I’ve been here maybe 10 times and every single time I receive the BEST customer service of any Pollo location I’ve ever been to and I’ve been to A LOT of them! Just thought I would share! You all are fantastic! Thank you!!!
Emil A.
Évaluation du lieu : 1 Beaumont, CA
Every time I visit everybody is Always fucking rude and just wanna push you out the drive thru to save their timing thing. Never says thank you or anything. Lost a customer
Laura N.
Évaluation du lieu : 3 Ontario, CA
Generally when I come to El Pollo Loco I get the wonderful flame broiled chicken and I should know better not to try anything new but I had a coupon for the new polo bowl I tried the fajita bowl and it was nasty you can tell the chicken was old things were thrown together even though I had a coupon for $ 5 bowl I will never buy it again and I do not recommend it… the onions are very overcooked and soggy fajita bowl means bell pepper I had two pieces green and one red the bowl mostly contains rice which was very old as well it was not a tasty lunch at all if I ever return I will stick to what I know is good and that’s just the plain olé chicken… you will see by my picture that my lunch looks nothing like what they advertise it’s very far from it very misleading. This is convenient from my work and several of us do come here often but I definitely will not recommend these new pollo bowls to anyone
Sally B.
Évaluation du lieu : 3 Ontario, CA
Great place, long wait, make sure you check your order on drive thru and ask for extra-extra sauce because they will give you one or two
Courtney R.
Évaluation du lieu : 2 Rancho Cucamonga, CA
Can’t seem to ever get the orders right . Ordered mashed potatoes and gravy and received a cup of just gravy also no utensils …
Anthony V.
Évaluation du lieu : 5 Ontario, CA
I love this pollo loco I always come here with my family food is always fresh and they always have great customer service and Silvia the manager was an outstanding person with great communication with the customers and her employees… I will be coming again.
A N.
Évaluation du lieu : 5 Chino, CA
It was very busy when I came in but Nate did an amazing job with customer service! I was so happy. He was so friendly, make sure everyone was helped and was so fast. He definetly stood out with his great customer service and made my trip great, even with a wait, he did awesome! :)
Chad M.
Évaluation du lieu : 3 Kannapolis, NC
Bacon avocado salad — Win!
Josue D.
Évaluation du lieu : 2 Ontario, CA
Slow service. Waited about 15 minutes before they could help me and only 3 people ahead of me. The restaurant was clean. I would have liked if they labeled the burritos we got because they both looked the same(size and shape). One had chicken, one did not and I took a bite from the wrong one. Customer service could be better simply by having the employees smiling and greeting everyone they encounter.