The UPS Store

I rate this UPS store with one star because there is no way to select negative numbers. The staff service is terrible. Customers are waiting while one staff member remains behind the curtain. When she comes in, her first remark is to ask customers to buy extra boxes.
To save time, I strongly suggest to go to UPS stores nearby.

I wrote down the correct shipping address on the form they had me complete prior to sending the package (and I have a copy of said form to prove it). However, they apparently entered a completely different street and zip code when creating the shipping label. I only discovered this error because I stay on top of the tracking. UPS itself could not help me, since these stores are franchised, so I had to go back to the store itself and inform them of their own mistake. I didn’t even get an apology for their lack of attention to detail. I paid $ 53 for this??? Never again.

Used to use this place but not any more. I was sent a package while I was on vacation so never realized it until I happened to talk to the sender 8 months later. When I went to the UPS Store they told me that they kept it for six months and then threw it out. I was amazed that they didn’t send it back to the sender, or since I’d been there many times they could’ve typed my name into their computer and my contact info would’ve come right up, and they could have called me, but I guess it was easier to just throw away a $ 400 antique. As far as UPS itself is concerned they delivered it properly so the insurance coverage doesn’t apply. Too bad for me.

I stopped by the Pan Am UPS store this evening to return a package using a pre paid return label. I asked the clerk if they had a mailing pouch to use with my pre paid return label. He quickly pulled out a large padded envelope, pulled the cover strip off the tape, put my jacket inside and said to me your total is $ 3.71 He never told me the cost before he package it nor did he give me any option. When I then seemed surprised and irritated that he assumed I wanted to buy that envelope he appeared like he was going to unpackage it and use a different pouch that is usually used for overnight shipping. I told him to just leave it at that point since the envelope would have gone to waste. I didn’t have a problem paying for the envelope that I was going to use, but did have a problem that I was never given an option or told how much it would be before he used it! Afterwards I went up to the manager who had clearly been listening to the event unfold. I explained what had happened and he looked at me with a disinterested look and said. «Sorry.». That’s it??? OK, that’s nice but I still paid for an envelope that I didn’t need and never really asked to purchase. My advice Mr. UPS Manager… Work on your customer service beyond saying” hi” when someone walls in the door and train your employees better. Sincerely disappointed in my experience at this location. My business will go elsewhere.

There have been many times I’ve walked into a mailing establishment and encounter employees with nasty attitudes and no regard for a customer’s situation. But not this place. They’re great, they operate like they care and are very fast. I’d highly recommend.

updating a previous review. after a long fight, store agreed to give back funds that were rightfully due to me. it took 2.5 months and a lot of my time but because they were finally willing to do what was right i’ll give them 3 stars.

I’ve been a pleased customer of this UPS store for over a year, and the staff has always been friendly and professional. It’s great to be able to drop off returns from Amazon there, and usually they are speedy and quick. I’m almost always in and out dropping off parcels in less than five minutes.
Not sure about the prices for shipping because usually my packages have prepaid shipping labels courtesy of the online stores that I return purchases from. Grateful that this store is near my home and in this convenient shopping center.

I needed to renew my passport so I went to get my passport picture taken at this particular ups store. From there I went to the Merrifield post office to submit the passport. The employee working at the merrifield post office was yelling at the customer ahead of me (I am not making this up) so I went back to the ups store for help. The employees were super friendly and helped me put the paperwork together and then I mailed it there. Great service all around. I would chose this particular ups store over the post office any day.

I bought a amazon local deal to use at this specific store and could not use since they did not have the shipping boxes i needed (where all other UPS stores say the boxe I need are their best seller). The owner of the store, Melinda, did not make any efford to order or accomodate me. She just told me to get a refund of my deal. What type of customer service is this? Very unprofessional. Will never go there again and will make sure that my friends that live around there not to go.

I made a quick stop at this UPS store to drop off pre-​packed and labeled stuff I was returning to Verizon Fios. The person helping was nice and courteous and she even printed out the tracking numbers for me to keep so that I had proof of returning the equipment.
There was not much of a wait since there were only 2 other customers in line.

My husband and I just made a cross-​country move and the people at this store were fantastic!
Every member of the staff with whom we dealt was helpful, professional, and knowledgeable — they helped us pack and send numerous packages in a way that saved us lots of time and made us very confident about the process.
When we unpacked the items at the other end, everything came through beautifully and was delivered on time or even ahead of schedule.
I have already recommended them to friends, family, and co-​workers. If we were still in the Fairfax area, we would definitely use their services again!

Embarrassingly unprofessional…
I came to the Ups store near Safeway on Nutley Street to mail a Christmas package. I was waiting for a few minutes behind a customer who eventually had to leave because the machine they needed to use to process his order was broken. First bad sign. Then, one of the two guys in the shop said ‘just a minute’, then took off to the back room, while keepin up a non-​Ups conversation with the other guy. After awhile the 2^nd guy said ‘sorry, i’ll be with you in a bit’, then began to look through photos on his digital camera while I waited there. Second bad sign. He finally put down his camera and asked me why I hadn’t filled out the form yet. It seems they were reluctant to quote you a price, as if it was some kind of effort on their part. So I finally got a quote which turned out to be MUCH higher than good old USPS. Then it all clicked — no wonder the place is always empty, bet the guys there like it that way.
So bottom line, skip it and go to the post office — the Pickett road station has friendly and efficient staff too.