Culligan Water Conditioning

It was time for my R.O. filters to be replaced. Steve Smith was the technician who did it yesterday. First, he gave me a 1 ½ hour window of when he will be arriving. Arrived on the dot. He did the job properly and professionally. Checked and double checked my water system. Answered all my questions in a way a lay person could understand because I was curious how my system worked. In other words, the workmanship was great but I would like to emphasize his ATTITUDE. For me, attitude specially towards customer service outweighs the technical perfections, imperfections, systems etc. Although I am thankful everything is working alright, if it wasn’t, I wouldn’t be worried at all because of his positive attitude. Material stuff can be fixed. Customer service/​satisfaction is earned and is very subjective of the customer. I would like to commend Steve and his company. I see all the 5 star reviews these past months. Steve is the kind of person you would want on your team because they are the front liners and they can really give an impression of the company.

Wanted to get a water softening/​filtration system since we were remodeling our kitchen/​baths and didn’t want the hard water spots on the new stuff. Got an estimate through Costco, but wanted one from Culligan, as they seemed to be the industry standard.
Donnie Echols was able to accommodate our schedule and promptly gave us a very competitive price. Since we were remodeling, we were a little short on cash but Donnie was able to obtain financing for us; something we couldn’t do at Costco. He was also able to schedule our installation promptly.
Following the seamless installation, we asked Donnie for a hands-​on orientation to our system and he gladly obliged.
If you’re thinking of getting a water softening/​filtration system don’t hesitate to use Culligan. We love it and are throughly happy with our Culligan system.
Thanks, Donnie Echols and Culligan!

Just received a call from Steve office Mgr at Culligan in Ontario, Ca. Same day I made original call. He apologized for my situation and will have a technician remove my system free of charge and sorry that I had this experience. They will remove it in 2 days. Thank you Steve for your help. I will be glad to up date review when system us removed.
12÷19÷15
Our system was removed as promised. Thank you Steve Office Mgr and to Jeb Culligan technician. Great job and great customer Service

Carlos handled our agreement very well. Explained, without being pushy, our options as well as the recently imposed water softener restrictions the local utility agency imposed. Carlos has been very responsive and has kept and been in time with his appointments. Also our installer was very responsive to our needs as well.

Moved to a new home, needed water softener/​conditioning. My neighbor has Culligan and recommended his guy– Donnie Echols. Great guy, showed me all the options. He was familiar with our area, since he has installed the system in many homes in the area.
The plumber who installed our system was Angel, another great guy– very kind and pleasant. He also did a great job. A clean install for sure.
We love the outcome, the water is soft, clean and refreshing…

Don was the best! I needed the larger system and decided to upgrade to the chlorine remover model. We had one minor glitch but their customer service came out and took care of it! He never lied he never oversold! He took perfect care of me and he even brought back some refill salt!

I am very happy with my Culligan water filter. I had originally purchased a water filter that I had to manage myself. It is so refreshing to have the guys from Culligan change my filter once a month.
I recently purchased something else. .the cooler that doesn’t require bottles. I’m so happy with it… no more lifting heavy bottles and I can taste how clean the water is.
Now lastly I want to compliment my Culligan representative, Donnie Echols… he is so friendly and reliable… it, it’s easy to contact him because he makes himself available. I’m very happy with my experience with Culligan!

Carlos Ortiz was awesome. So happy we called love our soft water. So Profesional and the service is amazing. Glad we called. Will recommend to anyone who has hard water

Very helpful and knowledgeable staff.
Water specialist Carlos checked back with me after a few weeks to make sure everything was running smoothly. Really appreciated his time.

I was unsure about using a water conditioning system but Carlos Ortiz was very patient and informative and walked me through the whole process. So happy I chose to have it installed; the water taste great. Carlos was very professional and called a few times after the installation to make sure everything was working properly. He’s now working on installing a system in my brothers house. Best Investment by far!

