Access Medical Centers

While the care was decent (physician’s assistant BTW) this place totally scammed me out of my money. I got an email from my insurance and bottom line: I needed to only pay the $ 40 co-​pay and these people charged me the full amount! So now I sit here at 6:30 in the morning wondering how, IF EVER, this place is going to refund my money because they DOUBLE BILLED.
If you’re sick and need their services, don’t go alone.

If you have Tricare Prime insurance, make sure your primary doctor faxes the authorization before being seen.
I’m in Piedmont on vacation from Colorado, was exposed to strep throat and within a few days wasn’t feeling well. I called Tricare Prime, they told me my doctor needed to fax the authorization within 24 business hours of being seen, for insurance to pay to be seen. I called my doctors office, left a message with all of the information to fax the authorization.
When I got to my appointment, they have a sign that says they need the authorization from your doctor for all Tricare Prime patients BEFORE being seen.
I called my doctor in Colorado back and asked them to send it as soon as possible. I then asked the receptionist if there was any way I could be seen before the paperwork was received, I was told I would be billed if they didn’t receive the authorization.
Access Medical Center thankfully let me be seen by the PA without getting the authorization first. After my appointment, my doctors office called me to let me know they called Access Medical Center and the receptionist told my doctors office «don’t bother faxing the paperwork, we got it taken care of».
My doctors office knew that was not right and faxed the paperwork anyways.
My thinking and the thoughts of family and friends I’ve since talked to about this, we believe Access Medical Center doesn’t want to work with Tricare Prime, so they didn’t want the paperwork faxed and I would have been stuck with the bill.
I will say this on the plus side, once I was in the back and was seen, everyone there was amazing. I was diagnosed with strep throat and received the prescriptions needed to get better. Based on this alone, I would give 5 stars, but the Tricare Prime issue brings it down to 2 stars for me.
As long as I’ve had Tricare Prime, they have never denied a claim and always paid right away.

What a joke. Save your time and skip this place. I left mid conversation with the «Doctor» who was misinforming me and evading my concerns. I came in for simple testing and left not only with ZERO tests performed but feeling embarrassed and ashamed. Currently filing a complaint with the Oklahoma Board of Of Medical Licensure and Supervision. Absolutely shameful. Don’t go here.

Came in not feeling well. Kylie the receptionist was very nice and welcoming. Raul the nurse got my vitals. He was polite. The provider Lauri was awesome. She got me a prescription that helped with my cold and even made sure I got a coupon which saved me $ 15. I was very pleased with my visit and will be returning in the future.

Michael Thayer, PA-​C was great and Corina was awesome. Second time to visit and they got me in and out in 30 minutes. Will definitely use again.

Go elsewhere. Two hr wait WITH an online appt. what a waist of time… Only one provider today I guess since that’s their excuse. Two people have walked out since I’ve been here. No sense of urgency from the staff either. Kid with a sore throat so not a complex medical procedure. Come on!

Do not go here, and specifically do not bring children to see Michael Thayer. Absolutely the worse healthcare experience I’ve ever had.
Front desk clerk was very polite however she told me I would have to pay for the entire visit, even though my insurance co-​pay for urgent care is $ 40. They were unable to tell me the price of the visit until afterwards. I paid $ 117 for a strep swab, and less than 5 minutes with an incompetent PA. I was told «if my insurance pays (which I know it will), I will be reimbursed.» When? They don’t know.
My daughter’s provider was Michael Thayer, PAC. He did not introduce himself to me, or wash his hands when he came into the exam room. When he walked in, my 6 year old daughter was standing up and crying from the strep swab and a severe ear ache. Holding the ophthalmic scope, and with a stern look, the first thing he said to either of us was «you need to get on that table right now so I can look at your throat.» My daughter was scared and not cooperating but no attempt was made on Micheal Thayer’s part to explain what instrument he was holding or to even ask her what was hurting. After several minutes of him rudely threatening my daughter with statements like «if you want to get better, then you need to stop» and «you wasted your mommy’s time bringing you up here if I can’t do a physical examination.» (Mind you the rapid strep swab came back positive, so treatment would have be the same regardless of her throat exam). When my daughter did open her mouth for him to examine her, no praise or reassurance was given, he instead moved to examining her ears with her again kicking a screaming because he did not explain the procedure.
He told me we «well we are in the middle of strep season» and walked out of the exam room. Never providing me with an opportunity to ask questions or finish telling him the rest of her symptoms.
A few minutes later, he open the door and made a plus sign with his fingers (indicating that she was positive for strep throat) and then closed the door. After a few more minutes he walked in and handed me a discharge paper and walked off. Absolutely no patient specific discharge instructions were given (besides what auto populates in their EMR). With his back to me, I asked about her ears (her chief complaint) and about treating her fever.
In the past I have recommended this facility to several of my coworker (because our insurance covers visits). I am appalled by the care we received today, and will highly discourage anyone from going to any Access Medical Center location.
Access Medical Center should be embarrassed to employ a provider as dreadful as Michael Thayer, PAC.

The most expensive and unprofessional urgent care in OK. I came in and signed up to be seen by a doctor only to have the nurse up front try to sell me their version of insurance bc I do not have health insurance. After her 5 minute sales pitch she says it will save money bc what I’m there for (a sore throat) is going to cost me $ 300 w/​o insurance. I then asked how much they charge for an appt. Her response was that they do not have an appt. fee, yet charge based on the doctors recommendation of the level of severity for your case. I’ve been to several urgent cares and never has it cost $ 300. Am/​pm docs next door only charge $ 90 for an appt. and first choice on Britton was only $ 75. Of course tests will incur charges, but not $ 300 worth. I’m sure this place is fine if you have insurance but BEWARE if you do not… They are out to take advantage.

Dr. Welden was amazing! The staff was helpful, endearing and efficient. Wait time was next to nothing and I only had to pay a small co-​pay.
Way easier to go here for the small stuff instead of having to call a doctor, make an appointment and wait forever to see anyone!

This «Doc in a box» has a friendly staff and is close to the casa. I can walk in most any time of day if I have an ailment that I will actually seek medical attention for (which isn’t often)
Besides, getting in to see my general physician is like getting an invite to JayZ and Beyonce’s house for dinner. It can happen, but I ain’t waiting that long.
I could really have a problem and I’m not doing the emergency room shuffle unless I have parts coming off and it looks like I walked in from the zombie apocalypse, ya dig?
In a more normal scenario, if I’m dripping green mucous for days on end and the herbal tea, whole foods smoothies and neti pot don’t knock it out– I can zip in to the AMC and get a script for something that will kill the snot and beneficial intestinal bacteria in a 5 – 7 day swoop. Gives me an excuse to eat more FroYo.