U-Pack Moving

I am not sure if it was the Oaks u-​pack or just the general company but I have just had the worst moving experience thanks to them.
My stuff was picked up Wednesday morning and was supposed to arrive 10 hours away on Friday. I even called the terminals to check and they said thats when it is expected to arrive. Now its Friday, and I find out it has been sitting for two days and hasn’t even begun its travel and won’t be here for another 3 days. When I called to tell them how upset I was, I was greeted by a rude guy who didn’t give a crap. All he said was that I should have checked the tracking online and I should have known. Every time I expressed how angry I was that I had to take off work for nothing, his response was «oh well, its not going to be there today. If you want your stuff then take off work next week.»
I am horrified that a representative can speak this way to a paying customer (which I believed was overpriced, but I paid thinking I could trust them with me things). He was rude and acted like he did not care and it wasn’t his problem. I travel very often and I know for sure that I WILL NEVER BE BOOKING THEM AGAIN thanks to their rude staff and lies. You just lost many future customers and bookings.
To the rude staff member: Please don’t ever be inconsiderate when you have all of my memories and everything I own in your boxes and you keep changing the dates.

I did a terminal to terminal shipment of my stuff down to Belmont. (Charlotte) I had a really good experience with this shipping center. I looked at full service movers but I felt that there was a good chance that they would change the price on me. So I found independent movers and rented my own Budget Truck. Chez and his crew came and packed up my house. Then met me at the Upack depot and loaded up the truck. Upack is the best way to relocate ones self with price assurance. I asked for 14 ft and only used 11 ft and got a refund for the three feet of space I did not use in the truck. All my stuff was well packed in boxes and made it safely to its destination.

I used U-​Pack for a long distance move last week. The Oaks location is the one that delivered my empty relocubes. I reserved two relocubes for our 2 bedroom apartment. They were delivered on time and the driver was friendly. When I saw them originally I was skeptical that all our stuff would fit. However, they are a lot bigger than they look. They are 8 feet tall and if you stack all the way to the top, it’s amazing how much fits in there.
I was able to leave immediately because I didn’t have to be there for my relocube pick-​up. They only drop off and pick-​up on weekdays, so keep that in mind.
It was cheaper than renting a Uhaul and very convenient. We were able to fit the relocubes into two parking spots in our building’s parking lot. I would use U-​Pack again.