Best Western Oceanside Inn

First off I’d like to start that I travel all over the US. This hotel is by far the worst in customer service. The manager is so rude. The company I work for had booked rooms for our employees and there was a mix up with dates. So I went to go and fix it. As I was trying to fix the problem the manager, a very old Indian guy comes over and begins to tell me that I need to come back and reserve the room. I started to explain the room was already reserved and paid for. He seemed bothered and next thing you know he says I need to leave and that he’s calling the police and cancelling the hotel reservation. I ask him for his name and refuses to give it to me. Now the reason we choose this hotel is because of its proximity. Well we will no longer book rooms there. Be very careful when reserving a room here. Any issues you may have with anything having to deal with the hotel you will be asked to leave. Not worth staying there. There are other hotels cheaper and better than this. There’s a quality inn that is about 4 miles away its on Vista Way right off the 78 and their customer service is so much better. The only reason I gave a 1 star rating was because it wouldn’t let me post without a star rating.

Location very good directly off the freeway the I-​5 freeway, Just make a quick right and another quick right immediately right in the driveway, Very close to the beach like a mile.
OK for the hotel don’t let this place fool you by any means, We’ve had to change rooms due to the air-​conditioning heating not working, The places a little bit dated but if you’re OK with just OK then go for it they do have a wash machine and dryer for your convenience, swimming pool which is nice and clean and Jacuzzi you can use pretty much anytime, The mattresses do need to be replaced seems like they do have a dip in them even though we did change rooms the beds in there also had a dip in those beds also the accommodations are not all there, But it’s not a five-​star hotel by any means but you can walk to the beach if you willing to walk exactly a mile good small area for downtown shopping it is a great town, for morning did you have an excellent breakfast is very good it makes up for all the negative they have sausage, eggs, toast, bagels, oatmeal, cereal, milk, coffee, And juices, bagels, biscuits, muffins, yogurt, banana, fruit all kinds of goodies. very good for free a complementary breakfast.
It was fairly priced on
hotels now and all those other ones the prices seem to change a lot it’s probably best just to walk in and see if you can find something better.

One of the receptionist named rhomel is so rude he told a wounded warrior to get their mind sorted out because they had a panic attack. I do NOT recommend this place for any military/​veterans/​wounded warriors. Or anyone that supports the military. Such a rude inconsiderate employee they have!

Came here for a 4 night stay on business. Tried to check in and the person at the front desk claimed they did not receive credit card authorization from my company and charged my card for the entire stay of over $ 600 and promised that the charges will get reversed as soon as they get an authorization. They asked for a phone number so they can contact my company and clear it up first thing in the morning.
The next day I contacted my company and they said the hotel has had complete authorization and there should be no issues. Went to the front desk and spoke to the manager. He told me that this hotel does not do credit card authorizations. I told him yes you do my company gave you all their info. He continued to deny me and repeated over and over that they do not do credit card authorizations. I was starting to become frustrated with his attitude. He continued to state that there is a block on my room because I tried to cancel my reservation less than 24 hours in advance because «the husband was sick.» I told him that I am single and am here on my own for business so that cannot be true. He told me that he has to «investigate the situation further and that I should sit down.» I asked him for his business card and gave me one with no name on it. I asked him to write his name on it and he refused to do so. I kept asking him to write his name on the card and he kept refusing and telling me to sit down while he «investigates.»
I was livid. That is not how you treat your customers. I told him that if you don’t give me my money back that you will lose the business from my entire company (we all travel a lot). I sit down and he speaks to 2 other people and after a few minutes he calls me back over. And ALL OF A SUDDEN he’s apologetic and smiling and trying to kiss ass to me saying how he made a mistake and that the charges will be reversed. And just to top it off he then writes his name on the business card. His name is Sarath.
This manager is looking to take your money and is very rude to his customers. If he just «investigated» the situation right off the bat, the entire argument could have been avoided. Never getting my business or any of my companies business again.

Absolutely Horrible Place. I had created a Unilocal account just to tell my experience.
So I book my wife the room at
for the night and as soon as she gets to the front desk they tell her that the reservations are not confirmed. At this point she has given them her credit card for incidentals. They want to charge the card for the whole room, but she says she does not want to be charged twice. I send her the confirmation email from
and still want to charge her card.
At this point with them being frustrated they tell her that she needs to leave and that if she refuses they will call the cops. That they cancelled her reservations, THAT WERE NOT IN THE SYSTEM.
So at this point I get on the phone at 1 in the morning with
and ask for a refund. They get in contact with the hotel and stated that there is no manager on staff so I will not be able to get a refund that night.
I called back
and ask for my refund they get in contact with the hotel and the hotel will not give
a refund thus not giving me a refund. They stated that she did not use the room that was booked.
At this point it’s not about the money its about how unethical this hotel is. What kind of scum actually thinks this is acceptable.
You can keep my hundred dollars. I’m not the one who you need to answer to in the end.
Corporate with the waste of time seeing how these Best Westerns are franchised they cannot do anything. This review does not go against the 99.99% of other Best Westerns I have stayed at. Do not stay at this place at all costs.
Have a good day and f*** you

