Capital Collision Center

So if it weren’t for that fuzzy four legged grass muncher I would have never had the opportunity to write this review. The folks at capital collision were very informative as the repair process unfolded. They got the estimate done quickly and worked with our insurance company to ensure our nearly totaled car was fixed. It came back to us in excellent condition. They did a great job. Communicated any troubles they came across and really made it a painless situation. Thank you all.

I hesitate giving a 5-​star rating, because someone reading this might think I’m a plant. I assure you, I am not. This IS A 5 STAR shop.
I was with my buddy at Capital Collision Center when he got the repair estimate for repairing the body damage to his Nissan Leaf. Jeff prepared the estimate, which was accepted by my friend’s insurance company. I was impressed by Jeff’s professional, yet friendly attitude. I was also with my friend when he picked up his Leaf after the repair was completed. It was impossible to tell there had been any damage. Jeff took the time to go over almost every detail of the repair process.
Not that it has to do with the quality of their work, but I make note that the business office at Capital Collision Center is professional, clean, nicely decorated and has an accommodating waiting room. The receptionist has a very pleasant, helpful and cheerful attitude.
When my GMC Safari van suffered hit-​and-​run damage to the rear quarter panel in a parking lot, I went to both Capital Collision Center and another well known local body shop to get repair estimates. Both of these facilities were approved by my automobile insurance company, so it was entirely up to me to decide where to take my van for repair. I decided to use Capital Collision Center under the watchful care of Jeff.
During the entire repair process, I was given play-​by-​play text updates. While CCC needed a few extra days to get parts, there were no unpleasant surprises. When I picked up my Safari not only had they repaired the damage to ‘as new’ condition, they had also repaired a scratch an no additional cost. In fact, there were no hidden or additional costs for anything.
FAR ABOVE AND BEYOND:
When I looked over the inside of my van, I almost didn’t recognize it. I had dropped it off for repair with interior covered in 3 or 4 years of accumulated dirt, grime and man-​stuff, not a pretty scene. Capital Collision Center had completely detailed my interior into near-​new condition. I was both pleasantly surprised and quite impressed that they would spend the extra time and effort to assure their customer’s complete satisfaction.
While I hope I never have a need for their services again, I can assure you if that time does come, I won’t waste my time going any place else for auto body repair. I will also tell anyone else, including you, about the high quality of service to be found at Capital Collision Center. In my eyes, they are simply the best.

These guys (and girls) took service to a whole new level! I had some body/​paint work done on my Vette due to a minor collision in August! They were extremely competitive in pricing. Work was amazing and they detailed it like I picked it up from the Museum. Upon bringing it home, I noticed a few things… weird sounds and some paint finish questions! Without a way to get the car to them, they picked it up from my house! Got a call today should be done in the next 24 hours! The place ROCKS!!!

If I could give six stars I would.
I was referred here by a family member after my brand new Saturn Astra was hit by a woman who ran a red light. I’d fought with the other parties insurance company for over a week. I called Capital Collision and spoke with the manager Rick. He was so wonderful to work with. My car was towed to his business the same day. I explained how frustrated I was with the other insurance company and he said he’d take good care of my car. Man was he right.
I picked up my car today. Less than a week of repair work (the whole front and passenger side panels were damaged) and it LOOKS BEAUTIFUL! My car looks brand new, smells great, is so clean and no one would know the damage that my poor little car had endured such hell from the accident.
This is the place to go in all of Western Washington. I’d recommend this business to a close family member all the way to a stranger on the street. You’re not going to get better service, car repairs, or timeliness.
THANK YOU CAPITAL COLLISION CENTER.

I highly recommend that you AVOID this business. They were paid by an insurance company to fix my Acura Legend after I had been rear-​ended. The insurance company paid them over $ 7k for the job. Capital Collision made it a very unpleasant experience for a couple of reasons. First, it took them a long time to get around to doing the work. Second, one of the replacement parts, a retractable antenna, was backordered. It finally came in months after I had moved from Washington to California. They had already been compensated by my insurance company for the labor related to installing the antenna. I asked them to forward the part to me in CA. They refused to do so unless I sent them a check to cover the shipping. I thought that this was outrageous because the package weighed less than a pound, and I was going to save them time by installing the antenna myself. These guys charged 8 grand for the repairs. They were flippant and rude throughout all our communications. Also the work that they did was was not very good. After they made the «repairs» to the rear end of my car, the trunk has leaked water whenever it rains. Good thing I now live in California or my trunk would probably now be rotten.