Performance Bicycle

As far as the service department, don’t waste your time. For service, they are really backed up, takes a week to service your bike. Totally disorganized, one person has no idea what other is doing, talked to one of the service guys, arranged to drop off my bike a few days later for service, since he was busy and he said he doesn’t even have room in the shop area. when I wanted to drop off my bike, nobody had any ideea, although I already filled in a service order. If they would have told me, I could have taken the bike to another shop (which I ended up doing) and was done same day. They totally wasted my time, going back and forth for nothing. Never going there again. There are other bike shops around where I actually enjoy going and I get good reliable and prompt service.

Love this shop! I purchased some road bike shoes through Amazon (shipped by Performance Bike) and realized I had bought the wrong ones. I came into the store to see if there was something I could use for my spin class. Everyone in the store was very helpful. I spoke with the manager who allowed me to bring my shoes to the store with my receipt for an exchange. Unfortunately they did not have my size but the SM was very helpful and tried to find something I could use. At the end of the day I couldn’t find a good fit so I was able to get a full refund. Needless to stay I just placed an order online for a pair of mtn bike shoes since they have good online deals as well. The customer service at this location is on point! Highly recommended!

If you want to order something just pick it up from the store.
ordered a 8 $ item… Shipping was 7 $ I paid the shipping thinking it was gonna be here 3 – 5 business days like they say, wrong. if your ever going to order something from here expect it to be 10 – 15 days before you even get it, I should have just picked it up from the store and been able to ride. So I pretty much paid shipping to inconvenience myself which beats the whole purpose. I will never order again from here. I advise you don’t either unless you like being off your bike for half a month for a simple stupid little part.

Loved this shop! Daniel went above and beyond helping us find the perfect bike for me and the hubby!!! It is by far the best customer service we have ever received! He was very knowledgeable and patient. This was our first time buying bikes from a bike shop, we were planning on shopping around but the customer service is what sold us! We will definitely be coming back for more supplies and recommending friends and famiky!

Just had my first visit here. First off it’s great that they have longer hours than most bike shops. With my schedule it can be difficult to find a shop that can help me out.
The staff was extremely knowledgeable and helpful. The store is clean, well laid out and easy to find, right off the freeway. Dropped in to ask a question and pick up an inner tube, but they had a sale on top of a great price so I left with a few more than I planned! Definitely suggest giving them a shot!

Autumn and Chad assisted me at the Ontario Mills locations on two separate occasions. Autumn gave me the information I needed to make a decision. Once I was back in town from Palm Desert California Chad assisted me with all the materials, I needed to have many successful bike rides. Thank you Autumn, Thank you Chad.
Sid & Mary

I went to performance bike to look for my ist road bike. Tim and Audrey (i think so) was kind enough to show me around and answered questions patiently. I decided to go with the 2016 scattante cfr elite since it is on sale and a full carbon set up with 105 components. Took delivery of a 52 cm frame (i’m 5’5 ½ inseam of 28) Tim suggested i should go with the 50 cm but i was just excited to take it home so i insist on a 52. Btw, i did order the 50 cm just in case. Rode the 52 cm for a few days and made some minor adjustments. After a week the 50 cm came by and i had to decide between the two frame sizes. I went back to their store and took delivery of the 50 cm and returned the 52 cm (feels big for me) with out any hassle. Alex, Chad and Matt are awesome! They are helpful and answered all my questions and concerns. Had my refund on the 52 cm without any hassle. I have the 50 cm now and i could not be more happier. Their return/​exchange policy is superb! A big plus for the company. They made me a customer for life. And oh don’t pass up on their membership. The $ 29 fee goes a long way. Again, thank you Alex, Chad, Matt, Tim and Audrey!
L D

Very Happy with my service.
I just found this store and decided to give them a try on my tune up. the bike was done quickly and seemed just fine, but at my first ride presented a problem. I took it back in the next day and MATT was outstanding. He took the bike in and instantly started taking it apart and going thru it. With me right there. He identified the issue and he fixed it ASAP. He then had to order a part and wait for it to come in. Why I am happy with the service is… I tend to think its easy to provide good service until there is a problem. But its really hard to provide GREAT service after a problem arises. Matt took full and complete care of my bike. Even after the small issue. He kept in communication and he completed the repairs when he said he would, and as he said he would. This whole process went a long way with me and i appreciate how he handled everything. He is a real stand up guy and seems to know his stuff. The store itself is great. Very clean and organized. The staff were all quick to help. (I also had great interactions with 2 other guys there, Tim and Chris). lots of small shops seem to have employees just lingering around not really working. BUT not here. everyone seem to be there to help me. The only Negatives were that its hard to notice from the street and they need more Mt Biking supplies. Over all I am really glad i found this shop. I intend to go back for more.

Chad, Eddie and Autum were great in helping locate the right fit and feel for my next bike. You’re gonna like this shop a lot.

Return policy is BS… I ask the manager Daniel before I paid the merchandise CASH how was the return policy, he just told as long you have your RECEIPT… less than 3 hrs I came back to the store to return some stuff… no cash refund they will send you a check for 3 F*CKNG WEEKS… I do respect the return policy but make sure you explain to your customer and no return policy that was printed on the receipt… my first and last time to shop on this store!!!

The shop is clean, and the staff seems very friendly. More than willing to help out, or leave you alone if don’t want help haha! Daniel is a cool guy, enjoys talking and has a wealth of knowledge.

Great service and a price match to boot. Thank you for going above and beyond!
Very personable and helpful staff helped me to get the right item for a great price.

