Steak ‘n Shake

PLEASE GIVE YOUR RESTAURANT A DEEP CLEANING!!! Great service good food.
Me and my two boys had just left White Water Bay and were starving. We used to live in Tulsa and the Steak N Shake there was one of our favorite places to eat (cheap, yummy, fun for the kids) so we were excited as it had been a while since we’d been! As soon as we walked in and I saw food on the floor at the hostess stand… which forced me to look around at the rest of the restaurant, i thought this was a mistake. The floor is covered in food and filth. Every single table has food under it. Now it was 1:30 in the afternoon so I’m sure the rush had just left but it was really unacceptable. The floor looked like it hadn’t been cleaned in weeks! The light hitting just right under the booths across from us showed disgusting grime that surely has been there for a very long time. If my kids weren’t so excited we would have turned around and walked out the door. Thankfully the waitress was super sweet, the food was yummy, and God answered my prayers and we were spared food poisoning. This place needs a deep cleaning to go along with the food and good service. Gave 3 stars because really the only issue was how dirty the place looked.

Nice ambiance with the décor and music taking you back in time. Our waiter sat us down at a dirty table, which he hurriedly cleaned and passed out the menus. Next, our waitress was right on time to take our orders. I really appreciated the quick service. It didn’t take too long to get our orders. though my brothers and I was switched and although the food was good, it was a little cold. The shakes are fantastic and they do have a great price!

Pretty cool fast food joint, it looks badass on the inside! I was shocked when I first tried this place because they have a staff waiting on every guest. The food is great, and service is wonderful.
Their burgers are delicious, fries are good the way they are. I’ve tried the different flavors and they’re not all that great. Milkshakes are yummy. It’s a good place for a quick bite that doesn’t feel like crappy McDonald’s.

I haven’t eaten here in a long time but it seems like the burgers shrunk some. or is it my imagination? We got a triple with cheese, a triple with cheese, no veggies on it and a portabello and swiss. They were just ok, and small and two out of three of them were wrong. How hard is it to make a burger without any modifications to it?
The chili was weird. I don’t know how else to say it. Besides it being mostly beans, it had some kind of weird thick disgusting sauce. Not like any chili I have ever had before. It didn’t taste like chili at all. It was actually kind of nasty. Their creamy coleslaw wasn’t really that creamy. It could have used more mayo mixture so it wasn’t so dry.
The parmesan fries didn’t have much seasoning on them and the cheese fries were just regular fries with a tiny cup of cheese sauce. I know when they put the cheese sauce on them, it has a lot more than what that cup can hold. They did give us an extra chili cheese fry because they messed up and made two instead of just one, but it didn’t do us any good since none of us liked the chili anyway.
The shakes were good. We got a birthday cake shake, a salted caramel shake, and a fudge brownie shake. The birthday cake is advertised as having moist, yellow birthday cake in it but it didn’t. The shakes were the best part of the meal though.
It will probably be a few more years before I go back again.

Great service, food was good, and price is right. Loved the whole experience. Had the chili Mac and sliders, came with cheese, onions and sauce. Finally had the indy 5 way chili.

It has good food and atmosphere, but the service is a little sloppy. Could be better. Need more water.

Not sure about so many negative reviews. My recent visit was a two-​fold positive experience. The Steakburger is the best fast-​food-​franchise burger around, and the service was beyond friendly. It was not terribly busy in the late afternoon, and maybe that’s a contributing factor. I’ve only eaten there 3 times, because of the distance from my home in Moore. But, each time, the food has been consistently good. The quality of service, not so much. All-​in-​all, a very good burger, especially at the price.

This place has gone down more and more with each visit. Customer service is absolutely terrible. We had to wait for our shakes for over 30 minutes. As well as the waitress would not look at my mom when she was ordering her food but instead would look at my dad. Not so mention the fact that my mom found a hair in her burger and we asked the waitress to get the manager and waited forever. Finally when the manager comes out she goes to the wrong table! Eventually she comes over to us and we voice our concern and she doesn’t even seem apologetic or anything. Terrible, terrible experience.

This place didn’t even deserve 1 star but its the only way I could post anyways this place has the worst employees I’ve seen no customer service whatsoever if you don’t like this kind of work don’t do it its not the customers fault ur life sucks !!!

Nothing but city trash employees! Talks trash about the customers. Ignores you if you ask for anything. Food is decent sometimes shakes come out warm. I’ve seen the cook with his hand down the back of his pants. Beyond gross will never come back. $ 15 dollars an hour my ass!