Had water system install for my mothers home Carlos Ortiz came to rescue. He explain the process up front, he was knowledgeable, and professional. He made the process easy for us. He even came back after installation to check on everything. Great experience I would recommend Carlos Ortiz of culling an water to everyone out there interested in water purification system. Thanks Carlos

Due to moving to a new home we had to contact Culligan Water in order to remove our current system and have a new system installed in our new home. Carlos came to our residence and took care of the deal in less than fifteen minutes. He was courteous, informative and professional. Carlos was even able to set up the install/​removal on the same day.

I have been wanting to get a water softener for a couple years now since our water was so hard. I didn’t have much knowledge about water softeners and the information out there was overwhelming. I found Donnie Echols of Culligan of Ontario and scheduled an appointment for him to come to my home and give a presentation about their products and test my homes water. The consultation with Donnie was great. He was really attentive and helped to work within our budget. Donnie answered all my questions and concerns. The installation also went great. For the past 6 months I have had excellent service. My family and I can definitely tell the difference in our laundry being much softer, we use much less laundry detergent, our skin feels softer after showering, we no longer have hard water deposit spots around the house making cleaning easier to do. I’m very happy with the soft water system that Donnie helped me pick out to best suit my family’s needs. I also signed up for Culligan’s drinking water filter which conveniently fits hidden away under the kitchen sink and comes with a fashionable and attractive looking faucet. We love Culligan! Ohhh Culligan Man!

I had a softener and drinking water unit installed by Gary! He did a great job! Thank you Culligan!

Culligan persuaded us to buy a regenerative soft water system that cost us over $ 2,000 We have since learned that this type of soft water system is harmful to septic tanks and produces a conductivity level that is illegal. Because of this, we had to pay $ 200 extra to have our septic tank pumped last time. We had a nonregenerative system for years with no problems, so we could not have known that the new regenerative system would be a problem. We have asked them to buy back the system from us, buy they have refused and will no longer return our calls. Whatever you do, do not use this company, especially if your house is on a septic tank, and do not expect them to do anything if there is a problem.

Terrible customer service! I contacted their office and they sent a man out to talk to me about getting a soft water setup. He was really nice but he couldnt find my water main. He then told me that he needed to send someone out to do a survey of my property to find it. I never heard back from him. I called the main office and asked what was going on. They got me in contact with him again and he made some excuses why he hadn’t contacted me. Finally I was scheduled for the survey on the following Friday. Friday came and gone. Still to this day I have never heard back from anyone. Come to find out the main was in the corner front of my yard. It took me 5 minutes to find it. I guess they are doing so well over there that they dont need my business.

Service seems to be improving over the last couple years. There was a bad rough patch for a while.

Poor customer service.
Confused billing practices.
Questionable water softening. I had my Culligan soft water tested and it showed that the system was hardly functioning. I’ve rented a Culligan unit for years and they never check it.
There are much better performing water conditioning companies available in this area.

This company can’t keep records to save their life. Right off the bat, when I signed up, they mixed me up with my neighbor more than once. A few months after installation, I notice one day my water-​softener is empty, that’s when I found out they neglected to sign me up for the «preferred service», which is available to new customers who purchase Culligan equipment. They wanted to charge me $ 150 to get the preferred service I was supposed to get upon installation, I gave them hell, and they finally conceded to give me the service without penalty. This wasn’t cheap equipment, I spent a few thousand dollars to get it installed, so I was very angry when they tried to say I was ineligible or had to pay extra for the preferred service.
Months later, I called to schedule annual service on my water softener when THEY noticed they hadn’t been billing me. This is an oversight on their part because every time their technicians came out to refill the equipment, they gave me an invoice that said $ 0.00, so I presumed I didn’t owe anything for some technical reason. The operator wanted to retroactively bill me (upwards of $ 250), but then put me on hold and waved the amount they neglected to bill.
I appreciate that they recognized their errors, but I shouldn’t have to constantly follow up with them to make sure they’re billing me and giving me the service I signed up for. I’m kinda stuck with them because I have Culligan equipment. I would recommend that anyone interested in a water softener rent one, at least until you’re sure you like the company.