Phoenix Arms

Got one of these at Turners with a nickel grey two tone. It looks and feels great but fails to eject and feed with certain ammo. Just use Federal© Ammunition to break it in. Why not buy a bunch of extra mags for only $ 10 a piece? It’s awesome for shooting at targets. You better use earplugs though it’s surprisingly loud!
Made in the USofA! Ontario, CA
Five stars to the customer service department.
April and Todd are very respectable people who can fix any problem with your Pheonix© Firearms

I purchased a Phoenix firearm from Turners in 2012 and a few years later finally took it out for target practice. Within the first 10 rounds the firearm jammed and broke. I didn’t think much of it and never got around to fixing it. I went to turners for another purchase and mentioned to them what happened and they told me just go to Phoenix and they will take care of me. They stood behind Phoenix and told me not to think bad of the brand just because I had a bad experience. Most of the guys at Turners own a Phoenix firearm and love it. So I went to Phoenix yesterday and they repaired it on the spot with no hassles. They were so nice, and also gave me some goodies (accessories) free of charge for the inconvenience. They have great customer service! I am extremely happy and will definitely be purchasing more phoenix firearms in the near future!

My girlfriend and I both bought from Phoenix Arms. My gun was shooting fine, going through all kinds of ammo with no problem. However, her gun was giving all kinds trouble. Constant jams and ejection issues. We called the shop and asked if we could come in and have them take a look at it.
Upon arriving the front desk clerk, I think her name was Amy, asked the owner of the company, yes the owner, to come look at the gun! He took the gun to the back and test fired it with us there and of course there were no issues. He told us that firing a higher velocity round can cause problems.
Here is the best part, even though the gun showed no problems, he gave us a new slide, a new barrel, an extra extended magazine and couple of nice t-​shirts!!! Are you kidding me!!! That is the best customer service I have ever experienced in my life. I love this company and they will have my business forever.

Picked up my purchased Deluxe Range Kit from Turner’s last week which was the last one in stock at the time. One of the Turner boys broke one of keys to the PAL2 magazine well lock removing it from the pistol. The manager gave me a cable lock so I didn’t gripe as I’ll use it elsewhere, but it defeats the locking the pistol inside the locked nice plastic case. That night online I ordered extra magazines, a firing pin, recoil springs and the pistol’s magazine safety latch as it was worn from being a store demo. The parts showed up in only 3 days by regular mail as I am 50 miles away from the factory. The order was 100% complete.
I called Phoenix Arms at their factory in Ontario and left a message explaining about the mag well lock upon receipt of my order and left the message that I was local and would like to stop in to pick up a lock and extra key. Amy, their very cordial office manager, left two messages and I got hold of her by phone the next day at 10AM and we discussed the issue. I drove down that morning with the gun, case and accessories and introduced myself to Amy. She called Todd from the factory area and he showed up in just a couple of minutes and I showed him the case and broken key Turner’s had given to me plus the good key, a #14. They were out of #14s so he replaced the case’s lock mechanism with a new #24 lock and gave me four keys! He also provided a mag well lock at no extra charge! He test fired the pistol in the factory area and gave me another extended magazine!!! Todd also asked Amy to give me 5 more recoil springs!!! and Todd showed me a cool trick to assemble the pistol which was very helpful!!!
All in all they were professional and extremely cordial and are a credit to Phoenix Arms. Customer for life stuff!
Thanks a lot to Phoenix arms, Todd and Amy!

Best customer service ever. Went there to have my gun repaired instead of shipping my gun and I didn’t have to wait long. Even Got some freebies after buying some accessories.

Nice Gun too many safty buttons… there priceing are Good on everything… I’LL be getting onther one for my DAD …