Starbucks

One star for a long history of union-​busting and other shady practices. This location is too small for comfort, and there are so many coffee shops within walking distance that are about 50x better. Parking is also no breeze here.

I have been to many Starbucks since they went public, like humanity there is good and bad in any business. However, this Starbucks is an exception they dazzle people with customer service, they are cheerful and courteous at 6:00a.m. as they are at closing!
The manager of the store is exceptional, she is a professional, skilled in her communications, team oriented with her staff and demonstrates and defines leadership and support!
When the place is busy the staff works in harmony, complimenting each other’s skills!
Howard please come see these exceptional people that are making Starbucks not just another coffee product but an experience that becomes a moment!
Thank you Kristin, and Darrein for demonstrating excellence in customer service and for another great Starbucks moment!

I get coffee from this location a lot and they seam to not be able to get my coffee right. There is a distinct difference between white mocha and mocha. When ordering white mocha and you get mocha the entire experience is ruined. When I called to let them know my issue all they said was to come in and we can re make it or let them know the next time I appreciate the fact she was willing to replace my drink but no apologies or empathy and she even seamed annoyed. There is also one particular gentlemen that is rude and snobby. I will avoid this location from now on and go to another one even if it means walking in.

This coffee store used to be great with good customer service and dedicated hard working staff. Do not know what happened but with new staff weekly and new managers it has long lines and poor service. Although we live close and are good steady customers, we are going to find another place to purchase our daily coffee. Disappointed.

I don’t go here often but they always get my drink right AND they have a high chair for my son. It’s the little things.

It’s not local by Olympia standards, But here, we have the marriage of two great American innovations: Starbucks and the drive-​thru.

I have a coffee problem! I drink (coffee) and drive. This Starbucks has the slowest drive through of all the Starbucks in South Puget Sound.
This was my second visit in the last month and a half to this store. The first time it took 22 minutes to get through the drive through. It was busy and I could not escape. I made three work related sales calls while in line.
Yesterday, I saw only 1 car in the drive through so I ordered and got behind the only car in front of me. They got 2 tall iced drinks in 7 minutes. I pulled up expecting my drink to be ready however I waited another 6 minutes for my drink. Come on people, 13 MINUTES really?
Starbucks needs to send their secret shoppers to this store (I should apply; I visit a different one every day and know how long most Starbuck’s drive through take.)

My fav saturday place…

Great service! Handicapped parking even gets some reception for WiFi. Thank you and carry on with the Happy Service!

I’ve come to this Starbucks many times and they’ve always been fabulous. One thing I feel really bad about is that I’m always that person who never loads her Starbucks card, so I try to load it just before I get my drink, meaning I’m holding up the line. They’ve never given me attitude and they’re totally cool about it. Staff has always been friendly.
Today I ordered my drinks (one for me, one for mom) and when the barista noticed that I seemed to have been waiting a while, he asked what my drink was and went over to check if he had it in his line of empty cups. I didn’t actually think I waited that long considering the 25+ people crammed in there and in line. He said he didn’t see it and said he’d just make it for me really quick. I have a decently complicated order, but he took it in stride, just nodded, repeated the order to make sure he had it correct, and whipped out the drink.
I love that despite how frantically busy the place was, everyone was still in good spirits and churning out the drinks and food with smiles. Everyone seems to be cranky around this time of year — there’s no sun, there are crowds seemingly EVERYWHERE, and everyone is frantic. I walked out of my 10 – 15 visit at Starbucks feeling happier. That’s what excellent customer service does!
Also. my Grande add shot soy no water 5 pumps chai tea latte was made perfectly. ;D Bravo!

I really appreciate the drive thru, and the treat receipts (buy one drink before 2 pm, get a receipt that has a coupon for any 16 oz drink for $ 2 after 2 pm the same day) keep me coming back. Very convenient location if you are on your way to/​from The Evergreen State College, or even downtown on the westside.

Staff is always friendly and it’s walking distance to my house. I will be a regular there. It is busy but they do make you feel at home!
The coffee is predictably good as usual! Atmosphere is splendid. Come on by!

Yes, I’m a Starbucks junkie. This is why I feel the need to rate the ones in my area. Thank god there’s one on every street corner… practically.
This one was actually a surprise for me after working/​living in Oly for roughly six months. It’s hiden in a shopping center… does that mean it’s never packed. No! The drive through is extremely long and akwardly placed. Personally I think it was designed so you wouldn’t know there were 10 cars ahead of you till you are stuck. It’s a trap!
Service is fair, although they’ve screwed up a few orders here and there. The layout is competitive. There are two entrance doors, you have no clue how many times I have seen people try to beat the other person to get in line. Of course, everyone enjoys a little Jerry Springer in their day.
Coffee is done well, beans roasted nicely, brewed well, it’s another cookie-​cutter place just in a hidden location, not as busy as most.