Dunkin Donuts

Dunkin Donuts wants 24 lead time for a large order. I tried unsuccessfully yesterday to call them — no one answers the phone. When I physically had to go there yesterday, the only employee there (no manager on duty) gave me the same number I had called all afternoon. Now, today, I need to add to my order, and again, they don’t answer the phone. Bad business practice.

Disclaimer: Low rating due to poor customer service experience.
My husband and I have both been here a few times since it opened and have had solid, friendly service. Unfortunately, that changed today. Sunday morning, pre-​9am and I was the only customer in the store. A young male employee took my order and had not yet closed out the sale (took my card), but was asking me about my ½ dozen donut selection.
As he was doing that, a middle-​aged female employee (perhaps the manager or supervisor on duty?) came over and interrupted as I was speaking to the male employee saying «Is that all you want?» I responded in the affirmative and went back to choosing the donuts. I looked and she was standing there holding out her hand (for my payment). I stopped again and gave her my card, which she swiped and then handed me my receipt without nary a «thank you.» I moved to the side and, lo and behold, there was a single customer that had happened to get in line behind me. The female employee had offered no explanation and did not even greet me when she started asking me questions.
At the time, I was too thrown off to address what happened, but realized that I was extremely disappointed with this employee. I was made to feel as if I was an inconvenience when I was one of two patrons in the store. The customer behind me would have waited approximately 1 – 2 minutes for my order to be closed out, which is completely normal. Granted, the rest of the staff is extremely courteous (and the products are always fresh), but this particular employee was quite rude.
Unfortunately, we will not be returning to this location.

Fantastic restaurant and service!!! Nice design with wifi and seating area. Everything we got to eat was amazing.

So happy there’s a Dunkin’ Donuts close by now! In desperation I went to see if this location was open today, after this enormous storm, and was pleased to find it was! What dedication! One of the few business open in Oakton following this ridiculous amount of snow.
The only thing was that they only had one poor employee working all by himself doing everything. I didn’t see a single other employee helping or anything. This seems a bit excessive, however thankful I am, for a business to have someone working alone especially in these hazardous conditions following the storm. I hope this business is willing to put employee health and safety ahead of money… And I hope the employee was able to commute back and forth safely.

So happy to have Dunkin here! Going to be daily commute stop!