consumer relations to inform them of the terrible service and a company thinking it was okay to keep our money. I was informed Ross the owner and a field representative would be in contact withing a few days.
I was left a message by Ross on Monday April 15^th informing me he would check into the situation and get right back to me to resolve things. Well, today is day #10 and I didn’t hear a word from Ross nor a field representative. I finally called him today and received his voice mail. I was left with a lovely message «basically we pride ourselves on great service and he didn’t even know the correct information.
Ross said they called the police and it was given to the Secret Service in San Francisco. He went on and on to share on my voice mail how they received an award for their service. Never once an apology for taking our 20.00 bill (that was given to my husband by our bank), complete unprofessional behavior from Cameko the employee, The manager Joe, who never returned three of my calls and (one of the owners) Ross couldn’t bother to follow up on a situation (he had 10 days to do so). I will never purchase one thing from this establishment and I will continue to share my experience with friends and family. It is a matter of principle to us… we work hard for our money and it was completely mishandled. All I had to do was take the 20 bill back to our bank and they would have taken care of it. Now, we have spent so much time on a 20.00 issue but it all comes down to morals and values!
Please DO NOT give them a dime and if you have a large bill you should be aware!!!

Under new ownership /​management. We try and do a good job of keeping customers happy and providing cheap fuel /​food!

What can you say about a gas station?
Convenient place to pee while on the road. But you have to be buzzed into the nasty bathroom.
The do have a huge selection of fountain drinks, including diet caffeine free coke. Big win for me.

I know I can’t expect much customer service from a gas station, but this Arco’s employees are rude, careless, and lack a certain aspect of professionally grooming. I guess that the apple (employees) do not fall far from the tree (management).

I travel along this road many, many times. I use this place as my «time to stretch my legs spot» on the way to Sacramento or Stockton.
Okay, you got me, I really stop here for the corn dogs. I love them and I can’t get enough of them. They are sinfully delicious and if I can manufacture a reason to stop here I will.
It was also a pleasant surprise to find that gas was nearly .30 cents cheaper here than in the East Bay or city.
I heart corn dogs!