Budget Rent a Car

Had amazing service and a great deal. Dealt with Eddie Wiley and I’m very much impressed with his service. We rented the car for about a week and will be returning for all of our rental car needs.

Horrible experience. An hour wait in line at the counter with few workers and very slow service. Then, the line of cars to exit through a single kiosk was just as bad. There is no reason for customer service this bad!

Don’t bother renting from this place had a problem with my reservation tried calling in they can’t bother to answer a phone get transfer to their worldwide customer support if you can’t bother to answer a phone why should I rent from you?

Not very happy with this place will never rent from them again. They charge you a weekly fee and then monthly fee and then they added on a bunch of other charges who does. This place is terrible don’t ever rent from this place. Customer service is rude and they add all kinds of extra charges on your bill. Use another place besides Budget.

The customer service was terrible when dropping of the rental car! I asked the representative politely where I could drop off the car, and the response I received was rude and disrespectful as she said, «Well didn’t you pick the car up from here? Didn’t you see the signs?» There is no reason to speak to a customer like that, especially when you don’t know what a person has been through that day! My man and I were stuck in mega traffic on the way back from SF and witnessed a fatality on the fwy, we were exhausted and just wanted to get home. Customer service is key in a business and for me, I definitely WILL NEVER USE BUDGET AGAIN!!!

Worst car rental experience. John b. Who was our customer representative was an awful and rude person who doesn’t seem to care about his job. Never greeted us. We couldn’t understand him when he was reading the policies, when we said, excuse us, can’t understand him, he went back to the beginning, and repeated same, then making sure we were there extra long time, finally another lady representation had to come over and helped us. We could totally understand what she was explaining. Then he sent us to a wrong car, so when we try to exit, the security wouldn’t let us out. We had to park the car back to its spot. Eddie, the outside attendant tried to help us find the car assigned to us but to no avail. Eddie kindly apologized to us but we said it’s not his fault and, we thanked him for helping us. When we went back inside, instead of apologizing, John b argued with us, saying how could we not find the car. Lol. He had the audacity to scoff at us. Wow. We asked to see the manager on duty, John b hurried inside, he seemed to be trying to influence the manager before he got to us. We told the manager that we’d like to file a verbal complaint and we will follow up with a written complaint to the company because we felt the Budget company shouldn’t be represented by such rude person who is combative its customers.

If I could rate this place no stars I would! I made reservations for my car today to pick up and I get a ride all the way to Ontario at 8 o’clock at night to pick up my car. When I get there TROY PHAM asks me when I booked the reservation. When I tell him today, he says «we are not taking anyone who booked a reservation for today. We are sold out. There’s nothing me can do.» I told him I didn’t understand. When I booked the reservation today they didn’t tell me that. He said well we can’t do anything for u. Horrible customer service. Rude. And didn’t even care to say sorry. No type of sympathy. When I asked to speak to a manager, he tells me «I don’t know where he is, I’ve been trying to call him and he doesn’t answer.» Like seriously! So he tells me he has 10 cars in the back and 60 reservations. So people who are coming from out of state are more important. Now I’m stuck in Ontario with no car. And all the other rentals places are sold out. Sitting in this place trying to figure out how to get home. Super inconvenience and horrible customer service. Troy could have handled the situation waaaay better, in my opinion. But hey «he just works here, he doesn’t make the rules.» As Troy told me. Nice!

I would never rent from this location or company again. Got a good rate from southwest partnership but when I arrived I was persuaded to upgrade to midsize. The original booking difference was less than $ 10 total but here they tacked on $ 10/​day. This, I think, is their scam. Second, I had picked the car up about 30 minutes before the booking time. Made a point of asking the agent what time the car was to be returned. He gave me the original time. On return they tacked on big hourly charge for the 30 minutes. After complaining about the whole bill they reversed the hourly change but would no budge on the upgrade. Since when is a corolla a midsize car? Save yourself some $ and grief-​rent from one of the many nearby off airport sites. Even with a $ 10 cab ride you will be way ahead!

Horrible. Our second experience in 2 trips. 20 min wait for shuttle to rental office, 30 min wait in line, 30 min wait in lot in line to get out. Previous trip was 2 hour wait at rental line. Won’t fool me a third time.

If you’re on a budget, this still isn’t the place to go to.
I waited 40 minutes in line (pretty sure it took them about 7 minutes to process every customer, and the line was only getting longer), to be told that I’d have to wait longer outside while they fetched my car.
The car was in good condition, and the security agent at the exit was kind (not a Budget employee), so no complaints there.
For me, my time is $$ so I’d rather spend more $$ for a 6 minute wait at the competitors.

This review is for the customer service — not the vehicle (I rented an economy car and those are never anything to write home about…)
I cannot begin to thank the team at Budget ONT airport enough — after my flight that was to arrive at 11:30pm in was delayed by 2 hours, Laura kept the office open so that I could pick up my rental at 1:30am. I would have been stranded had she, the shuttle drive, and lot guard not stayed until my arrival. Two other budget customers were on my flight as well and we were all very thankful for Laura putting the customer first (no one wants to be up or working at 1:30 /​2am!!)
Budget was the only rental counter open when we arrived — talk about standing apart from the other companies to deliver the best customer service. I fly to ONT every couple months and will now rent exclusively from Budget in the future because of this experience.

