Pizza Boli’s

Delicious pizza, best in Odenton area. Never had ours delivered because we’re out of range. Cheesy breadsticks are fantastic like a little cheese pizza, pizza is fantastic. If you do pick up the parking lot is very small. So that’s a hassle.

I’m not even giving this place a star! Horrible manager, hung up on us cause they are busy! I called back, that was his excuse! Sorry buddy u don’t know how to run a business! I’ll be calling corporate! DO NOT GO HERE!

Would give a 0 if possible. Wings were cold and WAY OVER breaded! Salad is all cheap iceberg lettuce with what seemed like imitation chicken. Absolutely, a complete WASTE of money. Didn’t even finish our meal.

1^st Visit: I ordered online. The delivery was on point, and the delivery guy was very nice, he even read my comment that requested he call when he got there because my daughter was sleeping. The food was also delicious.
2^nd visit: I ordered online. The online monitor ened up being broke. The delivery took over an hour. When I called to ask about the delivery, I was given hardly any help, and then hung up on. When the food arrived the driver seemed to have no clue what he was doing. He was asking me questions that didn’t pertain to my order, and he knocked instead of calling as I requested. The cold subs I ordered were warm and gross from sitting between hot food for the hour and fifteen it took to get to me.
Note: After my second visit I wrote a review on Unilocal,but instead of bashing them I told the tale of 2 visits. How I extremely impressed by the first visit, and how awful the second transaction was.
I was contacted maybe two days later by the people who oversee this establishment, and was told that they had spoken to te people who worked here, and that this type of situation would not be occurring in the future.
I was refunded for the second visit, but it was on a card that I could only spend at pizza bolis. Which I thought was nice. They really went out of the way to make sure my issue was taken care of, and I told myself that if my next few visits were better I would update my review to reflect the change in my opinion of the restaurant.
3^rd visit: Armed with my trusty pizza bolis card that I had received from the corporate level. I call and place an order for pick up. My order ended up being only 41 cents more then the card was worth.
Side note: I had been adding the order up using the online system, and didnt know until afterwards that pick up is cheaper. Which again is funny that they would increase the price for delivery items, and claim that delivery is free.
I get to the store to pick up my food. I let the gentlemen know what I ordered and he brought it to the front. He tells me how much, and I hand him the card I received. which stated that I could only use it at this location, and my .41 cent balance.
He looked at the card and immediately went on the defensive. He called another employee to the front to look at it. It was at that time that I showed them the envelope that it came in. Visibly upset, he starts talking to the guy in another language, and then looks at me and says that the date on the card said 9÷2÷15 it was 9÷21÷15 so the card was no longer valid. I explained to him that 9÷2÷15 was the date that the card was created, and it had no expiration date. I showed him the message that I received in my Unilocal app from the person who created the card. All of this is about a 5 minute process, then be looks at me and says he needed to make a phone call about it.
Now I understand having to verify that the card is valid, but at this point I’m just thinking he doesn’t want to give me the food, and is being a dick. There was even a note written on the back of the card stating why it was given to me. So he makes his call to whoever, and is again speaking in a foreign language. Just so you know. I spoke with 2 different people about my second visit, and both of them spoke perfect English. So i wasnt sure who he was talking to, but here I stand for almost 10 minutes on trial at the register. Meanwhile my wife and kids are waiting outside in the car.
In the middle of his phone call (phone still to his ear). He pushes the food towards me and says,“okay, take it”. Never acknowledging the fact that he has held me up for an unnecessary ammount of time. I mean he was visibly upset that I was going to be able to walk away with this food.
I thought the point of this all was to resolve my past issue with the establishment, but apparently these guys didn’t get the message. I thought it would be common knowledge that if someone is handing you a card from corporate, that this person has already had a not so great experience with your establishment, and that even if bad customer service is a common thing in your store. For that person you might want to pretend to be nice.
Now here’s the kicker.
Forth visit: Lol. I know right. Yes I went back. My kids really like the pizza here. When we moved here and I found out Boli’s was here. I initially told them how I used to get Boli’s all the time back in the day, and how good it was. They love it. So thats why it sucks so much that the service here is so crappy. My forth visit I called from my wifes phone so my address didnt show up, and she went in to pick it up. I just didn’t want to be bothered with the guys working inside.
The sad thing is that the food here is really good. Besides the time I ordered the subs I have no complaints about the food, but I think from here on out I’m going to pass on getting my food at this location. Overall the customer service is horrible. If you can stomach the service, then you may enjoy the food.