Booked Reservation on
, when I arrived to check in the night manager couldn’t locate my reservation then he finally found it. Then he asked for my credit card to re-​charge me the room fee (not hold). I explained it was already paid in full and the credit card was to only be used for deposit. I expressed that it was insane that he wants to double charge me, and he asked me to leave the building otherwise he was going to call the cops. I asked him for his name and he refused to give me his last name saying he didn’t have to, but did mention his first name was Gary. I was on the phone with reservations w
and Best Western, when I returned to resolve the issue Gary the Night Manager refused to let me in at 11:30pm. Had me answer the phone and childishly told me my reservation has been canceled. When I asked by who, he stated «by whoever you want it to be», I then asked him «did you can my reservation»? he said «sure» with a smirk on his face through the glass door.
I cannot believe how horrible his customer service was. I walked away in tears and had no were to go.
Gary for being a manager you have absolutely horrible customer service. I hope your company realizes what lack of management they have in you before you run more of their business away.
Just an update, 4 days later the Manager from this Hotel refused to refund my purchase. He told
he held my reservation all night and I never showed up! What a lie! They refused to let me in the lobby, threatened to call the cops on me because I told them
took my payment and they were wrong. They canceled my reservation and now is refusing to refund me my $ 100.
I had to sleep in my car that night!
Worst experience I have ever had!!!

I came to this hotel for an eight hour period (flight delay) and was disgusted. I would like to preface this review by saying that the gentlemen at the front desk were so nice and helpful upon check-​in to room 226. I grabbed my suitcase and started walking towards the side entrance where I encountered an employee and I asked him if there was an elevator, he told me yes and pointed. NO ELEVATOR. I walked all the way down the hall looking for an elevator. I asked a cleaning lady where there was one and she told me there wasn’t one. I had to drag my 50 lb suitcase up a flight of stairs. The room was disgusting and old with a full size polyester thing on top of the king bed. There was a gross blanket between two sheets (NO DUVET). YUCK! Chipped paint on the walls and the chair and ottoman didn’t match. The carpet was vacuumed but grimey and disgusting and in need of a good steam cleaning. I took a shower and had no water pressure. I literally walked out after my shower and never looked back. I think Best Western should remove this property from their list… it’s more of a motel 6 type property or a short-​stay hotel for lovers looking for a tryst. DISGUSTING! For $ 10 more, I should have went to the WONDERFUL Best Western Oceanside Palms. DO NOT STAY HERE!

Asked for a late checkout and they said the latest they can do is 11:55am. I got ready to leave around 11:15 and I got a knock at my door that I had to leave. I asked the maid why that is if I was told that I had until 11:55 but she said her manager wanted me out. I got ready quickly and went to the front to turn in my key and asked for my receipt but the manager told me he could not give me my receipt because my wife needed to be present since she checked in. I explained to him that my wife is working and I have to pick her up (further up north) and I have to travel north to head home and that coming back is a big inconvenience for me. He refused to give me a receipt and said that’s not his problem. Any other hotel wouldn’t have given me so many problems but we did not choose to stay here nor will we ever come back to this location.
The room smelled like cigarettes, the place is run down and dull. Very small and not a lot of parking. An employee at 8 a. m was slamming a metal door repeatedly for no obvious reason and could not sleep in. management definitely needs customer service skills.

Will never stay here again! To begin with, rooms are terrible and feel dirty, management (Indian people) are SO rude and uncourteous! «Late» checkout is 11:55am, if you loose the room key it’s a $ 10 charge and when my husband tried to checkout the manager told him no because I had reserved the room under my name! Seriously?! This is not a hospitable hotel much less worth your money. Totally do not recommend to anyone. The only nice people in the place are two males, Will and another Hispanic man that work the front desk. They are the only reason this place even gets one star!

Unbelievable everything was MEDIOCRE until checkout. I stayed a little later on account of some personal issues I was having, I spoke with the maid service they said it was fine, I could take as long as I needed until 10 minutes later the manager and his little bodyguard come up to my room. The moment I open the door they were very hostile and very rude they told me how late it was past checkout and that I needed to leave and that I needed to leave the door open while I was getting my things together so they could see me and make sure that I was doing what they asked. As I was leaving they started following me, taking pictures of me I asked him why and what they were doing they said it was a free country that they could do whatever they wanted then they proceeded to follow me to my car I was afraid of what they might do so I rolled up my windows and locked my doors as they proceeded to take pictures of my license plate while telling me to get out and asking me when am I leaving. Lol… Ive gotten better treatment from JAIL. NEVER have I been harassed like that. Mind you I’m a woman traveling alone and they felt the need to have two men almost physically throw me out. I’ve never felt so violated and uncomfortable from a REPUTABLE HOTEL in my life! Unbelievable!

