Chili’s Grill & Bar

I love Chili’s! When we first entered, the host/​greeter person was dusting. I was pleased to see the employees keep the restaurant clean for the guests. Our waiter, Austin, was the best! He knew all of our needs and was very nice to us! We forgot the birthday card at the table but Austin went beyond and above to help us by finding us outside to return our card. I will definitely return next time we visit with family in the Oklahoma City area.

This is the worst location I have ever been to. I have never gotten a completely correct order from here. Wether we are dining in or getting chills to go, something is always wrong. There are only 3 of us. It should not be that difficult.
Then, every single time the order is wrong, someone acts like it is MY fault. Like I am ignorant. They are very rude. Each time I have been very nice about the situation and it’s like they get progressively worse about how they handle it.
Most recently, the manager said, «I don’t know what you want done about it. I guess dine in if you want it fixed. Or go to a different restaurant.» Thank you, Sir. I will go to a different restaurant. And I hope anyone reading this review will as well.

I’d normally give chain restaurants 2 – 3 stars for food because it is usually pre-​cooked and frozen, then give extra stars for great service and other things… but at this location they have the worst service. Long wait times for food and servers disappear for long periods of time, if you’re lucky to ever get one. Suzy is an awesome server though– she’s the only one I can say that about and we’ve been there SO many times. We are always seated very quickly because every time we go it’s usually just moderately busy. We have walked out three times before even getting our drinks due to never even meeting a server after nearly 10 minutes of being seated each time. Extremely disappointing, especially when it’s hardly busy and several servers walk by just to go join the group standing and talking in the kitchen within view of you. Management is clearly a big issue here.

Decent service & food. Typical chain restaurant. Typically consistent quality. Nothing to write home about.

Good food, slow service but it’s lunch. Note to management. When your patrons are ALL wearing their coats, it’s to cold. Put some heat on.

Chili’s is great! I am a fan because I get the same thing every time and I love it every time. Unlimited Soup and salad.
From Chili’s Menu:
Bottomless Soup & Salad
Unlimited refills. Choose any of our delicious soups & a house salad. Served with warm tostada chips & fresh salsa. (In-​restaurant only.)
Chili extra, After 4 p.m., add 2.00
Their chips and salsa are really delicious. We also are huge sweet potato fans and chili’s sweet potato fries are the best.
I highly recommend the soup and salad meal. It is the best!

Every time I go to Chili’s, the food gets worse. The service is not any better. We get seated in the bar area and then we feel ignored. They keep changing the menu when it was better before. We have given Chili’s way too many chances and we are done.

To be honest, I am not one to dine at a chain restaurant but I was invited to go to this particular Chili’s. First and foremost I know that any chain restaurant isn’t going to be great whatsoever so I didn’t have any expectations of this place.
The service was horrible, management was unprofessional and the food… let’s just say the food is in comparison to something you’d expect from a disgusting fast food restaurant. (Very salty, tasteless bland and cold)
If you do decide to eat at this particular Chili’s I suggest walking by the kitchen which is on your way to the restroom and glance in, it had to of been one of the worst filthiest restaurant kitchens I had ever laid my eyes on.
I grew suddenly ill after eating here and I think it is possibly E-​Coli (FYI I am in the emergency room now) .
You’d be better off eating at McDonald’s (I hate McDonald’s) compared to this place.

I normally love Chili’s but this was some of the worst food I have ever had.
First mistake — waiting 10 minutes for a drink then taking another 5 – 8 minutes for a tea. My father got his beer but the waitress forgot about my tea and his water.
Second mistake — our appetizer also took entirely to long. (Chips and salsa). Do you see a trend happening here?
Third mistake — my salmon came out overly cooked. I’ve had salmon patties that had more moisture than this filet. Also the steak that was ordered medium rare came out well done. No manager came around asking how our food was cooked. I had to wait another 10 minutes for my waitress to come back so I could send the dish back. I asked for them to take my meal back and I did not want another. We were ready for the bill.
Last mistake — we were waiting for our waitress to come back with our check, but she came back with a plate of re-​cooked food. Unacceptable! We wanted our check so we could leave and go somewhere else.
We will never be coming back

I have been here twice. The first time I had very fast and friendly service. Impressive service actually. I tried the trio sampler with egg rolls the chicken fingers and the sliders. I did not like the sliders but everything else was great! Drinks were strawberry lemonade which was really tasty (I had ordered the raspberry tea but was turned off by it and sent it back for what my bf was having — a great move on my part) I also had the quesadilla salad and I found it to be really tasty! I had another salad before (The Santa Fe) but that was just way too spicy for me. This was perfect!
The second time I was here was okay, service was not great but decent. Food took a while to come out (we did the sampler again but the potato skins instead of the sliders cause I thought the sliders were really bland and dry) and not even 8min after it came out our entrees arrived at our table (I hate that!) so it was kind of awkward shuffling food plates around and the server kept coming back asking us if everything was okay, she slammed down drinks and moments later came back to ask how things were… after the 5 or 6^th time it got annoying! Needless to say her tip reflected our service. I tip well so she got an average tip that day from me.
Overall the place is clean and food is good. I, unlike the other reviewer, happen to really like their food so I am reviewing it all and happy to do so.
Side Note: The bathroom was dim the 1^st time I came, this time it was nearly dark so I commented to a guy who works there and they did fix the problem cause when I was about to leave I used the restroom and it was well lit so if you have a problem — address the staff so they can fix it, it looks like they have no issues doing so.

Cutest servers in town lol

The food was basic chilis. I am not a chilis fan but that is what the majority wanted. I think their food is sub par, even on a good day.
The service at this location was also not good. The waitress took about fifteen minutes to cash us out because she was confused about splitting up the check and coupons and idk even what all the problems were. She was a little slow and forgetful. Definitely not impressive service.
I normally avoid chilis like I avoid roaches but I was stuck this time. However, this location was even more sub par than normal chilis.