X-Hale Hookah

Hidden in a Midtown strip mall near the dead Crossroads, X-​Hale is a little out of the way. That’s not a bad thing.
Unlike the nearby Hookah 402, always crowded and hopping with college kids, step into X-​Hale, at least on a Friday night, and the vibe is low-​key and chill. There’s some TVs on, showing sports news, and there’s music playing (a mix of Western club hits and Middle Eastern tracks), but the volume is reasonable. No yelling to hold a conversation here. The seating could be a little more cushy, but there’s plenty of it, and it’s sufficiently comfortable. The space seems well-​ventilated — You’re not choking on everyone else’s hookah fumes.
I was immediately greeted when I came in the front door, and the waitress was very friendly and helpful, attentive with the coals and the refills. Tea is free, so drink up. Other than that, they serve Pepsi products, orange juice, and a few other beverages. No coffee, and, likely due to local laws, they don’t serve food. You can, however, as is customary in some Midwestern states, bring in your own food, if you want to snack while you relax.
The hookah was good, well-​packed and pleasant, and there were lots of options (even more if you request a special blend), though I could have chosen my flavor better. While tasty, the Classic Cola simply wasn’t very strong. Next time, I’ll stick to Al Fakher, that’s my mistake. I was also highly tempted by the elegant — and apparently tasty — melon bowl that seemed popular that night. Thirteen to fifteen dollars a hookah, with a maximum of two people per hookah, is a reasonable price, and competitive with the city’s few other hookah lounges.
A small collection of tobacco and some e-​cigarette products are sold at the counter. Prices seemed fair, but I didn’t pick anything out for myself.
With tasteful décor, plenty of space, great service, and a slightly older clientele, this hookah bar comes highly recommended. It’s a great place for a date, hanging out with friends, or just solo chilling. If you like your hookah experience to be more downtempo, check them out.

This place was super fun! Extremely chill atmosphere, and everyone was very knowledgeable and helpful. Tried the fruit bowl — half a cantaloupe — it was crazy! Hot tea was delicious. We stayed for a few hours enjoying the hookah and good conversation. Other patrons were very friendly as well. No one knew what the free bubbles were — so they took 10% off our check! Overall great end to the evening. We’ll be back next time we are in Omaha!

This place is amazing. The staff was very knowledgeable and helpful not only in the service there, but also with items to be purchased to take home. The tea was wonderful and they have made a very happy and returning customer.

The staff was really friendly. We got served right away! Plus, if you check in on Unilocal you get 10% off. Also, the music was the perfect volume so that you can actually talk and hear each other. My only feedback is I wish it were better ventilated.

Shisha is on point … Customer Service was ehhhh
I visited X-​Hale with my husband last night and I must say that they serve some of the best shisha I’ve had. I’ve smoked in hookah bars from coast to coast and the hookah is sub-​par to none. That being said, the service is not the greatest.
This is a smaller family owned business that is lacking customer service skills. You walk in and are never greeted, you are basically left to figure out if you should be seated first or walk up to the counter and order. With this system I saw a group of about 4 or 5 hijabi girls walk-​in, stand there slightly confused for a couple minutes, and then walk out. They were slow to bring out the hookah and extra charcoals — The service would have been improved if the people working there were actually — working.
I would say that the hookah is slightly overpriced for a lounge in Omaha — I wouldn’t mind paying these prices if it were a more lavish lounge like Lava in Indianapolis or if it was located in Miami or LA.

This place has just earned my business due to there customer service there vibe they have through out the store the honoring of student pricing and also there happy hour is spectacular my favorite mix is ambrosia, white gummy bear and a hint of mint! Please stop by there prices are really fair the hospitality is by far the best!

Beautiful and simple with friendly staff. It’s brand new. Just opened a week ago!