The UPS Store

This place is near my house and very convenient… I shop at the Giant in the same plaza. The people are nice and I really wish I could recommend the place, but the prices they charge for boxes and «packing services» are insane. Typically the cost of the box and the tape is more than the price of the shipping. I have commented that it seems ridiculously expensive and they just say «We don’t set the prices, there’s nothing we can do about it.» I was recently back in Indiana and sent three packages while I was there, and they charged $ 1.99 for a box. Here in Oakton, I’ve been charged $ 16 for a box! And THEN charges for the effort it took for them to put it INTO the box and tape it. I ONLY go there now if I have already boxed it myself. If I need to buy a box or bubble wrap, I will find a more affordable place.

Terrible customer service-​rip off. All I wanted was printouts of .pdf files from a USB drive. The guy at this Oakton UPS Store wanted to charge me a ridiculous amount of money for «his time» to send the files to their printer. Not only did he want to charge for the printing, he wanted to charge to send the file to the printer. Last I checked they don’t charge for «their time» to carry paper to the copy machine and load the originals into the copy machine feeder and remove the originals from the feeder. Hmm but somehow doing a few clicks warrants a crazy charge? I have asked for this service many times at many places like the UPS Store, FedEx Kinkos, Staples, etc. and NEVER did any of them charge me for «handling» the files. About 20 minutes after the UPS Store encounter I was happily being served by FEDEX Kinkos. They printed the pages without complaint. They appreciated my business.

I had a very large print job to complete without much time to complete it. I originally took the job to a large store and was totally dissatisfied with the service and walked out. I went to the UPS store in a panic thinking I wouldn’t get the job completed on time. The staff was extremely helpful, and within an hour, I went from panicked to relieved! The customer service was fabulous and the print job was finished on time. Thank you!

The store owner always makes a point of making sure her customers are happy. The location is great and the staff is helpful. I have trusted them to ship breakables and they always arrive in perfect condition. I will continue to use this UPS store.

Horrible customer service. The lady was very rude. I think ups business will go down it they maintain customer service this way.

The store is not consistently open at 8:30am on weekdays as the posted hours state. I have been there on 3 different instances exactly at 8:30 (according to both my mobile phone clock and car clock, both of which are set by satellite). I waited 5 minutes and gave up when no one had opened the store.

I placed a printing order online as advised by the staff over the phone. They assured me that the order would be ready in an hour.
On reaching the store, 3 hours later, my order was not ready. They made me wait for 10 minutes, before informing me that the order couldn’t be fulfilled as promised.
While one person was trying to help and was apologetic, the more senior employee didn’t acknowledge my presence or try to help.
This is my second bad experience with ups for printing. Probably will use kinkos in future.

No complaints.
I have yet to use their shipping services, but having to settle a relative’s estate means that I need a lot of notarized documents. Generally, there is a notary available. There are no specific notary hours, but sometimes she or he will duck out and thus not be available. The fee is a reasonable $ 5.
The location is really the best part of the this UPS Store. It’s easy to get in and out of the lot. There is always plenty of parking. It’s next to Giant meaning that it’s easy to drop in without having to go out of the way.