Apple Store

Apple obviously has the best products but what makes them different is their customer service. They are always so helpful and then no line to check out. The person that helps you swipes your card and you are done. They are always ahead of the competition. And the penn square staff is amazing. Thank you!

Total Apple fan kid. I’ll admit it. I’ve read the books I’ve got all the hardware I teach my family how to use apple product I can take apart their laptop and put it back together. I love apple. And I casually insist that everyone around me love apple too. So when I took my mom to the store to pick out an iPad for my sister, it really really sucked for us to walk in. Look around. Form some questions about technicalities only to have literally no one ever even greet us. We stood around for 15 minutes because we know it can be busy (even though it was the slowest I had ever seen it) when we finally caught someone’s eye we asked if we could get some help as we wanted to buy an iPad. The two guys stayed talking to each other while staring at us. I really would laugh at how awkward and terrible that sounds but alas. I lived it so you can laugh for me. We stood in shock for a minute. Then we walked through the store… And then all the way back again looking for anyone to help. as we walked back a lot of people were already talking to someone but the two guys were cleaning the iPod based transaction thing they use, they looked up for a minute to watch us vacate the store and looked back down. I guess they went ahead and hired *anyone* for the Christmas season in order to make quota instead of people that understand their job is to help the people that are going to buy the product. Not gonna buy from here

I entered the store, 3 employees standing near entrance, no acknowledgement of my presence!
I went in to buy a Airbook notebook. There are no prices on anything in the store!!! Is this a new policy for Apple?
I am an older man, walking with a cane, wearing a baseball cap, I suppose I didn’t look as though I could afford anything & wasn’t deemed worthy of their attention.
I will order online now, although I had a few questions
If this is the service they provide, I may have to rethink the 3 iPhones I was going to purchase at Christmas!!!

Had an appointment scheduled today and drove 1 hour ONE way to get my camera fixed because of an Apple recall. Not only did they not have any cameras to fix my recall for which I drove 1 hour for my appointment, they didn’t offer any kind of apology. I would plan a little better for people that have an appointment scheduled all week with your store. Pretty poor experience. Was going to buy an Apple Watch as well today but not now!!!

I have mixed feelings about apple and their stores. In one hand, I am always treated nicely by the employees and I like how visually appealing the stores are. In the other hand, the «innovative» products they come up with are super extremely highly priced and this particular store is always crowded beyond belief.
I think they really have mastered the checkout process by making it easy and simple. You see something you like, you find someone with a blue shirt and a fancy looking black iPhone… And they’ll check you out in a heart beat.
I also like the e-​receipt idea. I wish more stores did this w/​o bombarding my email with spam.
I also wonder how many people really buy the non-​Apple products they sell at this store. The prices are stupidly high. Also… When you want something now, which is the main reason I would go to a physical store, hey usually do not have it in stock… Why???
So, 5 stars for quality, 5 stars for customer service, 1 star for pricing and 2 stars for product availability

I’ve had two encounters with this store. First, went in to purchase an iPad and was split between an iPad Air 1 vs. 2. The rep inside listened to what I’d be using it for and actually recommended the cheaper option. I was in and out in less than 30 minutes with great service.
The second time I had an issue with my iPhone being unresponsive. A rep quickly ran some tests on my phone and told me the issues and what my options were. They provided me with Verizon’s help hotline and I was went a replacement phone 2 days later. Again, high-​quality, fast service. Can’t say enough about this store and workers.

I made a 1:30 appointment to get my iPhone 6 plus screen repaired. It was hard to find parking so I was running a little late. I finally got to the store around 1:50 and they still honored my appointment. I got right with the a «Genius» :) Their machine that helps set up the new iPhone screen was down so they gave me a brand new phone. It still has the original 1 year warranty on it. I was so very happy with the swift and thorough service I received. If I ever need assistance with any of my apple products this will be my first stop.

I went into the apple store for the first time on my birthday and I just wanted to purchase a purple ipod. I was told that I had to get on a waiting list and it would be 15 minutes. It was my birthday and I had plans. I just wanted to buy an ipod. It would have been my first. Why can’t someone walk into the store and purchase something? I left and spent my birthday money on jewelry instead.

