Can I give 10 stars? How about 20? I just bought a WONDERFUL flute from this awesome business. What I got is a vintage instrument that LOOKS and PLAYS like It is BRAND New– the average pawn shop would charge significantly more for a dirty, dingy, unplayable instrument of the same make and model! PLUS I am allowed to return it, with no hassles, if it doesn’t suit me!!! I’m certainly keeping this shiny baby, however. HONEST, FAIR, CRAZY cheap on price, Plus an AMAZING craftsman, is Bob. And no, I don’t work for him: I’m a customer from California. PS: This business makes the online buying sites, as well as the ‘Big Box’ music stores in my ‘neck of the woods’, like Sam Ash and Guitar Center, look very weak, by comparison. PPS: even the CASE looks new(!!). Wow!