Talk about horrible customer service and unqualified techs! How would you charge $ 75 an hour for work that you have no idea how to perform. HERS sucks BIGTIME. Between the time wasted waiting on them to return our property and the exorbitant fee that they charged to BREAK our stuff even more, we could have just went to a big chain and got it done right. They are a horrific example of supporting small business. Go elsewhere my friends and save your money, time and patience.