McKinney’s Appliance Center

We bought all new GE Profile appliances for the kitchen remodel in January 2014, we just identified that our convection on the oven is NOT working, I called McKinney’s and they sent us to GE. I called GE and then realized we dont have a service contract by calling McKinney’s back. Their response was, We have NEVER sold contracts just appliances and they don’t have a service department. ARE YOU KIDDING ME? I bought from them becuase I wanted to support a local company not a box store. But their arrogance disgusted me when I asked him about having my appliance serviced. There was NO interest in helping us get this resolved, he basically said good luck (actually didn’t even say that) and hung up! I am a Director of Sales for a fortune 100 Corporation and if that were the way my sales teams treated our Customers I would be hiring! To compete with the box stores you need to show value add propositions and much of that comes from the people that represent you and your business. If McKinney’s wants to stay in business they better change the way they support their customers post sale. At this time, they have lost a future customer who is curretnly building a second home and will be in the market for similar appliances in 4 months…

McKinney’s Appliance Center sells quality appliances and stands behind their sales. Their customer service is outstanding! Their repair service is second to none! We have purchased 4 appliances from McKinney and have been extremely satisfied with them. You always know who to call if you need it repaired!

Appliance stores are a dying breed with the competition from big box stores like Sears and Best Buy so you would think a small store would be sure to go the extra mile to distinguish themselves.
I had been in to this location and talked to one of the salesmen about purchasing a refrigerator to replace the old one in the house that I had recently purchased. The guy took down information on what I was looking for and which models I had looked at and liked. I returned a few weeks later when I was back in town and stopped in and made the purchase. Delivery was set for over a week later as they only delivered to that town once or twice a week and their schedule was already filled up for the next week. In spite of having a higher than competitive price there was also a $ 50 delivery charge and a $ 20 charge for recycling the old unit.
Delivery day came and the guys brought the unit in and got it reassembled after having to remove the doors to fit into the house. The old one was taken away and that was that… until I opened the door and realized that they had not leveled the unit so the refrigerator door swung wide open and to close it you had to manually push the door all the way shut. Thankfully I had a handyman in the next day who took it upon himself to level it.
When you charge top dollar, and then charge for delivery and recycling of the old appliance you should provide service that includes proper setup of the appliance. I was also surprised that for a small shop I never got a followup call from the salesperson.

Dishwasher that I purchased there leaked all over my floor. I removed it to have the floors replaced and tried to take it to them to service it before reinstalling it. They don’t do in-​store service. They wanted me to reinstall the leaky dishwasher on the floors I just replaced and then they’d come look at it. No thanks.

We not only get our personal home appliances at the Lacey store, I also buy all the appliances for our rentals there. They have been johnny on the spot with deliveries and installs and haul away the old ones. I’ve never had to wait for an order to come in as they’ve always had what I wanted in stock, maybe I’m lucky on that one. The prices have always been competitive so I don’t even bother shopping around anymore. I call them up tell them what I’m looking for and it gets done. What more can I ask?

This is a review for the Company, two locations in Olympia. I have known McKinney for more than 25 years. When Technical Director of a local Clinic Laboratory, I bought probably more than 10 appliances from him. Also all appliances of my house, refrigerator, kitchen oven, dishwasher, washer and dryer.
Never, and I mean never, have I been more satisfied doing business with a company than doing business with McKinney. It is a local company proud of it.

30 years ago I bought all my appliances from McKinney. Great store and products. 6 years ago I replaced a 15 year old clothes washer. It broke in 3 years. When I asked how they felt about selling shoddy materials McKinney guys at both locations said, «Gosh all the appliances they make these days are like that, but I’ll give you $ 200 off an excellent machine.» Okay I bit. Now 3 years later this one is broke. I called and got the same reply. I then said, «You clearly don’t care. And you seem to profit from seeing me every 3 years.» How dumb was I to return to McKinneys? Now I do even more research and will try to buy from a local dealer who gives a damn.