Alamo Rent A Car

We got an awesome deal on a minivan for 3 nights. It only cost us $ 218 with a Costco membership. It took us less than 5 minutes to check in and we were able to pick out our own van. We got a 2016 dodge with a leather interior & flex fuel. When I returned the car the lady was extremely friendly and helpful. I love how quick the service was both visits and I would use them again in a heartbeat.

probably the smoothest car rental experience i’ve ever had
I’d definitely use them again
also got great price with them through costco

Easiest and cheapest car rentals. If your given the option to buy pass counter Do It! Saves you so much time than standing in line and book in advance you get better deals! Alamo is #1 for me!

Terrible Service left us stranded after midnight. My flight was delayed until 15 minutes after their posted closing time of midnight. I called 4 hours ahead and was assured that the location would stay open for up to 2 hours tracking our flight until we got in. You guessed it, lights were out and nobody was there when we arrived. An agent at another rental company told us the people at Alamo left 30 minutes BEFORE their closing time. Never again with Alamo. Why no negative stars on Unilocal when this place deserves them?

Great friendly staff here. Very professional after having reservations at budget and them not having the full size vehicle I reserved Alamo was able to accommodate me with last minute reservations. Will definitely rent here again.

I love the ease of renting from The Ontario Alamo. I have rented a car multiple times and I have no problems. Its nice to do the quick check in option before arriving, it saves a lot of time! When I arrive I spend a couple of minutes at the counter and the best part is walking right out to the lot and picking your own car, once chosen you drive out to a booth and they check you out. The convenience and ease is 100% worth coming here and I have always been able to get a deal/​coupon on line! I highly recommend this location!

I was pleased with the great customer service I received from these guys. They were very helpful, and gave me a really good rate.
The process in getting the rental car was fast and easy.
I’ve used Alamo twice here and they’ve always been a pleasure.
Thanks again.

Easy breezy! Did the previous check in so just went in walked out and picked the same! It was clean and very nice! Drive to the gate I was checked out and that was that. The dropping off process was just as aw! Overall I love Alamo and every experience has been great!

I have rented several times from Alamo. I agree the checkin process can take 30 minutes when busy because usually there is only 1 person working front desk. On 2 occasions the size car I rented wasn’t available so I was given an upgraded car. The return process is super fast and I haven’t had any issues with there vehicles. Usually get super good deals through hotwire.

Great price in Ontario, CA. However, the check in process is ridiculous. 1 kiosk that basically requires the user to make a new reservation, resubmitting every item on the established reservation, carseat — nope — next page, GPS — nope, next page, Sirus radio– nope, next page. for 10 minutes. That info is already submitted, I guess they want to upsell again. It is the most inefficient and redundant process of any company for any product. Good price, good people, time consuming and lousy system.

The Alamo car rental rates were very attractive at Ontario Airport (Mar 3 – 6, 2016), which made it a big bonus. However, because of that, they were very busy during check-​in and the process took almost 30 minutes. They had only one counter person, and the single automated kiosk took almost ten minutes to process those with reservations.
The car assistance in the lot was friendly and helpful.
The car return process was amazingly efficient: there was only one agent who processed about ten cars in a fifteen minute period.
Why wasn’t there an «Alamo Insiders» preferred agent?
Why are there so few agents working such a busy place?

Had a great experience from the minute we were greeted at the desk. Sara Graham was very pleasant and quickly got us thru the process. There was no hard sell on all the extra insurance, etc.
We would be happy to use Alamo again.

I rented a Doge Journey from Alamo and it was ok there were no real issues with the car except when a large issue happened and while plugged into the USB port and all of my music was deleted! When I returned my car I spoke to someone at the desk and she said I should call Apple or my provider, umm shouldn’t your company at least say sorry that your things were deleted instead of telling me to call someone else. I don’t appreciate being treated like someone who just wanted to complain when it was a real issue.
I have now called «customer service» and spoke to someone who said it was a technical problem, with my phone and the car, so essentially my fault, and it should be taken up with the specific location, which I did! Then he told me he’s not actually customer service he works in reservations so he didn’t know more than that because customer service is only open from 4AM-​7PM EST. So now I have to call again, which is frustrating since I should have been able to speak with someone regarding this issue. Alamo please don’t say call customer service if there is no actual customer service representative to help.

We got an excellent rate for nine days and no drop-​off fee (picked up at Ontario airport, dropped off at San Diego). The drop-​off in San Diego was very easy.
The only problem we experienced was a small delay waiting for them to find another car in their other lot. We wanted a midsize car and all they had left in the main lot was a compact and plenty of SUVs. (We would not even have noticed this wait if the weather had been nice, but it was an unusual cool rainy evening.)

Best customer service ever! Waited under 10 mins to get my rental plus it’s Cheapest rate in town thanks Alamo!

When traveling on business or pleasure some of the things that you might take for granted is your vehicle rental. You expect your reservation to be available to the agent and accurate, you expect the agent to be knowledgeable, and friendly, you expect that the vehicle you rent is safe, handles well and has creature comforts that just put the icing on the cake.
My friends, renting a vehicle from Reshika at the Ontario Alamo Station did it all for me. 5 stars are not enough to show how this one woman turned a bad day into a good one. My trip was problematic, but renting a vehicle was heaven it’s self. Thanks Reshika!

