Enterprise Rent-A-Car

Rented a car for 5 days was told the total was going to be 305 and when I came back with no damages to the car the total would be 205 was ripped off and the total was 325 when there was no damages to the car. Won’t come back to rent a car from here

I have rented several times from this location. The staff were always friendly. They greeted you when you walk in the door. They try hard to minimize the wait time and get you into your vehicle and on your way as soon as possible. The rates are sometime better if your reserve your vehicle from a booking site.

I’ll have to say first that the customer service is absolutely great here. Even though I did not come in to initially rent the car at the time of my visit, but only to return the car I was quite pleased. The only confusion of this visit was where to park when I pulled up to the area.
It was a full house in the lobby, and they had three people working the front desk. I liked the fact that they acknowledged every person that walked into the lobby, and informed them they will be right with them. They had a great system going where the flow of the customers coming in were quickly taken care of.
We are happy to have this place conveniently located by our auto shop, and for that reason, I was able to drop off the rental car and they shuttled me to our auto shop. Although that didn’t happen immediately (10 – 15 minute wait), but the reason being was that they wanted to be able to take care of the customers waiting to be placed with a vehicle. Great service! We would be happy to use them again in the future.

I’ve been renting a lot of cars lately and was lucky enough to connect with this Jones Road location. They are a smaller office, but have a varied selection. The staff is awesome. Ann Marie, Ivory, Lindsay (LT!), and Zac (in alphabetical order) always have a helpful attitude, prompt with return calls and do a great job getting me in a great car. When you have a collision it’s not always fun picking up that rental car, but it’s been great knowing these guys. Highly recommended.

excellent very professional service

Bad service from the female managers in charge at this site. The only time I have got good service is when one of the normal customer service guys has helped. Something that must change is the phone etiquette. I always get hung up on before they say bye or before I can get a final confirmation in. I will not be going to this location ever again, or Enterprise altogether, which is a shame because Lens Autobody right next to it has amazing people working in it. I would advise the Enterprise Regional Directors to take a good look at this location and boot all of the leadership out and train new ones before this site crashes and Enterprise looses business. From the look of other reviews I am not alone

After an accident on new year’s day, I had to rent a car last week since my sister & her baby was coming to visit. I decided to go with Enterprise not only for it’s lower rates but the pick up service which makes so much sense! If you’re renting a car, chances are, you need a way to get to the rental car location, right? Right! I was told to call an hour before I wanted to be picked up when I called to ensure they had me down as a reservation needing a pick up. So I did so. I was picked up right on time by Zach and informed that we had 1 stop prior to getting to the rental center… be prepared, some customers make you wait on them as if no one else had anything better to do. Just sayin’… Eventually, Zach got us back to Entreprise and took me right to the counter to start my paperwork knowing I had to get to the airport within 40 min from Oceanside! There were a few cars to choose from but they were pretty dirty. I chose the cleanest one of the ones shown to me, lost a start for that for sure. I don’t want to rent a car that has stains on every part of the seats, but maybe that’s just me? Anyway, the car drove fine and suited my needs. Returning the car was as easy as picking it up and they also brought me home! Can’t complain about that! One thing though, they offer you being able to bring back the car without filling up, I suggest you fill it up and pay for what you used because they charge you a full tank even if the tank is not completely empty. I didn’t appreciate that, but lesson learned!

Very disorganized place. It took well over 45mins to pick up a car that was booked a week in advance. The lady who seems to be in charge (Lindsey) kept repeating that they are very busy on Monday mornings but that seemed to be more of a lame excuse repeated hundreds times before — if they are always busy on Mondays as she says then staff accordingly for the usual demand! Quite a few customers were getting visibly aggitated with the ongoing delays and the staff’s standard response ‘it will be just a few more mins’ was counterproductive given that they had heard the same words 15mins ago, and 30mins ago, etc…

I had an top notch experience at this location, I was first greeted by the manager Lindsay who began the process right as I walked through the door. AnnMarie was the one who finished the process. Great team work. I was also impressed on how knowledgeable the staff was. I work in customer service and this is a prime example of a 5 star team. I was blown away by the promptness, anyone who’s rented a car before, especially on a Friday, how long the wait can be. This office was on point in the following aspects. 1) Efficiency 2) Professionalism 3) Customer Service. Thank you Lindsay and AnnMarie
–Emmanuel–

While my car was undergoing major repair work, I decided to rent a car for the weekend, starting Thursday. There was a great deal for the weekend, so I reserved an intermediate, and I requested to be picked up from my home at 9am. I’ve been renting from Enterprise for years and I have never had any bad experiences. This rental went smoothly… from the moment I was picked up by their shuttle, to the time I dropped off the car. Everyone there was very nice and very professional. I will be renting from this location again in the future.