We have been coming to this Apple Store and using the Genius Bar for a little over a year. We’ve came here for help with our phones and laptops several times. Each time we’ve been well taken care. Friendly employees hat smile and greet you right after you walk in.
There are tons of employees working around the clock daily. Which is great because this place is insanely busy. It is definitely well organized and managed.
Tip: make an appointment online if you need repairs or want someone to look at your items. Then, show up early and check out all of their new stuff and variety of accessories.

Never not busy.
But truly, you will always go and want to huddle in a corner if you have any kind of social anxieties. If this is the case for you, pop a Xanax or two, you’ll need it.
We are fortunate to have an Apple store in a pretty decent location in OKC (rather than having to drive hours away). I’d want to give this place a 3.5 because of the busy-​ness (or business) but because there are only 2 in all of Oklahoma, it makes total sense. What’s also good about the location is that if you do have to wait for services, you’re not bored standing at one of their laptops, but can wander around the mall for an hour or so.
I have never had a bad or unfriendly, unhelpful experience here and the staff is always ready to go and enthusiastic. As expected from anything related to Apple, it’s very clean and bright inside. All Apple stores will have slightly-​more-​than-​average prices on accessories and programs, but that’s the price you pay and it’s expected. They typically have really good deals for students, especially around summer time, watch out for that.

For such a crazy busy place, they sure do a good job taking care of everyone quickly. I don’t think I could ever work in such a crazy busy place, with so much activity, much less be able to listen to customers and figure out their issues.
Today both a manager and a staffer helped us with Mr K’s iPhone 6. They did a great job, quickly and efficiently, even though it was a zoo in there. In fact, the guy told us it really wasn’t that busy. But they really do a great job and seem to be especially kind to older people, which is cool.
I’m taking off one point because I feel like these stores are designed to be loud and distantiating, and I also feel that it can be hard to figure out where to go when you’re ready to check out, there’s really no good place to queue, and you don’t ever want to interrupt someone who is busy with another customer, so you can kind of end up just standing there like a dummy.

Kellie helped us find and purchase everything we needed! She was incredibly helpful and intelligent!

Save yourself the wait & make an appointment at
if you need your device fixed! Always remember to back up your device before you come in, as Apple is not responsible for lost data.
This place is always busy, but don’t let that deter you! The whole staff in incredibly knowledgable and eager to help. The selection of accessories for you Mac or iPhone is very broad and there’s always something for anyone.

My phone had an accident. Well, to be fair, I had an accident and my phone suffered. It limped along for a month and then started to act up so I made a genius appointment. I’m always shocked how this store can be so packed all the time: Monday mornings, Thursday afternoons, and of course on weekends it is a total zoo. Equally shocking is how it never seems to bother the staff: they are always cool, calm and collected in the chaos. Given the craziness, the appointment is a must. Making it is easy and in my experience they are always ready when they say they will be. My genius was Mac (seriously, if you’re a dude who likes Apple products and your name is Mac, you would have to work at Apple) and he was super helpful and didn’t talk down to me although I know he knows more about Apple products than I could in a lifetime. It was actually a software issue and he fixed that quickly, but we did run into an unexpected issue with the touch ID thanks to said accident. That issue took a few more geniuses, and it would require a new phone so I said I could do without, but in the process I was able to visit with another team member who educated me on Apple’s replacement policy and protection plan vs. my carrier’s insurance program. It was very helpful for future purchases and I appreciated the extra time they both took to help me.
Would be 5 stars except for 2 things: 1) the chaos puts me on a little bit of sensory overload and the eclecticness of the clientele feels a little state fair-​ish and 2) maybe due to #1 or the sheer number of young dudes who prefer to play on their Macs in lieu of bathing (seriously, I knew an Apple store manager who said that’s an issue with their staff) but for whatever reason the store sort of smells like a foot and I could do without that! But all in all, a great experience and I so appreciate their help!