I am flying into Ontario from Seattle next week. I am physically disabled and the flight alone will be causing me debilitating pain. My husband and I rented a car online from Alamo. There was no place to pay or fill out info. I called their desk to see if there was somehow a way to expedite to rental process, maybe pre-​pay etc. To avoid the line and paperwork after a long painful flight. (and btw Kudos to Alaska airlines for going out of their way to make sure to ease all the issues my disability causes from flying) not only was the desk clerk rude, but they have NOTHING in place to accomodate disabilities and actually stated «we don’t cater to the disabled» wow!!!
Never again!

So after the first issue was resolved by refunding the money that I shouldn’t haven been charged in the first place. I was compensated by being provided a free weekend Friday thru Monday rental on a full size car. I plan on using that coupon this weekend but need a car bigger than full size. I called and spoke with Tiffany at Enterprise, being that it’s where the coupon was sent from and she promised to email Joel, the manager who signed the coupon, to verify the standing of the free rental. She mentioned to me that she would return my call the same day Tuesday May 5^th. The day came and went and now Wednesday afternoon I still don’t have anything from them. I need this vehicle for this weekend and I still haven’t heard anything from them. Here I go again calling them to follow up because their customer service sucks!
05÷11÷15
I was able to get my Tahoe rented and given the appropriate credit from the coupon for the free full size car. Thank god this ordeal is over.

A terrible experience, and a phone number that is either busy/​not in service or rings and if you can get through all of the voice mails are full
I would rather just forget about it because I spent over a month trying to resolve my issue only to be told they didn’t find my stuff in the car, well of course after a month you wouldn’t find my stuff.
Somebody who cleaned out the car took it or the next person that rented it took it because somebody wasn’t doing their job and collecting left items and placing them in a lost and found bin.
1.) we had a very early flight and needed to drop the car off early. I called the location to find out what time they open and was unable to get through to a live representative and all of the extensions voicemails were full. I called the 800# for customer service to ask and instead of helping me they just transferred me to the local store at the airport which I already knew would not work.
I called back to customer service and explained NOT to blind transfer me to the store but for that rep to get somebody on the phone first then transfer me, well that didn’t work out either as they said they couldn’t get through either, and no further assistance was offered.
I called back a 3^rd time and told my story all over again and asked for some help. I asked what time this location opens as we had an early flight, I find out the store opens at 6:00 am, I told the rep that our flight leaves at 5:55 am and this would not work and asked what to do, she said we could drop the car off the day before… ?!! What? I asked, and how does this make any sense, how am I supposed to get back to my hotel and how in the world am I supposed to get back to the airport. Again no help here.
I decided to drive over to the airport at this point as I was so frustrated. I went in and spoke with a rep at the desk and they said I could drop the car off as early as 4:30 am. I said that’s interesting and told them about my experience from the 800#
what a waste of my time and gas during my vacation
2.) we left some things in the car and didn’t realize it until we got home.
A special key chain that I left with the keys
micro fiber pouch for my sunglasses
iPhone charging cord
And a USB charger
I called as soon as we got home and had the same issue with not being able to contact the local level store, I also had many issues with customer service not helping me, very long hold times. I would sometimes wait 15 – 20 min to get a rep only to be transferred to a female supervisor who would hang up on me. I could hear her but she didn’t seem to be able to hear me so she just hung up.
I spent 5 lunch hours during a week to get to somebody who would listen and help.
I was told at one point that a ticket would be submitted and that somebody at the store would look for my stuff and get back with me
1 week passed and still no answer, I called back and spent another lunch hour trying to get ahold of somebody only to find out that no ticket was submitted but that they would submit one
1 more week passed only to find out the same thing happened and no ticket was submitted the 3^rd supervisor that I talked to finally got a ticket submitted but he did say that there was no record of previous tickets.
I heard back from somebody a few days later from a manager at the store level who said the lost and found lady is off on Friday and wouldn’t be back until Monday
I heard from Diane (909−937−3600 ext 11) Monday but only to hear that she couldn’t find our stuff. Again how could she it’s been a month and how many times has our car been rented out?
Here is our rental agreement
RA # 526 484 297
Here is the # I tried calling 909−937−3600
Which nobody would answer and all extensions voicemails were full.
I had also been told to call this same # and dial ext 25 to speak with a manager, Rami — his voice mail was also full and this is another dead end and more frustration.
I am neither satisfied nor happy with this experience.
We never heard back from them again, it’s very disappointing that we left our stuff but it’s also not a good business practice to not make it right.
****update****
Somebody from Alamo called to ask what happened and to express sincere apology for the way customer service handled their calls and for not being able to contact the Alamo location at the Airport.
She said that she would mail some gift certificates for a future rental, I told her that this was acceptable and thanked her for reaching out to me.

This is my go-​to place when I need to rent a car. I sometimes am forced to go to Enterprise, because they are closer to me, but when I am able to fanangle it, I go here.
There is no reason to reserve on Priceline, you can actually get a decent vehicle from $ 11– 20.00 a day with unlimited mileage here. I reserve it first online. Join the Alamo Club or whatever its called, you won’t have to wait as long. As it is, its like 5 minutes from counter to car, so much better than Enterprise! I have always secured an upgrade, free, anytime I go here. Just s m i l e. Goes a long way, believe it. AND… they don’t charge you an extra $ 300.00 deposit for using a debit card.
Last time I rented a compact and ended up with a Hyundai Elantra. Its a sweet ride. One time I got the Sontata on a free upgrade, and it had Satellite radio and everything. Very luxurious, especially for a Housewife of Covina who usually tools around town in a 2004 Astro Van.