Staples

All I wanted was 5 copies. The girl wasn’t busy but she insisted that I do self copies, even though I was in a rush and she said the self registration process was long and tedious. It would have taken her no time but she didn’t help me and I ended up leaving without my copies. I won’t be back. So disappointed, especially since the staples at Gateway has such awesome support staff.

I agree with Michael D. that the staff here at the Copy and Print area leave a lot to be desired. I had a simple question about a banner stand and the four people there (including one that they called in) seemed completely clueless. It was anything but EASY.

Copy center is a mess. Worst service and short staffed. 14 drawings dropped off at 3pm, pick up next day at 8:30am and never got to it. Explained again what I needed and took them 25 minutes to figure it out and still wrong. I walked out and won’t use them again.

Great customer service from one of the electronics supervisors, whose name escapes me at the moment.
For some reason, the product description on
did not match the actual product on the shelf for a charger (whether it included a USB cable or not), and the supervisor chose to honor the description online and included the missing cable as a non-​chargeable part of my purchase. He also approved an override when the store’s pricing computer did not match my Staples flier pricing for another product.
Absolutely above-​and-​beyond customer service experience, making me a repeat customer in an instant.

I must say that I wouldn’t normally think that a large, nationwide chain would deserve a review. But the absolutely outstanding, above-​and-​beyond customer service I received from the manager on duty last nite, Eric, simply must not go unmentioned.
Staples has an email blast they now send out called «Deal of the Day»
Yesterday (Wednesday’s) deal was for an Olympus pockte camera package, with case and comfort strap:
List Price: $ 199.99; Special discounted price: $ 159.99; Deal-​of-​the-​Day price: $ 129.99.
I could only get there late on Wed nite, sicne I work. I showed the flier to Eric, and asked if they had any more in stock. He looked and told me know, they all sold out earlier in the day. But then he not only went on to see if on-​line Staples had any more (nor), but also checked nearby Staples stores to see if any were around. Nada.
Then he did one more thing: He rechecked his store computer, and noted that his inventory showed that 1 piece was delivered that day. He went in the back, and PRESTO: My wife will not be disappointed this holiday.
It just goes to show that it’s the individual people that matter, not the business.