Stayed here for one night in a king room. Mini fridge and microwave were clean. Small spots in wall paint and carpet from wear and tear, which is expected.
They had high tech keys that if you lose, it’s $ 10. But they were cool.
Breakfast is from 6−9a Mon-​Fri and includes hot breakfast (waffles, eggs, sausage).
Perfect location right off the freeway and close to small shopping centers.
BEST PART… it’s a no smoking hotel!

Had a good stay here, the staff was friendly and very accommodating for my family. Super close to the beach. Right next to a gas station and market fresh store. For the money. It’s a great stay. Clean. Would stay again

We have stayed here several times and have never taken advantage of their complimentary breakfast. This morning my two year old was hungry and we decided to head down and grab something light for him. At the door we were told breakfast was «dine in only» vs customary «pick up and go» continental breakfast as other best westerns have. I told the hostess we would pass and if my son can at least have a muffin since he kept saying «mommy I’m hungry». She said NO! We were forced to check out early and leave to grab food elsewhere!!! We will not be staying here. Way to go Best Western… Lose customers over a 10 cent muffin!

Can’t believe it here with a group and it’s 330 with a3pm check in and one of the rooms isn’t ready.

Smoke outside my room, threaten by the hotel indian racist owner, avoid this hotel if u can, told me to clean the floor outside and also they will charge me $ 200, I asked them to check the room, they told me they have to check it later, so basically feels like trying to scam you that $ 200, I have witnesses seeing me smoke outside the room

Horrible horrible. My daughter came to meet us for the women surfing competition and we wanted to add her for just the breakfast. So we went to front desk to buy one. Manager told us he would charge it to the room. WELL BREAKFAST WAS BAD. Went to cancel and the manager through a fit. He was upset. His workers even said he i horrible to work for to ignore him. We ended up just leaving. Bad management ownership.

Don’t complain about the pool view room that doesn’t have a pool view. The crazy hotel manager kicked out this grandmother and 10 year old grandson when I told him that I thought since we paid extra for a pool view that there should be one. No cars in the parking lot. No other guests around. He wouldn’t move us to a pool view. He said «stand on the balcony, lean over and look to your left. It is there». When I said that was «crazy» he told us to leave. I felt very intimidated. He threatened to call the police if we didn’t leave. Finally when I cried, he said we could stay but I was too afraid to stay there so we left. 300 miles from home with no where to go.
Maybe he is trying to put the hotel out of business? It’s working. We left and now at the Carlsbad Seapointe Resort which gets 10 stars after this.
Don’t go here. Sleep in your car first.

This was a pretty nice hotel. The pool was freezing, but the hot tub was great. Nice and big, jets worked good. Nice tv, comfy beds. The front desk guy wasn’t the most friendly but then we saw a manager or something am he was really nice.
The only negative things were
I think they were painting or something because you could smell it through the hallway. Also my son stepped on some sort of bug in the pool area and it stung him. There were bugs everywhere and even in the pool. All in all NICE hotel would stay again.

This place has been here for years. Very nice. Good location right off the freeway. Easy access. Good business. Will visit again.

do not be fooled. amy j.‘s review is definitely of the wrong hotel. it looks like she stayed at the best western PLUS oceanside palms… not all best westerns are created equal… clearly.
Only saving grace of this hotel is that it is off season so there aren’t very many guests so we don’t have to worry about noise much. Unless it was 8am… and housekeeping is slamming the storage door open… and closed… open again… and slamming the door that is literally right outside our door over and over. Then having an extremely LOUD conversation in that said room…
Room itself is very run down. Has that «unclean» feeling b/​c it is so worn or… maybe it just wasn’t that clean. Ugh. Carpeting was stained and fraying. Furniture good, no weird stains. Walls and roof of room though… UGH so many weird stains or holes/​cracks. Which is probably one of the many reasons they have a BUG PROBLEM. So many little annoying knats and flies. Bed was okay. Good enough. Sheets were clean. No safe available. Fridge seemed in good working order and clean. We didn’t use it much though.
Amenities:
Did not use the pool.
No safe.
WiFi was decent.
Didn’t eat breakfast since Mo has a lot of special dietary needs. I took a peak and everything… just like the hotel rooms looks… sad.
Overall scoring:
Bed was good. +1 Star
Sheets and towels were of good quality and clean. +1
Good price for $ 50 something/​night. +1 Star
Ample parking. +1 Star
«Free» Breakfast & pool/​hot tub available. +1 Star
Run down in general (Shower, carpets, walls). –2 Star
Bug issue. –1 Star
For having so many cosmetic and even BASIC issues you would think hotel management would spend money on maintenance of the hotel instead of «cool» gadgets like the fancy key and remote controlled a/​c & heater… Anyways overall not the best hotel or experience but would do in a bind or on a low budget. It fit Mo & my needs to be close to fallbrook for the right price.