eTech Parts

eTech parts, though they mean extremely well, and are mostly all very nice people, is not so much of a parts company, but more of a parts sourcing company. They source parts in from China (and possibly other locations), and resell those parts. The problem with that, is they do not have people at their locations that test the parts they’re selling to people (or repair companies). I own one of the highest ranked, most popular national mail in/​business iOS device companies in America, and have used eTechparts on and off for 4 years, and in that time, I have gotten A LOT of bad parts, that cost my company a lot of money, induced customer headaches, technician headaches, and as a result, owner headaches.
These days, I use them when I have to, and not because I really want to. I would caution any repair company from buying parts from these people, unless you fully understand that you will likely incur lots of lost money and other costs associated with overnight shipping new parts in replacement for bad parts. They’ll refund or give you store credit on parts that were bad, but you lose out on a lot of money in the meantime. You should also fully understand, as a repair company, doing business with this company, that their defective rate is a lot higher than they claim it to be. Over the years, in certain months, their defective rate has been over 25% with parts they sold to my company. That’s completely inexcusable, whether or not it’s their vendors’ faults.
On many occasions, their staff DID NOT know the difference between a good quality after market iPad digitizer, and an original quality iPad digitizer. And they’re selling them to legit corporations? You do not sell a product to another enterprise not fully having the capacity to differentiate between types and quality of product.
On many occasions, we’ve had to order daughter boards for iPads. Actual daughter boards, that require lots of labor time to replace, and in these said occasions, we’ve gotten MULTIPLE BAD DAUGHTERBOARDS in a row. One is bad, we overnight 2 more, they are bad. Customer waits days to get their device back, we lose money on constant overnight shipping, and for returns, we have to pay for shipping the defective parts back to eTech. It’s basically preposterous to any conscious entrepreneur keeping track of their weekly balance sheet, expenses, and loss.
I want to be clear: Sometimes, their parts are top notch, and there are little problems with them. But a great majority of the time, they are not, and you will likely experience continued problems if you work with this company for any appreciable amount of time. They’re all very nice people, and all mean really well it seems, but meaning well, but not being able to deliver on a time sensitive, company success dependent product, DOESN’T CUT IT, in the business world.

I’ll keep this simple. I purchased an iPhone 4 LCD to replace the broken one on my phone. I damaged the replacement while trying to undertake the repair. eTech was very gracious in working with me by offering a partial refund. It was far more than I ever expected since I was at fault, not them. That’s the kind of service that keeps me coming back.

I must say that this place is a little tricky to find. It’s not in an area that the general public can just spot on a busy intersection. That is the reason that I am writing this review. This place is awesome!
The owner is a recent acquaintance of mine and specializes in selling genuine apple parts for anything from macbooks to imacs, ipads, ipods, and everything in between.
I was able to purchase my incase for my macbook pro from his store. I believe he does more online stuff, but it’s cool to check him out at his location as well.
If you ever need an apple part, this is the place to go.