Rite Aid

I went to the drive thru to pick up my prescription and not once did Heather seem friendly. I smiled, thanked her and told her to have a pleasant day.
All she did was stare back at me.
Not exactly good customer service. I get having a bad day, but that was terrible. No need to fake a smile, but saying have a good day or even a simple thanks would suffice.

This location is newly remodeled and is now much easier to find things. Good selection, as with most Rite Aids, of what you need from beer to medicine (one in the same??).
The recent program to get money off the prices at various partner retail chains has been a nice bonus.

I have ONLY had approximately 2 decent experiences with Rite Aid Pharmacy in the 5 years I have been filling my prescriptions there. I have a couple of chronic illnesses that require daily medication so if you can imagine, I have filled many scripts throughout this time. I typically do not have great experiences with pharmacies in general, so I tolerate A LOT!
Today however, I find myself more irritated with Rite Aid than usual.
I drove up there this morning to have my medication filled and was asked for a copay, I realized they must not have my current insurance information so I provided them with my secondary insurance card. I was told that they were going to have to run a prescription again and this would take additional 20 minutes, which I did not have because I was due to work in half an hour. After working a 10 hour shift in hawks prairie, I drove all the way back up to rite aid in hopes to easily get my prescription and drive off… but of course, things can’t just go that easily. There was a note attached to my insurance card stating that this was not the correct insurance card and that I would need to provide them with another number and then I was asked for a copay once again. I did not have his insurance information so I asked if I could get a temporary amount of of pills so I don’t have to skip my daily required medication which was ready missed this morning. Sadly, I am on a very tight income and did not have any money and also am now running out of gas. I was told no they do not do that even though they have in the past. I asked why no one called me on my phone number which I know they have on file because they call me to let me know when my prescription is ready but was given no explanation and no sympathy for the fact that I already driven there twice today… so once again, I had to drive off, empty handed and at least an hour and a half wasted of my time when a simple phone call could have resolved this issue.
Rite Aid Pharmacy, you are not very friendly, understanding and you have treated me like I am a giant inconvenience to you 90% of the time… I will be looking for another pharmacy to handle my medication needs in the future.

I shop here frequently and every time I go I have great customer service. The customer service alone keeps me coming back. I visited this location a couple nights ago and a gentleman help me, said he was new here however; because of our interaction I would’ve never guessed that he was new. Tonight I return to buy a few other things and a lady whose help me multiple times checked me out she is always very friendly and helpful and makes sure that I have everything that I came into the store for. This location is a great example of a store that provides excellent customer service every time. Great job!

Convenient but confused pharmacy. Convenient options include text messaging when prescriptions are ready, and drive-​through pickup. Sounds great. However, as a new customer, I’ve experienced unusual «service» in the first month:
— text messages received when prescriptions were not ready
— Rite Aid asked my doctor to fill a prescription I’ve never used — clearly a case of confusion with another patient’s records
— Rite Aid faxed both my doctors with refill requests, though I specified that no refills were needed yet. Chaos.
Hoping that things turn around. I don’t want to have to change pharmacies already.

Wow, I am surprised they are rated so highly. I have only dealt with them a couple of times as a health care provider, and both times were epic fails. They had the nerve to tell my patient, «no, there’s nothing here for you» when I had phoned in his scripts 2 hours earlier. The next time, they filled 3 of 4 scripts for a patient who was leaving town, then Faxed me a refill request for the fourth med after hours, even though I had already authorized the refill earlier in the day. When I called the next day to see what gives, they told me the med seemed to need a prior authorization from the patient’s insurance. I asked them to try running it again and it went through. I was told by an employee over the phone that they have «a lousy system» for dealing with these types of issues. AVOID this store & find yourself a smaller one where they take the time to know you and care about you. It’s worth it.

They accept most insurances, and stand by their refill time guarantee. The cosmetic section is worth a peek if you like to shop sales, there’s usually some deal going on (bogo, 50% off, etc.).

I am not usually thrilled with Rite Aid, but this one is different. You can actually find help if you need it.

They are usually on time and I haven’t had huge problems with them… they also almost always have the meds I need.

This is where I do all of my grocery shopping. Every item in my household has come from the Rite Aid on the westside. The only problem being when I needed a new bookshelf but luckily they had these curio cabinets that seemed to work. I bought a few, dis-​assembled them, and built a four-​foot tall bookshelf.