I Fix Phones

I took my daughter’s IPhone 6plus to the south shields location the day before Thanksgiving to have the screen replaced. She had broken it about a month earlier and I wanted to get it repaired before the holidays. I had 3 other Apple devices repaired at a different place but they closed early that day so I just stopped in to I Fix Phones. The first thing the tech says is «we don’t have the screen here but might be able to get it from our other store» I said ok but questioned why they wouldn’t stock screens for one of the most sold phone on the market. Anyway I had them replace the screen. About 5 hours later I called, because they didn’t and it was ready. Although the screen was broken the phone functioned perfectly for about a month. When I picked it up it worked. However, by Thanksgiving afternoon it was freezing up and not working at all.
So, since it was under «warranty» I took it back. A different tech was at the store and has I am explaining the situation to him, he yawns and then again. And says’ «well maybe there is a speck of dust of something in the connections» he tells me he can take a look at it. So, about 6 hours later I call the store because they don’t call me and he says it all good. I pick it up and it works, until that evening. The next day I stopped by the north McArthur store. The tech that worked on it the first time was there and he of course had no answers but said «we can take a look at it» hours later picked it up, working again for few hours. I went back to the store again and this time the owner happened to be there and he and I talked about it. He tells me that sometimes there is a small connection that sometimes gets rounded when not installed just right. By this point HIS techs have looked at it 3 times and still not working. So, he is going to look at it. He does call me back, after again many hours and says it looks like that «connection» wasn’t just right and its good to go now. I said great, picked it up and this time it worked for about a day and half. At this point I have wasted about 2 weeks back and forth now 2 different stores 3 different supposed trained and skilled «techs». So I called again and the owner informs me that I am lucky because the vender he uses will exchange and warranty the screen. He offers a warranty but I am lucky. But, it has to be ordered, again why don’t they have any inventory for the bestselling phones in the country. So, 3 days later I take it into the North store, the lady at the counter informs me that they are expecting a shipment today but its not in. I called the store later the owner tells me that they will take the screen to the south store since I work south as a service to me. Of course I had made no less than 5 trips to their stores at this point but ok. Couples days later I take it in and they tell me they are going to replace it and all is good. About 2 days later the problem returns but this time it is actually worse. So again I call the store this is on a Saturday morning, the owner says «uh well I can look at it again but if we have to replace the screen again we will have to order that so you can bring it in and I will look at it but can’t really do anything other than that» again no inventory.
I had enough I took it to another store, a competitor of theirs that had repaired 3 Apple devices for us just this year and all working great. Fixed in less than 2 hours and it still works great. I went into the north store that next Tuesday the owner wasn’t in. I went back on Wednesday he still wasn’t in but the guy at the counter gave me his number. I called and left a voicemail, no return call. I called him again several hours later, no answer no return call. I called 2 more times no answer or return call.
That evening around 445pm I texted him, he did reply. Says he didn’t recognize my number so he didn’t answer the call. I explained the situation and requested a refund of only the money I had paid for the repair. I asked if we could talk by phone he replied «no he was doing something». So we had a text conversation lasting about an hour. He said over and over no refunds, Sorry. That I took it to another store therefore I voided his warranty. His warranty was of no value since it had been back to his stores no less than 5 times for repairs and they say a second screen but they fail every time to fix it. He just keep saying «Sorry no refunds» like he had rehearsed it and had said many times, that I should have let them fix it. Of course I tried to let them fix it many, many times.
These guys have no idea what they are doing. They use bad venders for their parts and their «techs» have no clue how to make the repairs. I am only thankful that I took it to a shop that knows how to do it right before «I Fix Phones» did some damage that couldn’t be repaired.
Would not and will never do business with this company again.

Excellent service! She fixed two problems on my iPhone that I had previously been told were not easily fixable by places I had considered reliable. The best part was that she found out the parts did not need to be replaced and ended up not charging me for them. Price ended up being less than half what I thought. Clearly knowledgeable and very fast service. Trustworthy and some of the best prices I had seen when I was shopping around. The French bulldog in the store is adorable as well.

Couldn’t be happier! Friendly, fast, professional service. Topped off by the best price in town.

This was a VERY pleasant experience. This was great customer service and the repair was done quickly and for a very reasonable price. The accessories are reasonably priced and they provide guidance without pushing you toward the most expensive solution. I would recommend this place to all my friends.

FANTASTIC Customer service. My first visit was a few months ago (the first time I broke the screen on my phone), I had attempted a different repair shop near my home and was greeted with a «take it or leave it attitude», NO, THANK YOU. I decided to try I Fix Phones LLC after a friend referred me, and received stellar customer service and my phone was fixed on time, as promised. I recently broke the screen on my phone (again) and the extra travel time in order to get good customer service, was completely worth it.

We have used this place many times. Great work, affordable and trustworthy! He even let me bring my dog into the store while hi fixed my phone so it wouldn’t get cold! Will always make the drive from Edmond to use I Fix phones!

Great customer service! Was very friendly and personal over the phone. The quickest and cheapest place I’ve found in the metro area. I had my home button replaced and the worker made sure of my satisfaction and even tweaked the home button for me until it clicked perfectly. The owner is a nice guy and handles phones with care and is super quick.

Awesome service and quick turn around!
The charge port on my iPhone was broken. They were able to fix it in about 20 – 30 minutes. Even tested the mic afterwards to ensure it worked as well.
The staff was very friendly too! Can’t hurt they had a friendly dog hanging out inside the shop.
Definitely recommend!

I have had three different devices repaired (broken glass– teens! Ugh) by I Fix Phones. They were called IPhone Repair Shop previously– when they had kiosks in Quail Springs Mall and Sooner Mall.
I was really glad to be able to use this kind of service, because IPods and IPhones are so expensive and I don’t usually purchase the insurance plan from Apple.
The repairs have been reasonably priced– wayyyyyyy less than replacing a device!
The people who own the business are very professional and I never felt like they were «shady» like some businesses seem. They are helpful and friendly and every time they have made me a promise or even an «estimate», they have come through for me. I will keep refusing the insurance from Apple and I know that if I need repair, I will call I Fix Phones with no hesitation!