Verizon Wireless

Just had a fantastic experience at the Verizon store at 120^th and L. My son had an iPhone 5 that was not working properly. He had gone to the store at Legacy and had a horrible experience so we thought we would try a new location. We were greeted at the door and, even though it was very busy, we we helped within 15 minutes. We were EXTREMELY lucky we got Jose as our service advisor. He diagnosed the problem, took care of our issue and had us out the door in ten minutes. I was about ready to dump Verizon but Jose saved the day. I highly recommend him and that location.

I am updating my review from one star to three, because I did receive a message from Verizon Management via Unilocal.Receiving the message did indicate that at least someone monitors feedback at that company, and cares enough to respond on some level. I do appreciate that, and I think it is important to give credit where credit is due. I also understand the Verizon coverage area is quite good, but I would not know firsthand, as I did not do business with them due to this terrible customer service at that location.
However, change must come slow at that store, as reviews going back for two years are one star reviews.
Also, it is worth mentioning that my experience was a little while ago, I just hadn’t thought about posting it until a friend told me about her recent bad experience there. Perhaps the management has changed. Best of luck, Verizon, I hope things improve.
Note: A profile in the name of «Cassie V.» was created the day after my review hit, and this profile’s first review was a 5 star review of Verizon.

I’ve been a customer for many years. I’m afraid my recent experience is not all that unique. The issue was that my phone, (under contract and uninsured) died suddenly and completely. I was told that my only option was to buy a new phone unless I wanted to upgrade to an I-​phone 5. The cost would be 199.00 plus the standard 30.00 upgrade fee. That beats the 650.00 retail price. Here is where it gets murky. The associate helping me goes into the back to find a phone, when he returns he has an armful of accessories. I told him I just needed the phone and I’d be on my way. He told me his manger felt really bad and that all the extras would be free, just pay for the phone and the upgrade and the rest would be on the house. At the register he rung everything up, the total ballooned to 360.00. I was told that If I spend just one hundred dollars more the price will be 199.00 plus the 30.00 upgrade fee. One pair of headphones later and we’re at 224.00. When he hands me the receipt he points out that he waived the phone fee and only charged me for the accessories but that it was on the only way it would work. Turns out he used the upgrade for another line on my account and none of it was necessary.

I agree, for the 5 people working only 2 were doing their job. Besides the 30 minute wait just to get a microsim card it wasn’t bad. Not dirty, nothing of that matter. Just got greeted and told I was behind 2 others who evidently must have been signing up new service for 400 lines. Disappointed in this store not Verizon at all! Heed this warning!!!

I LOVE Verizon, but this store is the worst!!! Do not go here if you expect to be greeted with the customer friendly atmosphere VERIZON loyalists have been accustomed to having. My mother went to get a replacement for a broken phone under the extended warranty program on the plan and was told she’d have to «pay $ 45… it would just be better to use her upgrade». If she wanted to be tricked into a new year contract she would have just stayed with T-​MOBILE. The supervisor, Josh, was no help either instead he felt SARCASM was the BEST way to hand a $ 15,000+(years of service) customer… Is an apology, «we can follow up with the employee and call you back»…I don’t about you but if you have no customers, you have no salary dbag… have I yet to hear from the store manager Jason… not a peep.