Oceanside Appliance Repair

Not recommended. They contract the labor to other repair services and they are disorganized and don’t communicate well with each other. Difficult to settle a problem. They claim the cost of the diagnostics visit goes towards the repair and it is not the case. Do not do business with those who do not keep their word and will ignore your complaints. The repair was simple so any other place could have done it.

We scheduled an appointment yesterday to have a technician come out and service our dishwasher, they took our credit card information and charged us an $ 80 holding fee which we were OK with. We were told that someone would be at our home between 1:00pm and 3:00pm the following day (04/​14/​2015), so I ended up taking the day off to make sure that someone was home to greet and be present while our dishwasher was serviced. We also gave the company 2 different phone numbers that they could call at any time under any circumstance.
By 2:50 — 2:55 We called 2 times and were transferred to a voicemail each time which said if we left our name and number someone would call us back within 5 minutes. Disappointed yet again, we called in and selected option 1 which was for the people who were setting up new appointments. A nice young lady answered and tried to do the best she could to answer my questions … her quote was «Oh, I see the problem. Someone called you to let you know that there was no available technician in your area» … My response «Ok, who called us? When? And at what number?» (Insert multiple cuss-​words — I was pissed). The response was «I’m not sure who called you, it doesn’t say what number they called and I’m not sure what time they called you»
My request for a Supervisor was shot down by «There is no Supervisor available at this time» when I insisted, I was put on hold for 4 minutes and then greeted again by the same lovely Customer Service Rep who told me that someone would call me back in 16 – 22 minutes.
35 minutes later … still no call back.
I’m only calling back again to get my $ 80 returned … And I will NEVER EVER call this place again.
BULLSHIT!

Just called to see if they had parts. Which they did not. I asked if they knew of someone who did. Apparently he didn’t know anyone either, which is weird because I’m sure they need replacement parts. Before I could even ask one more thing this guy hung up on me. Not very customer friendly. Don’t go here.

very unprofessional and very rude receptionist… and they did not show up in their 2 hour time frame, I tried to call and was treated like I was putting them out. Finally I got a call from the dispatcher saying they did not have a repairman in my area… I told them that was ok because I cancelled anyways. Had a bad feeling about them anyways… so I decided to call a different company and he very friendly and professional… what a difference.