Pier 1 Imports

This store is a mess! First-​Starting with ANGIE Sales Associate… one of the rudest experiences in customer service I have EVER had!!! She lied about being the «Store manager», then when finding out she actually wasn’t the store manager, she got very rude and sarcastic. Angie is one of the most unprofessional people I have ever dealt with, and represents this store in an incredibly negative way. I will NEVER shop at this store again. The only reason I may someday give this company another $ 1 of my $ is that when calling their customer service 800 number, the lady (Nicole) that I dealt with there was very friendly, compassionate & understanding, she straightened out Angie’s incredibly bad, entitled attitude (temporarily) in a matter of 18 minutes. This store needs to have customer services training classes from Nordstrom & Bed Bath Beyond. 2^nd-​this store is so incredibly packed in with stuff, it’s difficult not to knock something over, and feels very claustrophobic… screams «help, need organization»

If I was rich and had tons of money, I would buy a ton of furniture from Pier 1… Since I’m not, they still have great things for people on a budget ;)
I can genuinely say I have purchased majority of items being drinkware and serving platters/​party things. They have great styles for great prices– but wait until they go on sale then you’ll get an even better discount.
I have also bought artwork, which I love. It’s affordable yet looks expensive! Again, wait for it to go on sale :)
And finally, the high price item: a faux leather armchair and ottoman. Let me just say, every friend that has seen this chair has raved about it. It’s unique and gorgeous, but a lot of their items are. It’s not something you can grab from ikea– the craftsmanship is perfect and stands out from others. That’s their furniture. They are conversational pieces, literally!
I’m pretty sure I waited until they were on sale, and I opened up a Pier 1 card so I could save even more. You really can afford to buy high ticket items if you shop well and wait for the sales!
The sales girls are always super helpful– especially Maxine and Marisa! I recently bought a bunch of martini glasses and forgot that when I was paying I had a gift card at home. They explained I could still purchase everything and do a price adjustment later on when I had the gift card in hand. I was able to do the exchange today perfectly just like they said, I didn’t even need to bring the glasses back with me! Easy thank you!
They have great holiday decorations also! I love this store!

Ordered online for delivery to the store. Got home and opened box to find shelf completely bent. Had to repackage and bring back to store. Waste of my time. Asst Mgr Katie didn’t even apologize. Said «I would have returned it too.» That she said was an apology. Took forever to locate my order. Did not offer anything for my trouble. Bad customer service.

I have avoided this store forever. I always thought it was out of my league. Then I opened a salon & needed to have some unique decorations.
I also ended up getting a patio chair & patio umbrella that am arched.
Customer service can be hit or miss. But it helps if you track them down.

I love this place! I’m remodeling so I come here almost every weekend to pick out stuff. I love the kitchenware and the furniture! I love all the different colors and the Fall selection that’s coming out is so awesome. So many different stuff to choose from. I love my double papasan couch I bought from here. This place is also great for gifts

So, I have to say that I had quite a different experience than most the other Unilocalers regarding this store. Maybe it’s because I shopped on a Sunday afternoon and the store was slow.
When I entered there were plenty of staff cleaning and re-​stocking the shelves. I was greeted by a staffer at the door and also checked in on by a couple of other people as I perused the aisles. When it was time to check out, the process was smooth and quick.
The only reason for ⁴⁄₅ stars was the fact that they were out of stock on a couple of items that I was looking for and that they had advertised, but weren’t on the shelves. They did offer to place a hold on these at another local store which was a plus.

Purchased chair (found it to be damaged once home), ordered 3 additional in the store. Got the 3 home to find they didn’t match the original in fit & finish — one was cracked. Returned them all to the store, they ordered 4 more but insisted that they be delivered to our home. They arrived, same state as the prior three including one with a cracked leg. UPS picked them up 6 days ago. We confirmed they were all received back at the Pier 1 warehouse. Still no credit after we were told that our credit card would be credited as soon as UPS had picked them up. No return calls from store, no credit, no good. Spent a total of 2 hours on-​hold on 3 different occasions with customer service — still no credit. Customer Service now claims that it takes 5 days for a credit to be issued out of their system after merchandise is received. Their system showed that we didn’t return them all as they mistakenly issued 5 shipping labels for our 4 chairs… Guess what, still no credit.
We will never do business with Pier 1 ever, ever, again!

I have been a happy customer at Pier 1 for over a decade, but the experience that I had there today has left me feeling extremely disappointed. I received a gift which was not something that I liked. I returned the item with my gift receipt, and after browsing around did not find anything that I wanted, so I asked the Manager for a refund. She became defensive immediately and told me that I have to accept the gift card. I never once raised my voice at her. I was just baffled at why I could not have a refund even though I brought a receipt. After I persisted, she agreed to give me a refund. As I was standing quietly at the counter. She proceeded to tell me how she didn’t appreciate me arguing with her about store policy. I politely said, «I’m not arguing, just give me my money.» She then told me that I don’t need to shop there if I don’t want to. This was a very expensive transaction for Pier 1 as I will not be back, and overtime, that could add up to thousands of dollars in lost sales. I think that if the Manager had been nicer when explaining the policy, I would have walked out of the store with the gift card and would have been fine with that. The attitude there just stunk. This was at the Oceanside store.

Took a pretty long time to find anyone to help. They have a sample person working but most associates were at the registers. They weren’t ringing people up but they were working on «stuff». I found a young kid who was super helpful and then he passed me off to a manager to check for something in the back.
The only thin that bothered me was their system had 13 of what I wanted on hand but he couldn’t find it. It apparently could be I’m a «mystery box» and he suggested I call before I come back to get it. Sad because I would have bought that, the pillows and the accessories to match that day. An easy 300 purchase. I get it, it’s not his fault but it’s about processes. I’ve been in the business for 20 plus years. Trucks should be processed within 24 hours and I am the customer who shouldn’t have to do the leg work in the end.
It’s a very pretty store and the prop rate very nice, when you find them. Just saying.

Service is TERRIBLE. The store has some great goodies, but the sales crew is un caring. I was in today and one girl was helping a person and didn’t acknowledge me at all. I don’t mind waiting if I get a smile and acknowledgement at least then I know she sees me and knows that I’m waiting for service. The other 2 girls were stocking and were not paying any attention to customers. There were several customers in the store and these sales girls can not multi task. Or no communication between them or customers. You should not have to hunt down the sales crew. I’m taking my business elsewhere.

Very nice and clean place! Friendly service! Cute Christmas selections!
Furniture might be a little bit pricey.