Came to this shop and wasn’t impressed at all… I walked around and no one bothered to help me. I had to go and interrupt the little group of them talking. The looks on their face was of hoping I would just leave. At least that’s the way I felt. So when I started to ask questions I received straight questions the kind that are like for instance, what do you think about this bike? Oh they are good. Really? what about this bike? Oh I have one I like it. How many gears? Hmmm I’m not sure. Well if the bike that looked really cool wasn’t so high I would have been able to know. But I know the worker wasn’t about to bring it down. And I base that solely on expression. Every one seemed like zombies in there and had their minds somewhere else. Does this place pay that bad? Or management just isn’t putting in the effort? Oh well Seems like this place could have potential but their management or owner needs to revamp and invest some time with employees to make sure they are doing all they can to get my business in an honest way. That is if you even care. Never mind rather take my money somewhere I will feel safe spending thousands of dollars on bikes…

Great customer service 2 days in a row! For buying and returning and even exchanging items. Thank you!!!

The place to go if you’re a casual cyclist. If you’re the sort that’s looking for high-​end toys and gadgets to go with your high-​end bike, you’re not likely to find it in stock here. They’ll order it for you, but considering you can do that yourself, why bother? I really believe that you’ll have a much better time buying a bike at a local shop and developing a relationship with the staff there than trying to do the same at a Performance.
Can’t speak for their service area, but I get the feeling they’re not going to just let you roll your bike in and have them dial in your derailleurs on a whim. Who knows, maybe they will, but this is a corporate shop and I don’t imagine that they would.
That said, Performance is great if you’re needing small things. Tubes, tires, patch kits, CO2, nutrition, etc. Basically the place to hit up if you’re out of something and you need it quick before you head out for your ride.

Horrible service. I dropped my bike off to get a new derailer installed, I also told the associate to give me options on my brakes since they were going bad. They held my bike for 10 days and did not even inspect my brakes. I ended up having to take my bike to another shop that fixed my brakes the same day. This is the second time they had my bike for 10 days or longer for basic repairs. I’m never going here again.

I got my first bike (Fuji Absolute) here. My brother and dad are into cycling and I’ve been wanting to join them for awhile now but didn’t want to spend a ton of money on a bike. I got a crazy good deal on my bike. The man (I forget his name) was super helpful, explained the gears to me, and suggested other things I might want to purchase in the future. I never felt any pressure to buy, I felt comfortable asking questions and I got a really good deal. Thanks!

Nice having a Performance in the area! This shop is on my home commute, so it’s super convenient to stop by (right off the 10FWY and Miliken). The staff here is friendly and helpful. I did have an issue with a couple products, and each time I was able to bring the items back for store credit… no receipt and no problem.
Great customer service and a clean shop with lots of items.

First and foremost, I’m a frequent customer at Performance (Tustin) and this review in no way reflects their amazing ongoing customer service and utmost professionalism. I might as well have «shut up and take my money» printed on my forehead; they’re that good.
I called Performance (Ontario) because I was looking for a particular component that I couldn’t find at my local Performance store. Online, it stated that Ontario had the part, so I called to confirm. Didn’t want to make the 40+mile drive all the way to Ontario and miraculously discover the part was nowhere to be found. Spoke with a gentleman by the name of Matt.
1^st call:
I let Matt know what I was looking for and he proceeds to let me know that there are way too many customers on the store floor and that he would give me a call back when he had time to let me know if the item was in stock. He takes my number down. (No biggie, but ehhhhhh, isn’t there an actual viable customer on the other end from you? A sale is a sale, whether coming from a telephone call or an actual customer on floor)
2^nd call:
I call an hour later after he fails to call. He claims that he misdialed on the phone. Honest mistake, could happen to the best of us. He tries to look for the part, but can’t seem to find it. He states: ‘If the computer says we have it, then we SHOULD have it. Again, not so reassuring and no way in hell I was going to make the40+mile drive for: ‘SHOULD have it’. Matt lets me know, as soon as he has some free time, he would look more closely for it. At this point, he’s sounding like he wants to get off the phone and attend to the «thousands» of customers on floor, who knows?
3^rd and final call next day:
I don’t even know why I called again. Maybe cause I wanted to put my faith in man and all that is good and discover that Matt actually did try to look for the component after closing hours. Am i hoping for too much?
This time, I get someone else and ask the same inquiry. He puts me on hold to look for the part. After a min or so, another voice picks up. Its Matt.
Matt lets me know, that he still cant find the part. Only God and Matt knows if he actually looked for the component but at this point, nonetheless I’m disgusted w/​the lack of effort on their end. The fact that the computers system says that they have the part and for them to let me know that they simply CANT find the part is unacceptable. If the backroom was the size of a football field or excuse my language a cluster $(*&#, gives it no reason that their inventory should not be in order.
You might as well as have monkeys answering the calls, at least they’re entertaining.

Good bike store. The service was good and they have a good selection of bikes and bike equipment. I bought two bikes during my visit.
The lady who helped me was very polite and helpful. The thing I liked the most is both my wife and I were able to test the bikes prior to buying them. Kinda like buying a car and getting a free test drive.
The only dissappointment I have buying a nice bike I was never fitted other then yea that is the right size bike for you. The reason I went to a local bike store was so that I could get good advice and correctly fitted for the bike. Other then the manager watching me ride and agreeing I had the correct bike that was it. I bought the bike for triathalons and explained this to them. They even have a fitting area but was never taken to it.
I will use the place for the tune ups that came with the bike and any quick equipment I need but in the future will buy my bikes online and find a small local shop that will really take time with me and make sure I am getting the most from the bike.
To be fair I hear that the Performance Bikes in other cities really do take time and fit people but why should I have to drive when I have one 10 mins from the house.
Time to go for a ride,
Don