Beware of this place’s deceptive business practice! Enterprise made my car accident experience go from bad to worse. I have used Enterprise for years for many different occasions… vacations, car repairs, you name it. This time around, my car was getting repaired at the auto-​shop next door. Unfortunately, my son and I were rear ended on the way back from his pre-​k graduation. Not a fun memory to have with a 5 year old. We were stuck with a rental for a few days and I signed up for the pre-​paid gas and nothing else. I made this clear to both girls behind the counter, not once but MANY times during my visit that Saturday morning. Low and behold, when I returned many days later to return the vehicle, my initials magically appeared on the the additional insurance boxes. Instead of paying $ 60 plus some fees they were trying to have me pay over $ 200 for bogus insurance. No, my insurance company is suppose to take care of my rental, not me. I worked for Allstate Insurance Company for many years and I know rights. I was able to negotiated the price down, but I was disgusted by the time I left. I let my insurance adjuster with Mercury Insurance know about the scam, which she actually warned me beforehand. I will never use Enterprise again!

Outstanding service. I had to rent a vehicle for over 2 months and had a difficult time returning it because of my busy schedule. They were very understanding and made the entire process very stress free. I have had some bad experiences renting vehicles in the past but this place has never caused me any issues.

What could have been a perfect rental experience was screwed up with the rush of customers all coming in before closing time. Yes, me included.
There were only two people working also so that didn’t help things go by any faster either.
The lady that helped was extremely sweet though. I forgot her name but her customer service skill was spot on and she apologized to all the impatient customers waiting in line about a dozen times.
The guy that did the run through with the car was awesome too! He did try to sell me things that I already declined from the lady but he reeled me in. Haha. Attitude is everything, I guess.
The gas level was half full or half empty :) But because there was a wait he said I could return the car empty so that was great. Free gas works. Free anything is even better!
I’ll definitely be back here for any future Enterprise rentals. Awesome job guys.

Did not have can that was ordered and the one they had replaced it with was not a stoe and go so I am now waiting for correct van for which I ask is delivered.
I was very specific about my order of Chrysler town and country stowaway so all seats fold in floor for cargo Carrie .
That request was ignored and replacement van substituted in its place that did not have those options.
Thus making the easy pickup and go now a hour and half wait for replacement van to arrive which now makes me late to next appointment.
This is once for this issue here and will be watching out in the future to micro manage them on order of vehicles!

We had a great rental experience from this location. Kimberly provided us great service and a clean vehicle as our car was being serviced at the body shop next door. Prices a bit high, but insurance picked up the bill. Kimberly was an outstanding employee.

We had requested a minivan but on day it was to be picked up got a call that it had been in an accident. They upgraded us to a full size SUV (we needed room for 7 adults). Third row is not really for adults — no leg room! Service was the best! Everyone in office was very friendly too. This Enterprise location is our «go to» for car rental.

This enterprise is much better than the one on coast hwy in o’side. Much bigger selection in cars. The staff was friendly and fast in serving me. They tried to get me the best deal possible. If at all possible og to this enterprise for rentals in the Oceanside area.

Worst rental establishment ever. NEVER RENT FROM HERE. Service is terrible, they adjusted the daily price of my rental after I signed the contract. They did not have the vehicle under my plan of 25 a day. Wouldn’t work with me. Jacked me with insurance because I was told I had to sign both sides of contract denying and accepting coverage. Horrible customer service. I am a peaceful person when I left it took all my strength not to go across the counter and hit the woman. She brought a feeling of violence out of me. DO NOT RENT FROM THIS HORRIBLE PLACE.

I had never rented a car before and needed to because my car was in the shop. I called their 1 – 800 number and a representative answered all my questions, didn’t try to sell me anything and reserved a car for me over night, so by the next day it would be there and in their computer system. I arrived and rented the car hassle free, and Corey helped me out with an inspection and the overall paperwork. He was very professional, informative, and friendly. The car was great. Very fuel efficient and comfortable. It was a Toyota Yaris 2012. I returned the car earlier than expected and was charged less than the original quote. They even gave me a complimentary ride back to the shop to pick up my car. All in all i’d say that they were very helpful and I had a satisfying experience. I will definitely rent from them again. The day to day price was very reasonable ! I recommend.

uh… yeah. This place sucked.
Tried to schedule for a pickup the night before. The lady kind of did a weird panic thing and told me to call that next morning.
Called the next morning. Scheduled for my pickup to be before 10am to get a van for a road trip and so i could run errands before the big trip.
I waited… and waited… until 10:30am. So I called them. They told me I had never called them. ARGH. frustrating! But then they said they would come immediately to pick me up… so my frustration subsided.
… so i waited some more. I kid you not, the person arrives at 11:15. The employee talks the whole time about how much he loves living in PB because it’s such a party scene… I’m thinking in my head, «Is that why you were late? are you hung over right now?»
We get to the place at 11:30. The Enterprise sign that says «We’ll give you a ride» is glaring at me ironically. By the time I’m done with the whole process, it is about noon.
This was a huge contrast to the experience I’ve had at other enterprises. Somebody needs to regulate on this branch, or at least that employee.