Had a damaged phone. Went to Verizon store and was told by the manager, Elliot, and employee, Kristen, that I only had two options since my upgrade was five months away. Get the phone fixed or buy another outright. After some research and questions through other sources I learned of a third option — damaged phone upgrade. Went from a 5s to a 6plus at Best buy in less than thirty minutes. Yes it cost money, yes it extended my contract, but there was a third option available. If Best Buy knew about the option why was I not told by the Corporate Verizon Store?
Dan W.
Évaluation du lieu : 2 Madison, WI
There never seems to be enough employees working here, especially on the weekends. The set-up of «registering» when you enter and then having a representative come to you when they are available ensures a fair process; however doesn’t take into account not all questions are equal. I had a question about transferring my fiancé’s line to my account under the new Share Everything Plan; we waited 30 minutes and were no where near close to being helped. The manager, who was signing people in could have answered my question in less than 4 minutes. We ended up walking out as the wait wasn’t worth it.