Simpson Optometry

I’ve been a patient here for a decade. Two years ago I switched from VSP to MES, wHich was a bit of a hassel but I figured it was a one time thing to sort things out. I’m at my yearly check up (right now) and as walk in, I’m asked my name and if I have an appointment. So I tell the receptionist yes and my name. A few minutes later she asks me if this is my first visit and I say no, and she says «Because you don’t have a chart.» Umm… not my problem, right? So a few more minutes pass and the receptionist asks me if my last visit was more than 5 years ago, and I say «No, I was here a year ago.» She asks me to fill out a new chart, which I did, then she tells me she doesn’t have authorization from my insurance to allow my appointment to proceed. Ohhhh kaaaay… so I call my insurance, and they say «Cods wallop, we sent the authorization 2 days ago» (I paraphrased). Receptionist say she doesn’t have the authorization so I just hand over my phone and ask her to talk to the insurance rep bc I’m sick of being the middle person.
She reluctantly takes it and asks questions and says some stuff and then hangs up. «So yeah, we have your authorization fRom your insurance but I don’t physically have it, so let me find it first. I’m sure it’s here some where.» I ask why I can’t proceed while she looks and she says «Well if I don’t find it then we will bill you. Is that the risk you want to take?» Geez. I take a seat and now it’s been 21 minutes. She asks me if I was supposed to have the appointment two days ago, which is no, then she asks why the authorization would be sent two days ago. Hell if I know! I say I don’t remember when I made the appointment but that when I got their email reminder, I called and made my appointment. Then she said «but I have here that you called today» and I respond, «yes, I had time today so I called to see if I could get squeezed in so my appointment got moved up. «Drum roll please.. «OHHH, here it is! I have your chart and your insurance authorization right here. I wasn’t the one to schedule your appointment, so sorry about that. Please have a seat.» I am still just sitting here, waiting for an AUTHORIZED appointment that should have been over by now, all because of a lack of professionalism and communication among the front staff.
By the by, I hear them talking and they’ve made several mistakes with other patients. They cancelled someone else’s appointment instead of rescheduling mine, and a patient who came to pick up his lenses was told they weren’t ready, then someone else told him they were and she found his lenses.
The only saving grace here is Dr. Simpson himself.

I will base this review on my past visit. I’ve been patient for about 5 years and I love the new doctor. Dr. Mann is very personable and sweet. Gearson works at the front and gives great customer service.
There are just some staff in the front I rather avoid because they are rude, so I will avoid them.

In order for this Dr. to get to 5 stars he needs to get rid of his rude ass staff or give them proper training! Never in my life has making an appoinment been so complicated with different people telling me they need different info everytime I called back. Get on the same page if you need both medical & IEHP #s in order to make an appoinment then say it since the beggining dont give the run around. After the 5^th time of me calling back & that someone actually answered i was told that by a rude ass employee with a nasty attitude. I was referred to this office bad first impression good way of pushing away new patients. I honestly wouldnt bother with them and would go elsewhere, somewhere where they know the importance of good customer service and where they know how to do their job. HORRIBLE!!!

Very friendly staff, from the front office staff to dr mann. They made room for me for a same day appointment. A customer was there while I was waiting, had to be a regular because everyone working said hi to him and he seemed happy to be there. Do not agree at all with the prior 2 reviews, this place is great!

The worst customer service ever. Some of the most rude and disrespectful women working there the old white lady with the glasses asked me to sign in and before I signed in she asked me if I had an appointment in the rudest way possible so I answered no I just wanted to look at the frames. No sooner than I finished responding the other rude and disrespectful black lady in the front desk wearing the glasses with the curly hair (you know who you are) says to me excuse me I’m on the phone and gave me the dirtiest look ever! I couldn’t believe the way I was being treated by these so called professionals. So I just said to them sorry I won’t bother you ever again! They both said thank you in a sarcastic way showing absolutely no manners. I guess that’s how they were brought up to be.