Prestige Wireless

The last review of this place was in 2012 and people tend to review more frequently if it’s something negative so I figured I’d post my experience with Prestige yesterday. I woke up to my Samsung Galaxy Nexus doing some crazyiness so I pulled my battery after that the phone would not boot up past the «google» logo. I tried pulling the battery mulitple times, fast boot, recovery mode, clearing the cache, and wiping the phone. Nothing worked.
I first went to Verizon to see what they could do. All they wanted me to do was upgrade my phone for an extra $ 10/​month for 2 years, $ 30 upgrade fee, and $ 99 for the phone itself. There was not way I was paying $ 370 for a new phone if I could possible get it fixed so I went to Prestige. The owner was going to attempt to reflash my phone and told me if it doesn’t fix there would be no charge for service. So I let him try it out. About an hour later he called me and told me he found a parts phone and whether or not I wanted to wait for the flash or he’ll just replace the motherboard. So I had him go ahead with the replacement since he was only going to charge $ 10 more than the reflash. About 4 hours later he called that the phone is good to go. So I got my phone fixed fast and for about the price of a new video game. Awesome service! Thanks Russ.

I thought the bad reviews were a little crazy then I dealt with this place. I dropped my phone off on a monday got told about 2 days. After calling everyday finally got my phone on saturday at 5pm. The owner went so far as to tell me he didn’t know if they guy that fixes the phones for him was even working on friday when I called in. Within 4 days the screen started to come unglued, took it back and 3 days later still no phone. Such much for customer service! UPDATE Took him a week to re-​glue the screen and when I picked it up it was still seperating from the bezel his reply — «thats just the way it is» I am like that would have been nice to know before I paid you $ 170 to fix my phone. «oh ok» Screw this place!