The first time I went to this store I saw a line out the door about 30 – 40 people deep with the inside of the store looking like an absolute madhouse. So I figured okay I guess I just need to schedule an appointment no problem. I scheduled an appointment, and I’m in minute 45 past my scheduled appointment.
It’s not the products or the staff, apple has an excellent product and the staff seems helpful. The problem is apple has one store in the entire OKC metro for arguably the most popular brand in the country.
If you need help with your apple product here, be prepared to wait, even if you scheduled an appointment.

How can I not love the Apple Store? My biggest problem is we are totally due for a new kick a$$ flagship store like everyone else.
You can’t really say much about Apple Stores you pretty much get the same experience every one you go to. I have been to a few internationally and it’s like walking into the same store no matter what continent or hemisphere you happen to currently occupy.

Excellent service, what can I say? Only thing I don’t like is having to make appointments and the high cost.
For the most part, the Genius Bar and 1 to 1 etc. are very helpful.

I’m really torn about this review. I love all my Apple products. My iPod, my Apple TV, the iPhones I’ve owned, the iPad that I used to own before it’s demise and of course my Macbook Pro. Unfortunately I do not like the charger for the Macbook, and the customer service… I barely give it a «so-​so», which is sad because of all the Apple stores I have shopped, this is my least least least favorite. The one back home was AMAZING. The stores in SLC, and KC fantastic!!!
In June or maybe July — my charging chord quit working. It looked perfectly normal, but would no longer charge my laptop. I took it to Apple and the customer service guy said «Meh, it happens». I told him that it was just purchased within the last year, yet I was charged for a new charger. Last week, same thing… except the customer service guy said was even less enthused. I told him I had just purchased the charger over the summer but it would no longer charge. His response, as he was ringing up the new charger? «Oh that sucks»
So, in the past year (ish) I have purchased not 1, not 2 but 3 new chargers for my laptop. 3 chargers!!! In all honesty, that is ridiculous! Basically in the past year I have spent over $ 250 on chargers for my laptop, and the attitude from the Apple staff, which comes across like «haha gotcha» is like salt in the wound.
In the next 6 months I will be in the market for a new laptop and possibly desktop as well. While I have been a loyal Apple customer, I am considering other products, simply because I shouldn’t have to purchase charger after charger, after charger.

I love Apple. There really isn’t anything I don’t like about Apple. I think their prices are fair, their customer service is exceptional, and their geniuses are geniuses. My latest visit to the Apple store was one that I didn’t want to have to make, but after three years I had a problem with the screen on my Macbook Pro. I made an appointment (it was around Thanksgiving) so I had to set one for three days out, but when I went in the next day I found a slot open and took it.
Once I came into the store, I was checked-​in by a very nice Apple employee and shown to the back where the Geniuses were. After talking to the Genius about the problems I have been having, he quickly diagnosed the issue and let me know of my options. He said that I could either have it fixed in the store for 735 dollars or I could send it into Apple and they would fix it for only $ 280. On top of that, I told them that my battery was also going to die and how much extra it would be to fix it. The Genius told me that Apple will fix everything wrong with my computer for that flat rate no matter what.
That is why I love Apple. Sure it cost $ 280 to fix it, but it’ll last me another 3 – 4 years if not longer. They will make my computer run as new. Apple gets five stars in my book and I will be a fanatic for the rest of my life.

Apple may be reading Unilocal reviews. What the what?
They did not waste any time in making me eat my words. What’s really amazing (and/​or creepy) is that I actually didn’t complain at the store or to their customer service department. I came home all mopey and wrote a Unilocal review. And then the store manager calls me to tell me that they’re going to replace my charger. For free. Granted, it could have easily been their realization that my defective charger wasn’t a warranty issue (like I was hoping they would realize), and they chose to replace it because of that as opposed to me being all Sad Panda about it on Unilocal.Either way, things worked out well and my faith in Apple’s customer service is renewed a little (lot. It doesn’t take much).
Touché, Apple Store at Penn Square Mall. Touché.