This pizza bolis has great service and care for there costumers manager (umer) is a professional great place to go if your in the area or near by on I live close to and the delivery is awesom

I usually get decent food from here. Today I had a pizza delivered to me this evening. It was not sliced up. I called the manager and he said he was sending somebody over. I guess I was in the wrong for thinking another pizza was coming. Nope, they sent a guy with a pizza cutter. Pizza was cold by the time he got here and not fresh out of the oven. I called the manager and he did not have a problem with sending a guy to my house with a pizza cutter to slice up cold pizza for my family to eat. I am extremely disappointed with the managers handling of the situation. If there is anybody wondering if I have proof, yes I do. I took a picture and showed the guy who showed up to our house with a pizza cutter.

Customer service is horrible. They advertise free delivery but that is a lie. they charge! Also, the delivery man forgot my drink and I had to call 4 times just for them to come back to my house. It took them 2 hours to drive literally .7miles down the road. The bread was too dough like (uncooked) not worth it. DO NOT ORDER HERE.

The customer service in the store is horrible. Everyone is rude or just ignores you except for the bum inside the store asking for money. The pizza is average and the subs are below average. I would never eat here again.

Good food, pretty cheap prices, gets ready quick, service was alright, they gave us military discount because my friend was in Army and showed his ID…

Had a cheesesteak and mozzarella sticks delivered the other day. Delivery was extremely fast, and the reason this isn’t a one star review. The food was horrible. The sandwich was soggy, the meat was poor quality, and the cheese was gross.

One of my favorite pizza joints. The crab pizza is divine (all their pizza is good), and their sandwiches are delicious. Not to mention I’m addicted to their fries and gravy. I’ve recommended this place to people and they aren’t ever disappointed.

Had a coupon for a free large with purchase of another large… employee said had to be picked up but no where on the coupon did it say no delivery

It was my first time eating the pizza here and it was pretty tasty, however the customer service is iffy. If I decide to have pizza or anything else from here I will physically go to the restaurant itself. First off, when I called I wanted a small veggie pizza but the guy on the phone said they don’t have small pizzas. Fine, no problem, medium veggie pizza. I also ordered a cheesecake. I was told 35 – 40 minutes. It came about an hour later – still not that big of a deal. The guy gives me my pizza and I ask for red chile peppers. The guy says he doesn’t carry any and that I need to order it with my pizza. The ‘cheesecake’ that I ordered is actually a gross Oreo cream cake? Yuck – where’s the cheesecake? Needless to say that was not eaten. Anyway, pizza was delicious but it was lacking that red pepper kick. I’m giving this place 3 stars and am willing to try again:)

Best Pizza i have had since I started working out here. I have a pizza bolis near my house in college park MD and the odenton store blows it away. It was good enough for me to write a review on here about and im a pretty lazy dude

The food is okay and pretty cheap. However I’ve stopped coming here because orders are always missing items. The manager speaks horrible english and makes it not worth the trouble to get the missing items.

Pretty decent pizza.

w. Ew. And more Ew. The worst pizza I’ve ever eaten. The cheese was the worst part. It left a nasty after taste that grew stronger with every bite, and the sausage was what I imagine eating silly putty would be like. The sauce had no flavor. With all this said the
way I will order from here again is if we have our own family fear factor event.