Dunkin’ Donuts

I love Dunkin’s iced coffee and this location is down the street from my job making it super convenient.
More often than not the breakfast sandwiches I get here are a little off (english muffin too toasted, almost burnt. no more of the correct bread for their featured sandwich, etc.) or the donut I want to try is out but the staff is very friendly so it isn’t too terrible.
If they get the other parts better it would be great, but I’ll never shake my love of their coffee. And their rewards program is super great, definitely sign up for DD perks.

That.
Is.
It.
(Warning: long, venting rant ahead:) I have given this location SO MANY tries, and they have struck out every. single. time! I REALLY tried to make this place work for me since it’s only a minute away from home and I prefer DD to any other fast food place for breakfast. But I really can’t take it anymore.
The food and coffee are comparable quality-​wise to other DD’s around town: Fast food breakfast sandwiches, tasty hashbrown bites, good donuts, and cheap, but good tasting, brewed coffee
The problem is entirely with the service. It’s bad. It’s bad by fast food standards, which is pathetic.
Workers here are usually polite; I will give that much. But every time at the drive-​through, I have to repeat my order over, and over, and over before it’s read back to me correctly. And I’m not ordering breakfast for an office building. There is one person in the car (or two if I’m with my fiancée), and I’m reading numbers off off a combo menu.
And then I wait… and wait… and wait… and I’m the only one in line.
But the worst for me is, once I get my order, it has always been wrong. I’m talking about 10 trips to this store, and not one SINGLE time have I gotten a correct order. What has been wrong? You name it: coffee made wrong, coffee wrong size, wrong number of coffees, missing hashbrowns, missing SANDWICHES, wrong donuts, wrong sandwiches. At least twice when we checked the bag, it was a completely different than what our order was. For a completely different number of people than were even in our car. Whose meal was this? Whose food did they get instead?
When I first tried this place, it had just opened, so I attributed the mistakes to them needing time to find their mojo. However, after this much time has passed, the workers, while nice enough, still just seemed completely lost and disorganized. There doesn’t seem to be any management capable or willing to try to get them on track.

Super friendly & fast service every time I have gone! So glad it’s so convenient for me!

Ugh. This place is right on my way to work, I wish it was acceptable. There are a few problems with this place:
1. Service is SLOOWWWWWWWW. At 7:45am, people are trying to get to work, and they do get busy, but it shouldn’t take the car ahead of me 4 minutes at the window, when all i see passed out is a single beverage. If it happened once, fine. But its a regular thing.
2. They are ALWAYS OUT OF EVERYTHING on their donut board. I don’t even know why they have a static menu. Either they haven’t made it for the day, or they’re sold out. At least have a digital sign or something where you can dark out the donuts that are no longer available so I don’t have to have a 5 minute conversation with the speaker. I always have a back and forth of:
Me: «I’ll have these two donuts»
Them: «We’re out of those donuts, would you like this?»
Me: «No, how about this…»
Them: «I’m sorry, we don’t have any of those either»
3. The donuts do not taste fresh at all. I mean, this is a donut shop. How hard is it to send warm donuts out. Krispy Kreme does it all the time! It’s 10 seconds in a microwave! If i wanted stale tasting donuts, I’d just go to the Hy-​Vee glass case at 4pm.

First time ever going to DD and honestly not the best first impression!
I ordered at hot Carmel Latte and a cream filled long john.
I was told they could not make my latte hot as their ‘milk steamer thing’ (her words) was broken but she could make it iced. Umm… it was cold out this morning, to say the least, I’ll just have a coffee with cream & sugar, and the long john. ‘We are out of those’. Ok, so I wasn’t there when they opened but it was barely 830am… I’ll have a dozen glazed (might as well treat my co-​workers).
I may (or may not) give them another try. The coffee was nothing different from Bucky’s down the street and the glazed donuts were glazed donuts. I bet Bucky’s had a cream filled long john this morning.

This place is hit or miss. Sometimes they get my order right, sometimes it is wrong. Today I went there at 8:30pm and ordered an iced latte (I am a night worker and was getting coffee on the way to work). They told me the latte machine was down for cleaning. It is a coffee shop! And they aren’t serving the most popular coffee drink?! I just didn’t order anything and left.

Fast service. Great iced coffee. The employees are friendly and have been getting the hang of the new location! I will be in the long line at the drive through but then I’m pleasantly surprised how fast the line dwindles down! Way to go guys!

I grew up eating at dunkin donuts, my mom worked here for about 13 – 14 years. I like it better compared to krispy kreme since its not drowned in diabetes and they are bigger. My favorite items are the blueberry muffins, chicken salad, egg and cheese crosanwich, glazed and jelly donuts. I’m not a coffee person but the coffee coolattas are just too good to pass up. I liked the fact that that there were younger guys working here, it made the experience more personable, didn’t feel like I had to be on my p’s and q’s

I lived in jersey where there is a dunkin donuts on every corner. I was so happy when they finally came to omaha. I drink the iced coffee religously. Best in town. Hopefully they can put that over priced garbage scooters out of business.

New location and first time customer. Stopped in for 6 donuts and two muffins and you would have thought that I was asking for a 100 donuts. The kid behind the counter was so slow and so lost and no one else was there to help him. Poor boy just can’t multi task.
Took nearly ten minutes to get my order and get it paid for.
Not impressed at all. Coffee at McDonalds is cheaper and better. Donuts at HyVee are as good with less hassle.

Always a little slow, but good fast food breakfast sandwich. I have tried the bacon and egg on Texas toast and its always yummy. I ask for black coffee at the drive-​thru and then get an individual creamer at the window, so I can just put a splash and maintain the yummy strong flavor.

Just as good as any Dunkin donuts.
They make weak coffee until you give it back and have them remake it. I’ve been to some DD that take me having to return the cup several times for it to be strong enough… meaning they put too much cream in the cup.
This place only took one time of returning the cup for it to be the perfect cup.
The red velvet latte… not sweet at all. Didnt really taste like red velvet and it was supeeeerrr weak.
Breakfast sandwiches are tasty.
Muffins… average… had better at the local gas station.