I grew up with Steak ‘n Shake so am very partial to it. Was promptly waited on. My food came out quickly. I had to ask for my shake one time after ordering it, but it was quickly made and brought to the table. There only appeared to be two wait staff. The rest of the crew was behind the counter st the grill or working in the drive thru. I have been to this location in the past and it was not good. Today, the staff reversed my feelings on the location. Well done.

This is the classic burger joint everyone knows. We have frequented this location for a few years now after being introduced to S&S on vacation. We have tried several menu items and like the value (always use a coupon from the mail or paper). The food seems to be consistent, although chicken strip size and the amount of fries has diminished in the last year. This location seems to have a big staff turnover, and sometimes the wait is long.

Gave this place two opportunities to have a better review, but they failed.
First experience– 8pm:
Guy at the drive thru window was very rude. They hardly let you finish ordering before they chime in with an «I hate my job tone» asking if there is anything else you need. Perhaps they should wait until the person is done speaking then they would know.
When we got to the window, the guy acted like it was a hassle for him to take our card, not wads of ones or other bills, but a plastic card, and then carelessly handed our stuff out the window. I ordered a cherry limeade and when I took a drink it was like they forgot to add the sprite! So we went through the drive thru to have them fix it and again, the guy had an attitude. Our fries were stale and cold. Our burgers were less than desirable.
Tried again today, about a month later. 1pm
Decided to give them another chance and figured since it was busy but not extremely busy that I might get fresh food. Nope. And once again the kid at the window didn’t say anything, nor did he ask me if I had blah blah to make sure it was really my order, I had to ask. And he then basically shoved the bag in my face. Once again, my fries were gross. Very stale, had to add some salt and pepper to get any kind of flavor. My burger was super greasy. I asked for it to be without mustard and I got mustard. The pickles taste weird too.
So overall, a crap place. I wouldn’t recommend it.

Not recommended at all. McDonald’s is way better than this.
Very dissatisfied

Stepping in to the place around 9:30, they were cleaning while we ordered and ate, but I had no problem with that. The place just feels greasy, so clean away. The staff cleaning at least asked if it was okay to continue around us. No problem.
Once the food came (BBQ burger and banana/​strwbry shake), we dove in and found the food to be tasty even if the presentation was somewhat below typical greasy spoon style. So, the burger and shoestring fries tasted fine, but the shake really shines here. Big chunks of fruit clogged the straw despite its larger diameter. Go to the elongated spoon and you’ll be fine.
We found it amusing that the petite and bouncy waitress kept checking on us every three minutes to ask if we needed anything else in a high-​pitched voice barely within the human audible range. We enjoyed her spirit even if we could not hear her.
All in all, better than typical fast food chain eats and the shake was a pleasant surprise. Would eat again, and I don’t prefer fast food much.

Just got here yesterday and it was really a fun day.
Ordered the garlic bread, it was really good. I had a lot of garlic burgers before and this one is one of the best. You can also have herb fries here, love how cook this one.
They also got a good place.

I stopped here for lunch at about 2:30 pm, and the place was dead. I noticed an inordinate number of employees there, 14!!! that I could count, including the manager. Good right? Not exactly. Of course I thought that 14 employees would assure good customer service for the 3 customers including myself. In actuality the over staffing caused small groups of employees to huddle and gossip instead of working. To make things worse, the asst manager continued yelling at the employees across the restaurant instead of actually speaking to them and getting them to work. It was a crap show.
The food at Steak and Shake is one of my favorite fast food places but this place was a zoo! And not in the cuddly animal way.

Someone call the Health Department…
This was the filthiest restaurant I’ve ever seen. The bathrooms are a health hazard, and the dining area is not much better. And, our waitress had a bleeding scab on her face and snorted and sneezed all over us while she took our order.
I’m not sure if I am more disgusted with this restaurant, or the OKC Health Department for allowing a restaurant to stay open that is this filthy.

It was okay, until we got our food.
the worst food ever… tiny burgers… matchstick fries… that were not good… &
my husband had hairs in the middle of his plate!
Nasty!
We had it sent back… barely offered an apology & took nothing off of the check.
If there is any upside to eating here… it would have to be, that you don’t feel stuffed when you finish.
cute building
bad food
terrible manager

Great cheap food and our waitress was such a sweetheart I usually drive through but today I wanted to dine in and glad we did :)