Based on the other reviews I was really scared to rent from here I have to say that I was pleasantly surprised. Excellent customer service. I was impressed with the woman who handled our rental. She was professional, helpful and kind. I wish I remembered her name.
Be beware of the pet policy. We left a little bit dog hair on the seat & we were charged $ 50. A little steep in my opinion but now I know to clean it with a lint roller before returning the car. I’ll definitely be back!

Good customer service at the counter, but that’s it! They don’t tell you they won’t rent to you with a debit card up front! I made the reservation two weeks in advance as a Dollar Express member and everything I thought was fine. I’ve rented from Dollar in the past, but the Ontario airport location must be different as I wasn’t able to rent! They REALLY NEED TO BE MORE CLEAR ON THEIR RENTAL POLICIES IN ADVANCE! I’ll NEVER RENT FROM DOLLAR AGAIN!

Is 8:30 on a saturday really a good time to shut your system down for scheduled maintenance? Its now almost 9:30 and we are still waiting for our car we had a reservation for because no one is quite sure how to process it manually. Maybe a little later when less families are traveling would make more sense? But what do i know, im just a cranky mom with cranky kids who have been cooped up on a plane and have been waiting almost an hour just to pick up a car.

Just the worst. And that’s pretty bad. Get to the counter and there’s no one else in line. I walk up to the counter using the «special» carpeted line and not the loser cattle maze. The pleasant helpy-​helperton doesn’t even look up from her computer screen and asks «are you a Fast Break Member?» I answer no. Still not looking at me, she says «it will be just a moment.» Okay, so I listen to my own elevator music in my head for what seems like an inordinate amount of time. Finally she graces me with a look of disdain. «Your name?» I tell her, she finds my reservation, and spins the touchscreen around and starts reciting the Budget policies so quickly she could out-​talk the fast-​talker champion of the world. No idea what I initialed, signed, initialed, signed, agreed to, waived, signed or initialed. She tosses the keys on the counter and says «Your car is in stall C11.» And she’s done. Um, hi? Where in the hell is the car lot?
Found the lot around the corner kind of off site from the other NICE rental locations. To get out of the Budget lot, you have to be scrutinized by a grumpy security guard, not a pleasant Budget employee (probably because they don’t have one!) and you’re sent on your way.
Seriously unpleasant. And that’s before I even started driving the car.
Car stalls out on the 91 in heavy traffic, it recovers, but it’s scary. So of course I call Budget, stay on hold for a seriously long time, and I’m told they don’t have any other cars in my class, but I could bring the poor, limping car in for an upgrade. Yeah, no.
So, my advice is don’t rent from this Budget. And if you have to, don’t accept the black Ford Fiasco in stall C11.

***PLEASE BEWARE OF THESE THIEVES***
I came here and picked up a Lincoln car which is considered a luxury vehicle. It was supposed to be a 3 day rental and total was going to be 150 plus tax. We kept it an extra 3 days and guess what they tell me the total is… $ 2200.00. Are you kidding me?!
These people are thieves. They make up their own prices. Incredible. One of the worst car rental experiences of my life. They ended up «making adjustments» and at the end the bill was $ 650. It’s all make believe crap numbers and rates. Please steer away from these thieves.

*update*
While I still won’t rent from this location again, the charge for the extra hour was reversed… But only because of the feedback I left in the survey.

We’ve rented cars from this location many, many times. We’ve gone to Vegas and to Arizona and never had problems with a single car, not even the Fords or Chevy’s!!! Every time we’ve gone, the people working the counter have been very friendly and talkative and more importantly, informative when asking us if we want to upgrade our car selection. We always ask questions about the extra fees, which is always important, because you never want to get stuck paying for things you don’t know about, and sometimes we even ask twice to confirm.
My last rental was this past weekend, and while I don’t know if it was the national number or for this particular Budget location, I am very happy to report that they let me extend my car rental by a couple of hours at no extra charge because I let them know we were stuck in that coming back from Vegas traffic. To the lady who helped me out over the phone, THANK YOU!

I had a great experience with Budget. I’ve rented 3 cars from this location over the past month. With my first rental I signed up for their Fast Break program and received a comp upgrade from my standard vehicle to a 2014 Mustang which I got to keep for 4 days. I’ve come early for my reservation — no mention whatsoever about an additional charge; the security guards who check the vehicles for damage prior to leaving where friendly and professional. My most recent vehicle has some very minor scratches which were noted and no issues when I returned the car.
They give you a 20 minute grace period when returning the vehicle if you are running late.
The only minor issue I found is that you cannot call them directly — it goes to their 800 number no matter which number I tried.

Troy was the reason I became a FastBreak customer. My flight was delayed and I came in late. I had a reservation with another rental car company and they would not stay even 5 minutes after to give me my car. The man was rude and told me they were closed and he would not do anything about it. I had no car.
Budget was the counter over and Troy overheard this. He took the initiative to help me with everything. He stayed late and was so professional. More like an owner of a company rather than an agent. After this I have used Budget over 20 times in the past few months. Even Mike at this location was amazing as well.
Whenever I fly out of Ontario, Troy is like seeing a good friend. He is like this with each person he interacts with. With all the travel problems that pop-​up and I encounter he handles each one with kindness, professionalism and always expedites the process.
You’ve got a loyal customer.