Aksarben / ARS Heating, Air Conditioning & Plumbing

This place is a scam. They wanted $ 300 for a clogged drain! Don’t be lured by the $ 39 visit fee.

These guys always do a fantastic job. We’ve had their home service plan for about 5 years, purchased a heating/​AC system from them, and have had them do some plumbing work for us. I have never had any complaints and have been impressed by their professionalism each time they visit. I wouldn’t call anyone else for our HVAC and plumbing needs.

Eric B. was the service technician. He was professional and personable. He explained all the stuff we needed for our old furnace. He didn’t oversell or undersell. We weren’t pressured. He made several recommendations for and we chose the one that seemed best. Everything was explained and shown to us. We are very happy with the service from Aksarben.

Mike was efficient and professional. He gave me great advice and all of the information I needed to proceed with the care of my home. He did all this without making me feel pressured to take action I might not be ready to take. I appreciate his service!

Our furnace was acting out so we called Aksarben ARS heating. They were responsive and sent out a tech the same day, in fact, he arrived in less than 3 hours since the call. The problem was quickly diagnosed as malfunctioning gas valve and the tech was able to get out and come back with the new valve in about 30 min. He replaced the old one in less than 1 hour. There was a small issue with the billing which was resolved promptly and in a professional way. Recommended.

We called Aksarben to fix our furnace the day after Thanksgiving. Called them around 1 pm and they showed up after 8 pm. The guy said we needed a part for our furnace and since it was after hours, there would be a $ 100 charge to make the phone call to the warehouse to see if they had the part and he couldn’t guarantee they’d be open since it was a holiday weekend. I told him that I didnt feel it was fair we be charged for after hours when I called them at 1 pm. He also said it would be another $ 100 to pick the part up and said he didn’t have any idea how much the part would cost without calling the warehouse. We paid them the $ 89 charge to come out and decided to wait on the rest since he told us he could call the next morning to see if the warehouse was open for free, so my mother, who was house sitting, sat all night in our house without heat. The guy called shortly after 8 am the next morning and told us the warehouse wasn’t open. He also told us that he broke a tube on our furnace when he was looking at it and could get it working for us until Monday when the warehouse would be open for the part we needed. Really? Why didn’t he do that the night before? We told him forget it. We called the wholesale distributer after 9 am and found out they were open. We called another HVAC company and had them company get the part and install it. Never again will we call Aksarben.

Flat out crooks. They send a tech out to diagnose your system and basically lie to you so he can get you to buy a completely new system from them. They told me I had a crack in my heat exchanger and needed to replace the whole thing. Luckily, I had someone else check the system before I agreed to buy a completely new furnace. It turns out there was no crack in my heat exchanger and I only found this out after having another company completely remove the heat exchanger to inspect it. I don’t know how they get away with such foul business acts. Integrity is definitely not their strong suit and I would never recommend this company to anyone.

Great job on a furnace check-​up service. Matt did a fast, thorough and professional job. Cleanup the system, ensured everything was in working order, and advised on items to keep an eye on for future repair.

Stay clear. Cody and Austin put in our system and threw away a $ 300 lifetime electrostatic filter. This was a MERV 7 rating. They left me with a MERV 1 paper filter and said they had no clue the one that was in there was electrostatic. WHAT?!? you are suppose to be professionals. They said they would let the company know, and they didnt. We told our salesman Mike and they showed up with an electrostatic MERV 3, really? Rusty stopped by to try and resolve it, but did NOTHING. I even gave them the new filter that would be similar to the one they took. It was only $ 68 at Home Depot. NOTHING! Very poor customer experience, if they are this inept with a simple filter, i am terrified to think how the AC system i had them put in will work. Shop around, these are not the right guys for the job.

Lucas has always done a fantastic job with maintenance on our air conditioning.

Valve and pipe needed to be replace after a new washer being put in. Aksarben was really quick about getting a service man out. Tech guy was very nice and very knowledgeable but the work he has done was bit pricey. Not sure if I would hire them again because the price.

Michael P. did a great job fixing my air. My 5-​yr. old Carrier system has had multiple problems each of the last 3 years. All of the techs at Aksarben ARS have been good, but parts are marked up excessively, and they are always pressuring to buy more stuff.
Charged me $ 211 for an A/​C start capacitor. Amazon lists the same part for $ 30. I don’t mind paying a reasonable markup for them to have the part on the truck, but 700% is too high for a common part. This is usually the case with Aksarben.
They also make their techs do a sales upsell during every visit, and make it sound like everything will break unless you buy something more from them. They try to maximize their revenue on every visit instead of focusing on just what needs to be done.
Overall — the techs are great. The company’s business practices are not.

Very satisfied. Back in December 2014, Kevin Davis came out and gave me an estimate, which I am very pleased with, on future plumbing. Today, Michael came out to check my furnace. He explained the services and how to save me money, which I like :) I switched from Thermal Services whom I like very much, but their costs are becoming a little pricey, so we had to look for another service who had a good reputation but a little more reasonable. Both Kevin and Mike were efficient, professional, explained in clear detail so that I understood the pricing and services and I was pleased with the service. Thank you Mike for saving us money :)

Aksarben came out to prep my furnace for winter and told me the heat exchanger had cracks in it and should be replaced. The parts were covered under warranty and they wanted to charge me $ 1,040 for the labor to replace it. I obtained bids from two other contractors for this service, one was for $ 425 and the other was for $ 400.
Since my furnace and ac are 14 years old, Aksarben also gave me a bid to replace them at a cost of $ 8,739. The other two contractors who came in to bid gave me prices of $ 6,012 and $ 7,200.
Lesson learned for me was to never do business with Aksarben again, and to always get multiple bids to choose from.

Pre-​scheduled a call for a sink that would not drain on Wednesday 5÷28÷14. My husband waited from 4 pm until 6:45 pm for a tech to arrive on Friday 5÷30÷14. I called to confirm we were on the list at 4:30 and again at 5:52 pm. I was told with less than 10 minutes to spare that the tech was ‘on the way’. My husband was stuck waiting an additional 45 minutes past our scheduled time. The tech was to give a written estimate of the cost. If I would have known it was $ 39.00 service call and $ 210.00 to snake the drain regardless of time spent I would have sent him away with the $ 39.00 ONLY. My husband states he was NOT offered the written estimate until AFTER the work was done. He was pressured again to purchase the service plan, which I explained to the person I scheduled with we are planning a move so it would not be needed. Never in my wildest imagination did I expect to pay this crazy amount of money for 10 minutes worth of work. BTW, the after hours charge is $ 150.00 to walk in the door! There are plenty of other reputable plumbers in the area that are less expensive, lessen learned.

Do not call Aksarben for a main line clean out unless you want to spend $ 400. Other companies will do it for half that. We had to spend $ 40 for the service call fee bc they seemed reasonable on the phone. It was way higher than anybody else we have had over the years. Last time it was $ 175 and it lasted for three years. I’m kicking myself bc I can’t remember who we used then and went w Aksarben bc of the good reviews on Unilocal.My wife said the guy wasn’t very nice although the kid he was training was very nice. There’s hope for the next generation of Aksarben guys, but we’ll never find out

Northstar M. is the tech to ask for when you call Aksarben. He was very thorough and explained everything.

Shane N. was very professional and thorough. He checked everything carefully and made me clearly aware of possible issues and needed repairs-​without any pressure to do unnecessary work or replacements. Top notch.

I will say the jeff did a top notch job with the install he was fast and professional
i am very impressed also the price vs value of the work done was out of this world !

Mark A was a great tech. He explained everything thoroughly and was very professional and friendly.