Ducati Omaha

This is a tough review. I recently moved to Omaha (military). I have a 14′ 899 Panigale, which I love. Anyway, at about 3k I needed a new rear tire, which I got at my shop back in SoCal. Front seemed fine, and my last bike would use two rears for each front. A few hundred miles later, I realized I needed a new front tire as well. No big deal, but I had to move before I could get it done.
When I got to Omaha, I needed help unloading my bike from my truck, because I don’t have a ramp. I called Ducati of Omaha, figuring they wouldn’t have a problem helping me out. Initially the guy on the phone didn’t want to help unless I was getting some work done. I told him I’m going to be here for three years, so I’m probably going to get some work done. He told me to swing by and they would help me. I came by a few hours later and a couple techs eventually brought a ramp out to help me unload. I tried to make small talk, like one does at motorcycle shops, but they weren’t friendly at all. They did let me use their ramp, so that’s why the get the two stars.
Fast forward. A few months after I got here, I decided to get a new front tire. I checked Amazon for the tire I needed and before I ordered I called the shop to see what their installation cost would be. They told me, and I asked if they would price match. I rather support a local business, but not at a 30% mark up. They said they would price match, and I told them what tire I needed. They said they had it, so I made an appointment and brought my bike in. While I had it in, I decided to get the oil changed. I waited while they did the work.
Conversation felt scripted. I wanted to talk bikes, and all the salesmen wanted to talk about was going track days at a local track that they seem to have a stake in.
They finally told me my bike was ready. It was timely. As I paid the guy, I asked about the military discount for the service. He said that was just for some parts. The Ducati of Omaha banner in the base gym says military discount for sales, parts, and service. Whatever, at least I got a price match on the tire. Or so I thought… When I walked out to the bike I immediately noticed the wrong tire mounted. It was a cheaper, different compound tire than the rear. I pointed out the error and said: «wrong tire, dude.» To which the tech said: «it doesn’t matter.» I told him it did matter and to switch it. He said he didn’t have any of the tires I wanted. I asked him to order the one I want, and keep my bike, or put the old tire back on and call me when my tire comes in. Miraculously he found the tire I wanted and put it on.
Honest mistake? Maybe, but probably not. I was crystal clear about what tire I wanted. They threw a cheaper tire on, thinking I wouldn’t notice. Also, if you don’t give a military discount, don’t advertise it on base.
Update: The banner claiming military discount is no longer in the base gym

My daughter got into a scrape with someone riding his new 2016 Multistrada 1200S. I wanted to get some information on parts, and a friend suggested contacting Ducati of Omaha. Jennifer replied to me within minutes and was *extremely* helpful in providing information. In the end, it seems she’s going to help us save some money by identifying just the necessary parts, and she even suggested that I look for a local shop so use since the local shop would install the part, too. As I told her, it makes me want to buy a Ducati just so I can give Ducati of Omaha some business. Bravo!

I needed an alternator cover bearing for my M900 Monster. I called before ordering. They said it was out of stock and would have to come from Italy. This surprised me because it was just a stock SKF bearing. Nonetheless, I placed the order. About one week later (after three order status emails) the bearing arrived — very nicely packaged too. Also, I forgot to mention the price was very reasonable. Great job! Thanks guys.

Drove all the way to Nebraska to do business with these guys! From the moment I filled out the online interest order the sales team was nothing but amazing. From the time I walked in the door till I was on the road riding my new monster was less than 25 mins. They had the bike pre prepped for my arrival and the paperwork ready. These are the type of professionals that make experiences like this one pleasant when some tend to take for ever. Would 100% recommend the guys and gals at Ducati Omaha!

Went there to purchase a bike (a used Duc or a new M1100), and had cash in hand. After asking if i could test-​ride the used bike, i was told no, i needed to «come back some other time», since they were too busy. After that exchange i was completely ignored, and finally left. I will not be going back there, nor will i be buying a Duc in the future.

Where to start? Why not with the personal service you’ll receive when you walk through the front door. I’m a continuous customer and have witnessed a friendly greeting to everyone who enters. No pressure on sales; nor is there any need as the bikes and scooters sell themselves. The folks at Ducati Omaha are very knowledgeable of their products and accessories, and if they don’t have it, can get it in a matter of a few days.
The service department knows how to take care of their customers also, and can work on any make of bike, not just Ducatis.
All in all, I rate this dealership as one of the best I’ve ever seen, and their awards prove it.